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Career and Life Design for Students

School of Business Administration

Elliott Hall, Room 427
275 Varner Drive
Rochester, MI 48309-4485
(location map)

With the support of a strong, dedicated Career and Life Design team serving as a gateway to the future, Oakland business students build marketable skills, gain professional work experience and explore their passions. Students are empowered through career consultation, networking and recruitment events, virtual resources and personal branding sessions. The School of Business Administration Career and Life Design team is ready to assist OU business students through in-person and virtual appointments as well as phone and email. You may make an appointment on Handshake.

It’s a fact, employers seek Oakland business students and graduates. Representatives from hundreds of companies interview and recruit Oakland University business students at career fairs, mixers and other professional events. Oakland business graduates launch careers in organizations across many sectors including accounting, automotive, aerospace, defense, financial services, health care, information services, manufacturing and more.

On an annual basis, Handshake lists more than 10,000 job postings and nearly 5,000 internship postings for business majors, plus positions in other fields. Oakland University is among the top five in-state institutions from which employers actively recruit, according to a 2022 report from American Society of Employers.

HandshakeCareer and Life Design Outcomes

Staff and Services

School of Business Administration Career and Life Design
232 Elliott Hall hosts scheduled appointments (those scheduled in Handshake or scheduled via Career and Life Design at 248-370-3250).

Maelle Rouquet, Career and Life Design Coach
(248) 370-3216
[email protected]

Joanna Giglio, Career and Life Design Coach
(248) 370-2698
[email protected]

Natalie Iscaro, SBA ACHIEVE & Career and Life Design Office Assistant
(248) 370-4192
[email protected]

 

Career and Life Design Center - Main Office
Drop-In Advising remains at 103 North Foundation Hall. Drop-In hours are available for students and alumni who would like to discuss career-related topics with a Career and Life Design team member, without establishing a formal appointment.

Drop-Ins are 15 minutes in length. See the Careers webpage for hours and additional information.


Career and Life Design Coaches provide a variety of services including, but not limited to:

  • Resume Reviews
  • Cover Letter Reviews
  • Mock Interviews
  • Job Search Strategies
  • Career Guidance
  • Informational Interview Guidance
  • Career Fair Prep
  • Networking and Social Media Tips
  • Workshops
  • On-Campus Recruiting and Interviewing

Career Ambassadors are a career resource for students from all different majors and classes. By meeting with students, they spread the word about the resume, interview and job search help that Career and Life Design provides. 

Events and Engagements

Between career fairs, mixers, meet and greets, information sessions, speed networking events and more, the Career and Life Design Center and the business school is abuzz with career activity and opportunities. Check the Career and Life Design Center calendar for the latest events.

You can also follow OU Career and Life Design on Instagram, LinkedInFacebook and Twitter to stay up to date on career and internship opportunities and other happenings.

Operation Assistant-New Jersey 25NG Mandarin at UniUni Logistics Inc.

Thu, 10 Jul 2025 21:02:14 +0000
Employer: UniUni Logistics Inc. Expires: 01/10/2026 Who Are We?UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.What Do We Offer?At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success storyResponsibilitiesl    Assist in receiving, dispatching, inspecting, handling and stocking inbound products;l    Receives returns, counts and confirms quantities, determines condition and completes paperwork;l    Arranges for pick-up of shipments, contacts delivery drivers and coordinates schedules;l    Communicates effectively with the other departments in the company;l    Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor;l    Encourages safe work practices in others;l    Arranges daily cycle count and follow variance;l    Weekly report updates;l    Other duties as assigned to the position Qualificationsl    Bachelor or international equivalent;l    1 years of relevant experience preferred, no experiences is ok, everything will be trained;l    Moderate computer skills, assist in report data collection.l    Strong responsibility, follow supervision, good communication skillsNight shift 4:00PM-12:00AM

Warehouse Operations Assistant at OCBridge

Thu, 10 Jul 2025 20:39:56 +0000
Employer: OCBridge Expires: 01/10/2026 Warehouse Operations AssistantA rapidly growing last-mile logistics company backed by top-tier investors is expanding its team in the U.S..Mandarin or Spanish preferredLocations:Tennessee – ChattanoogaGeorgia – AugustaNebraska - OmahaOhio - ToledoOhio - CincinnatiBoise, ID; Portland, OR;Rocky Hill, CT;Montgomery, AL; Birmingham, AL; Chattanooga, TN; Augusta, GA; Columbus, GA; Gainesville, FL; Richmond, VA;Honolulu, Hawaii etcWork Schedule (mostly Morning Shift):6:30 AM – 3:00 PM3:00 PM - 11:00 PM11:00 PM - 6:00 AMJob Requirements & Notes:1. Key responsibilities:Support daily warehouse & delivery opsAssign routes, handle shipments & returnsCommunicate with teams & escalate issuesTrack inventory & ensure workflow efficiency2. Candidate Requirements:Preferably with internship or experience in warehouse, operations, or logistics roles. Logistics-related academic background is a plus.Legally authorized to work and available to start quickly.Able to handle moderate physical tasks, including assisting with package handling.Compensation & Benefits:Salary:Hourly Wage: $18–$22 USD/hour (Non-exempt position)Overtime Pay: According to federal and state labor lawsPaid Time Off:PTO: 5 daysPaid Sick Leave: 5 daysRetirement Plan:401(k) matching: Company matches up to 3%Other Perks:Birthday gift cardsTuition reimbursementGym reimbursementEmployee referral bonus, team-building activities, office snacks, annual party, etc.

Business Development Intern (Remote) at Digital Media Academy

Thu, 11 Dec 2025 21:16:11 +0000
Employer: Digital Media Academy Expires: 01/11/2026 This is a flexible remote internship designed for students who want to gain experience with CRM systems, AI-driven marketing, and professional client outreach. Interns will work closely with our leadership team to support outreach, partnerships, and student recruitment.This role is ideal for students interested in business, marketing, entrepreneurship, communications, or technology.Responsibilities● Manage and update client/prospect data inside HubSpot● Assist with outreach to schools, organizations, and potential partners● Draft and schedule email marketing campaigns using AI tools● Research new partnership opportunities● Support Digital Medida Academy’s recruitment and community efforts● Maintain accurate activity logs and communication records● Participate in strategy meetings (optional but encouraged)QualificationsNo prior experience required — we train you.Preferred qualities include:● Interest in business, marketing, education, or entrepreneurship● Strong communication skills● Comfortable learning new digital tools● Reliable, organized, and willing to ask questions● Ability to work remotely and manage time independently

Lead Process Engineer at Johnson Electric

Thu, 11 Dec 2025 18:25:24 +0000
Employer: Johnson Electric Expires: 01/11/2026 Job DescriptionJoin Our Team as a Lead Process Engineer at Johnson Electric!Location: Vandalia, OH (onsite) As our next Lead Process Engineer, you’ll play a key role in introducing new products to the production line efficiently and effectively. Your expertise will ensure smooth transitions from prototype to full-scale production while maintaining quality and reducing waste. Why You’ll Love Working Here:Innovative Environment: Work on cutting-edge technologies and innovative projects that push the boundaries of what’s possible.Professional Growth: Opportunities for continuous learning and professional development through training programs and workshops.Collaborative Culture: A supportive and collaborative work environment where teamwork and knowledge sharing are encouraged.Competitive Compensation: Attractive salary packages and comprehensive benefits that reward your hard work and dedication.Global Presence: Be part of a global company with diverse teams and the opportunity to work on international projects. What You’ll Be Doing:Running IQ (Installation Qualifications), OQ (Operational Qualifications), and PQ (Performance Qualifications), FQ (Fixture Qualifications) protocols to qualify products.Conduct test method validations to ensure new testers meet their requirements.Facilitate prototype runs, documenting issues in planned production methods.Run and document Pilot builds to determine product readiness for production.Help create work instructions to allow smooth transitions to production.Help confirm cycle times to ensure engineering estimates are accurate.Train operators in the start of production on the new processes.Collaborate with other functional areas to resolve problems and develop improved manufacturing processes.Make efforts to reduce manufacturing waste and process complexity.Travel required 5-10% internationally and/or domestically  What We’re Looking For:Minimum of 5 years’ experience manufacturing environments.Able to use the required measurement equipment for taking measurements during qualification runs.Keen eye for detail in ensuring new processes are developed appropriately.Willingness to highlight issues which will cause waste or potential quality issues in the future.  How to Apply:Apply online at www.johnsonelectric.com – We can’t wait to meet you!

Youth Ministry Area Director Staff Associate at Young Life Military

Thu, 11 Dec 2025 18:30:54 +0000
Employer: Young Life Military Expires: 01/11/2026 Young Life MilitaryArea Director/Staff Associate Fort Jackson, South Carolina Description: There are nearly 300,000 teenagers of active-duty U.S. military parents who are stationed all over the world. These teens move an average of seven times during their school-aged years. The questions of identity and belonging that all teens face grow even more challenging to answer amid starting over and meeting new friends at each location.This is where you can be the difference in a military teen’s life! By being in their world, walking alongside them, and creating a community where they experience the truth of God’s love and purpose for them, our staff provide a safe space where teens can develop friendships and connections to experience laughter, build hope and generate resiliency.We are currently providing incarnational ministry at many military installations around the world. You will have the opportunity to lead and oversee the overall Young Life Military​ program, known as Club Beyond, which is ecumenically focused and outreach oriented.Qualifications:Deep love for Christ and for lost teens.Competent communicator with youths, parents and senior military leaders.Teachable heart.Willingness to make a three-year commitment.Minimum of three years youth ministry experience preferred.College degree preferred.Willingness to raise part of the budget through personal support.Committed to a relational ministry approach.Energetic.Small event planning skills.Strong initiative.Note: this position would require our staff to live near the community where they would be doing ministry.Benefits:​​​Full-time salary: Based on experience, responsibility and fundraising levels.​Benefits: Full health coverage (including dental, vision and life insurance).Expense reimbursement (mileage [office and ministry related]).Training and career development is built into the job.Notes:We are currently looking for both full- and part-time staff throughout the United States.Colorado Springs, Colo., is the headquarters location for Young Life Military/Club Beyond.​ All applications are processed at this office.How To Apply:If you are currently on Young Life staff, please send a current resume (including all ministry experience) and a one-page letter describing your testimony/why you are interested in this position to [email protected] Life staff should send the above items as well as complete the Young Life application form that is available via the button below.Apply Here!

Processing Technician at State of Connecticut Executive Branch

Thu, 11 Dec 2025 22:08:06 +0000
Employer: State of Connecticut Executive Branch Expires: 01/11/2026 The State of Connecticut, Department of Emergency Services and Public Protection (DESPP) is hiring a skilled clerical professional to join the Division of Emergency Management and Homeland Security (DEMHS) as a Processing Technician! If you have experience working in an office setting with clerical duties and are skilled in meeting (or exceeding) deadlines withing a fast-paced work environment, we invite you to explore this opportunity to join our administrative team! POSITION HIGHLIGHTS SHIFT: This position is full-time, 40 hours per week, first shift.SCHEDULE: 8:00 AM - 4:30 PM, Monday through Friday.LOCTION: Hybrid position, centrally located in Middletown, CT.BENEFITS AND BALANCE AT THE STATE OF CONNECTICUT As an employee, we can offer you:Industry leading health benefits, including medical and dental coverage;Extensive retirement plan and supplemental offerings;Paid time off - including 13 paid holidays per calendar year;Professional growth and paid professional development opportunities; andA work culture that promotes a healthy work-life balance to all employees!Visit our State Employee Benefits Overview page to learn more!In addition, the State as an employer puts an emphasis on:Providing limitless opportunities;Hiring for diversity and fresh perspectives;Performing meaningful work and;Encouraging a healthy work/life balance!New to Connecticut? Our state has a lot to offer - from fun activities for all ages, to great food and shopping, to beautiful state parks and forests, to our diverse cultures and rich history. Connecticut is a great place to live! Learn more about our great state here. YOUR ROLEA primary mission area of the Division of Emergency Management and Homeland Security (DEMHS) is enhancing community preparedness across Connecticut. This includes working with local municipalities, tribal governments, school districts, non-profit organizations, regional partnerships, and regional planning organizations to plan for all-hazard situations and utilize financial resources to sustain and grow local capacity and capability before, during, and after a disaster event. In this role, you will support programmatic management and administration of several federal, state, and private emergency management and homeland security grants and planning initiatives that ensure Connecticut is prepared for any type of emergency or disaster.As a Processing Technician with DEMHS, you will: Perform the most complex duties related to an agency’s clerical processing functions;Examine incoming materials for accuracy, completeness and conformance to state statutes and regulations;Make corrections and/or additions;Devise follow up procedures to efficiently and effectively carry out activities;Initiates and maintain communications with a wide variety of resources to verify information and complete transactions including other state employees, offices and outside officials such as attorneys, judicial and social welfare officials or representatives;Interpret and apply state statutes and regulations relating to the particular processing service;Make decisions as to case status, transaction permissibility or admissibility;Respond to internal and external inquiries for information and assistance;Other duties as assigned. More details can be found in the class specification. This job is for you if: You thrive in managing complex clerical workflows and can independently oversee processing tasks. You’re skilled at reviewing documents for accuracy and compliance with laws and procedures. You’re highly organized and can maintain systems to support efficient operations. You deliver clear, professional customer service across multiple platforms. You learn new processes and systems quickly with minimal training. You want to do work that matters to build a better Connecticut!ABOUT US DESPP is committed to protecting and improving the quality of life for all by providing a broad range of public safety services, training, regulatory guidance, and scientific services utilizing enforcement, prevention, education and state of the art science and technology. DESPP is structured on three key Strategic Pillars created by Commissioner Ronnell Higgins.1. Operational Efficiency, Efficacy and ExcellenceMaking decisions through the thoughtful and informed use of dataChallenging the "that's the way it's always been done" construct—i.e., thinking outside the box as to how we can improveConstantly seeking better results2. Shared Fiscal ResponsibilityRecognizing our collective responsibility to steward the agency's resourcesRealigning planned budgetary actions to ensure that they are in taxpayers' interestsPreparing together for potential budget stresses and fiscal challenges3. Ethics and AccountabilityCritically and constantly measuring our practices against our policiesPerforming quarterly performance evaluations agency-wide to measure success and flag areas needing improvementRegularly engaging external partners for feedback and assessmentsOpening our doors to Connecticut students and workers for apprenticeships, internships, and career pathwaysDepartment of Emergency Management and Homeland Security DEMHS is charged with developing, administering, and coordinating a comprehensive and integrated statewide emergency management and homeland security program that encompasses all human-made and natural hazards, and includes prevention, mitigation, preparedness, response, and recovery components to ensure the safety and well-being of the citizens of Connecticut.You may learn more about the DESPP divisions and access their individual websites here.START WITH US. STAY WITH US. GROW WITH US. 

Recruiter Trainee at Amergis Healthcare Staffing

Tue, 11 Nov 2025 15:19:41 +0000
Employer: Amergis Healthcare Staffing Expires: 01/11/2026 Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.RECRUITER TRAINEE PROGRAMOur training and advancement programs are designed to educate recruiters on the healthcare industry, advance their ability to build great relationships, promote leadership and motivational skills, and prepare for the next step. The Recruiter Trainee Program, for the first 13 weeks of employment, is a comprehensive training program that is designed to develop the fundamental skills of a recruiter: sourcing, screening, selecting and placing. New recruiters learn from an experienced leader and existing team members to ensure they have the knowledge, tools, and resources to be successful. Recruiter Trainees are considered non-exempt employees and compensated at an hourly rate during the training period.COMMITMENT TO PROFESSIONAL ADVANCEMENTBecoming a Recruiter is the first step in a career with Amergis. At the end of your first 13 weeks of employment, you will take on your first promotion into the Recruiter 1 role. From there, your growth opportunities are endless within Amergis. Most commonly, Recruiters seek to advance into a sales career as a Business Development Manager!TEAM-ORIENTED OFFICE STRUCTUREOur offices have been strategically designed to promote open communication that allows the individual to work with and learn from their co-workers. This unique approach contributes to a strong team culture across all of our offices. The Recruiter Trainee will participate in a formal training period that consists of compliance, sales techniques, HR processing, company organization and basic recruitment tools. Essential Duties and Responsibilities: Assists and observe the Recruiters in the branch office Completes Amergis Recruiter Trainee E‐Learning training module assigned each week Completes Amergis Recruiter Lead Program curriculum Assists with answering in‐coming telephone calls from Healthcare professionals (HCP) and School Based Professionals (SBP) and Clients Reviews the client list and become familiar with the facility requirements Reviews the HCP/SBP roster and learn about each modality and familiarize with each of their skillsets Reviews the types of healthcare licenses held by our HCP/SBP and learn the differences May begin to contact candidates about opportunities with Amergis Reviews the on‐boarding work flow and become familiar with Amergis requirements and processes Must successfully complete the Recruiter training program within the designated time period in order to be promoted to a Recruiter position Performs other duties as assigned Minimum Requirements: Undergraduate degree preferred in Business, Marketing, Management, Communications, Public Relations, Healthcare Administration, or licensed RN Must meet all federal, state, and local requirements Excellent written and verbal communication skills; proficiency in the English language is required Strong analytical skills Results driven, sense of urgency, and high standard of professionalism At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical), Health Advocate Employee Assistance Program, Health Savings Account , 401(k), 401(k) Company Match, Profit Sharing, Short Term Disability, Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death and Dismemberment Insurance, Voluntary Life and Accidental Death and Dismemberment Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Accident Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance, Pet Insurance, MilkStork, Transportation Benefit, Educational Assistance Program, College Partnership Program, Paid Time Off/Company Holidays*Benefit eligibility is dependent on employment status. Amergis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.This posting will remain active on job boards for 5 days from date of posting unless there is a good faith basis to extend the posting date. Please note that this pay range represents a good faith estimate of the compensation that will be offered for this position based on the circumstances. The actual pay offered to a successful candidate will take into account a wide range of factors, including but not limited to location, experience, and other variable factors.“Pursuant to the San Francisco Fair Chance Initiative, Amergis will consider for employment qualified applicants with arrest and conviction records”

Youth Ministry Area Director/Staff Associate at Young Life Military

Thu, 11 Dec 2025 18:55:06 +0000
Employer: Young Life Military Expires: 01/11/2026 Young Life MilitaryArea Director/Staff Associate U.S. Military Installation located inFort Sill, Oklahoma  Description: There are nearly 300,000 teenagers of active-duty U.S. military parents who are stationed all over the world. These teens move an average of seven times during their school-aged years. The questions of identity and belonging that all teens face grow even more challenging to answer amid starting over and meeting new friends at each location.This is where you can be the difference in a military teen’s life! By being in their world, walking alongside them, and creating a community where they experience the truth of God’s love and purpose for them, our staff provide a safe space where teens can develop friendships and connections to experience laughter, build hope and generate resiliency.We are currently providing incarnational ministry at many military installations around the world. You will have the opportunity to lead and oversee the overall Young Life Military​ program, known as Club Beyond, which is ecumenically focused and outreach oriented.Qualifications:Deep love for Christ and for lost teens.Competent communicator with youths, parents and senior military leaders.Teachable heart.Willingness to make a three-year commitment.Minimum of three years youth ministry experience preferred.College degree preferred.Willingness to raise part of the budget through personal support.Committed to a relational ministry approach.Energetic.Small event planning skills.Strong initiative.Note: this position would require our staff to live near the community where they would be doing ministry.Benefits:​​​Full-time salary: Based on experience, responsibility and fundraising levels.​Benefits: Full health coverage (including dental, vision and life insurance).Expense reimbursement (mileage [office and ministry related]).Training and career development is built into the job.Notes:We are currently looking for both full- and part-time staff throughout the United States.Colorado Springs, Colo., is the headquarters location for Young Life Military/Club Beyond.​ All applications are processed at this office.How To Apply:If you are currently on Young Life staff, please send a current resume (including all ministry experience) and a one-page letter describing your testimony/why you are interested in this position to [email protected] Life staff should send the above items as well as complete the Young Life application form that is available via the button below.Apply Here!

Case Aide at Wellspring Lutheran Services

Thu, 11 Dec 2025 14:21:34 +0000
Employer: Wellspring Lutheran Services Expires: 01/11/2026 Job Title: Case AideLocation: Wellspring Bay City - HybridReports to: Foster Care SupervisorPosition Type: Part-Time | Hourly  Wellspring Lutheran Services is a statewide nonprofit dedicated to serving seniors, families and children throughout Michigan. We are currently seeking a part-time Case Aide to join our Foster Care team serving Bay City and the surrounding areas. In this vital support role, you will assist foster care staff by providing transportation, supervising visitations, and helping ensure children and families receive the support and resources they need to thrive in a compassionate, person-centered environment.ResponsibilitiesSchedule and coordinate visitation with children, their parents, relatives and siblings.Provide transportation for children and families as needed.Supervise and coach parents during visitation sessions.Conduct periodic home visits to support and monitor family progress, as needed.Follow through with case planning and treatment services as directed by foster care staff.Accurately document all client interactions in both paper and electronic systems.Communicate concerns and significant observations to caseworkers or supervisors, as needed.Provide child care for children while caregivers attend required appointments, classes or support groups.Assist with administrative tasks such as copying, filing, recruitment events and other foster care program functions.Keep visitation rooms clean, organized and ensure toys are regularly disinfected.Maintain and submit accurate records, confidentiality and timely reports.Attend staff meetings and training as required.Integrate learning from required training into daily responsibilities.QualificationsHigh school diploma or equivalent (required).Current Michigan driver’s license, vehicle registration, auto insurance and clean driving record (required).Reliable transportation and ability to travel each shift throughout surrounding communities (required).Experience working alongside children and families (preferred)Responsible, dependable and compassionate attitude.Strong communication and organizational skills.Commitment to providing quality, person-centered support to children and families.Schedule and CompensationEmployment type: Part-timeSchedule: 15–20 hours / week ; Monday–Friday, no weekends.Shift: Primarily afternoon or evening hours; must have flexibility for changing schedules.Hours: Working 5 - 8 hours each scheduled day.Starting pay: $15.00 / hourBenefitsDailyPay – access your earned wages anytime.Wellspring SupportLinc – employee assistance program.Supportive team environment with administrative and supervisory support.Regular team meetings and training opportunities.Meaningful work that directly impacts children and families in your community.Reporting Location:Wellspring Lutheran Services – Bay City6019 Westside Saginaw RdBay City, MI 48706Join Wellspring and use your compassion and reliability to support Michigan families through our foster care program. Apply today to make a difference in the lives of children and caregivers across mid-Michigan.Full job description provided at in-person interview.  

Behavioral Health Support Staff at America’s Community Council

Thu, 11 Dec 2025 21:03:25 +0000
Employer: America’s Community Council Expires: 01/11/2026 Job Title: Behavioral Health (BH) Support StaffJob SummaryThe Behavioral Health (BH) Support Staff serves as the first point of contact for ACC clients in an office environment. This role coordinates communication and services between Clinical Staff and patients and manages crucial patient data for the outpatient office. The BH Support Staff ensures efficient office operations and supports clinical functions to maintain high-quality patient care.Essential FunctionsOperate computer systems and software to access and document client information (ACC-specific and county-required EMR platforms, virtual platforms).Sit for extended periods as required by office duties.Communicate effectively with patients, guests, and staff using proficient written and verbal skills.Verify insurance and collect/post payments.Provide full-time, on-site coverage and support across all designated locations as needed.QualificationsRequired: Bilingual fluency in English and Arabic.Typing speed: 45 words per minute.Minimum of 1 year of experience in general medical or outpatient office procedures.Strong interpersonal and conflict resolution skills to work effectively within a dynamic interdisciplinary team.Duties & ResponsibilitiesOpen the office, greet clients and visitors, and ensure the reception area is fully operational at the start of business hours.Follow office protocols for shutting down appliances, locking necessary doors, and maintaining security.Create spreadsheets, manage data, and produce documents using desktop publishing programs.Complete monthly, quarterly, and annual reports as requested by Supervisors, Billing Director, or Quality team.Answer phone calls, relay messages, and manage communications via telephone and email.Organize and maintain office forms, stationery, and front desk supplies.Coordinate intake appointments, including internal screenings, Ability-to-Pay forms, insurance verification, CMH screening, and follow-ups.Enter client data continuously into the ACC Birdseye database.Review consents, IBPS/PSA, LOCUS, and treatment plans for current dates.Verify authorizations prior to doctor appointments to ensure payer coverage.Schedule and maintain initial & tri-annual psychiatric evaluations for adults and annual evaluations for children, as well as monthly to bi-monthly medication reviews.Maintain calendars (FOCUS, ACES, ODIN, MH-WIN) to log intake and annual appointments.Manage medical records queue and ensure requests are mailed/faxed promptly.Maintain intake packets, brochures, and required posters/flyers in the main lobby (English and Arabic).Maintain records for psychiatrists, including medication consents and client scheduling.Report client complaints to the RR Officer or Grievance and Appeals Coordinator.Make reminder phone calls for appointments if text/call features are not enabled.Perform additional duties as assigned.Physical Requirements and Working ConditionsAbility to lift up to 10 pounds and perform moderate physical activities such as walking, bending, stooping, standing, and sitting for extended periods.Reasonable accommodations will be made for qualified individuals with disabilities.Work environment is primarily indoors; minimal outdoor event work may be required.Supervisor HierarchyThe BH Support Staff reports directly to the Clinical Supervisor and Director of Behavioral Health.