OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Documents Library

General Information

  1. Academic Advisers
  2. Access Farm Report
  3. Add Office Info to Directory
  4. Camera Settings in Chrome or Firefox
  5. Campus Computer Labs
  6. Change Address and Name
  7. Class Schedule Search
  8. Clearing Internet Browsers
  9. Creating Backup Strategies
  10. eBill Login
  11. Department New Hire
  12. Faculty Grade Submission
  13. First Time Access to SAIL
  14. Hard Drive Destruction
  15. How to Change Banner Password
  16. How to Login for Registration
  17. How to Map a Network Drive (Windows)
  18. Moodle Information
  19. MySail Email Update
  20. ADMNET NetID Password Information
  21. Not Authorized Web System
  22. Office Information SAIL
  23. Online Admissions Application
  24. Out-of-State Tuition Information
  25. Phone Quick Reference
  26. Portal FAQ
  27. Purchasing Textbooks
  28. Records Do Not Match
  29. Registration Page Not Enabled
  30. Returning Students
  31. SAIL FAQ
  32. Server Folder Access
  33. Shared NetID Information
  34. Submit Help Desk Ticket
  35. Transcript Requests
  36. Trouble Registering for Emergency Alerts
  37. Website Support
  38. Windows 10 FAQ

Account Log-in Information

  1. Admissions Login
  2. Banner Password Reset
  3. Change ADMNET or NetID Password
  4. Compromised GrizzlyID
  5. Create NetID
  6. Direct Deposit Break-in Error Message
  7. Faculty Position Admin Website
  8. Grizzly ID or PIN Reset
  9. User ID Determined

Covid Resources 

  1. Health COVID-19 Survey Form

Email Information

  1. Attachments are Blocked
  2. Attachments Not Sending
  3. Calendar Notifications
  4. Compromised Webmail
  5. Failed Delivery Email
  6. Gmail Recipient Limit
  7. Google Calendar Appointments Missing
  8. Mac Mail Setup
  9. OU Email Deletion
  10. Sending Email to OU
  11. Setup OU Account Android
  12. Setup OU Account iPhone
  13. Unwanted SPAM Email
  14. Webmail to Gmail

Telephone Information

  1. How to Setup Call Forwarding
  2. Phone Campus Directory

Service Level Agreements

  1. Desktop Service Level Agreement

New PC or Upgrading a PC

  1. Apple OS Upgrade
  2. Desktop Computer Purchase
  3. How to Fill Out a PC or Mac Checklist

Remote Access