University Technology Services

University Technology Services

Where technology intersects with information.

We have made some recent updates to the University Technology Website site. You can find the Banner Services page here or click on the Services button and select Banner Services Menu from the side navigation. Good Common Good Resources services can now be found on Service button. If there are any resources you are unable to locate on either the public or private network (ERN for Faculty and Staff) then please reach out the OU Helpdesk and they can assist you further.

System Maintenance

Maintenance window occurs every Wednesday between 12 am - 8 am

    Completed Maintenance

    Date of event: 9/26/2023

  • Verbiage change to  Student Self Service Proxy Password Reset - Correcting verbiage related to the student proxy password reset window. Wording will now reference the 6-digit PIN instead of an alphanumeric password.
  • Date of event: 9/27/2023

  • GoAnyWhere upgrade to v7.30 - Upgrading to the latest version of GoAnyWhere to remove all security vulnerabilities.
Recent News and Updates
  • August 23, 2023 — [RESOLVED] The university is experiencing a wireless network service outage that is preventing users from logging into GrizzNet Secure. University Technology Services is working to restore service. but it is uncertain how long this will take. Individuals needing to access wireless service in the meantime can try to reset their NETID password and then update stored passwords on their wireless devices. Also, grizznet remains accessible, but offers a more limited array of campus resources.
  • August 22, 2023 — The university's multi-factor service (MFA) provider Duo has restored services. University Technology Services has re-enabled Duo MFA.
  • August 21, 2023 — The university's multi-factor service (MFA) provider Duo is experiencing a nation wide service disruption. University Technology Services has temporarily bypassed Duo for most services.
SAIL Changes

As part of the recent SAIL upgrade, a new navigation and user interface will provide users with a modernized look.

The application can be accessed directly at or, as always, via the MySail link at the top of the OU website homepage. After logging in, users will be taken to the "My Profile" page, which looks considerably different than previous Sail navigation pages.

To access familiar web tools and information, users should click on the four squares icon at the top, left-hand corner of the window.

In the pop-up window that appears, users should then click on "Menu" and a list of categorized content areas will appear.

These categories are designed to be more intuitive and easy to navigate than options offered on the current version of Sail.

Selecting each of the options will open pages that, although new in appearance, offer familiar tools and information. Some practice moving through the menus will likely be necessary to develop efficient navigation, and users can always use the four squares icon at the top left corner of the window to return to the top of the navigation menu.



University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.

These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.

In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.

To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages.

A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.

The wide range of tools UTS provides throughout the year includes:

For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the About UTS webpage.

Suspicious Emails:

Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.