University Technology Services

University Technology Services

Where technology intersects with information.

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OU has recently experienced an increase in malicious 'Phishing' email campaigns. To prepare yourself to appropriately respond to both simulated and actual information security threats, we encourage faculty, staff, and student employees to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

If you are unable to access your email account, please reset your password at the NetID Management website.

For any IT issues, please contact the OU Help Desk at 248-370-4357, email [email protected], or visit the OU Help Desk website.

System Maintenance

Maintenance window occurs every Wednesday between 12 am - 8 am

Click to view monthly UTS Maintenance Calendar.

Recent News and Updates

On May 22, 2024 After completing maintenance work the University experiencing intermittent single-sign-on (SSO) issues that prevented users from authenticating and/or be unable to reset their passwords. The issue was successfully resolved at 11:30AM

On May 22, 2024 The University Technology Services received intermitted reports of users being unable to reach on-campus telephone numbers from off-campus. The issue may have been related to external services providers and appears to have been resolved by early afternoon.

On December 18, 2023, University Technology Services (UTS) plans to make changes to university Microsoft 365 account login information, which includes Teams, OneDrive and other Microsoft applications. This change will strengthen the security of user accounts.

Following the change, your NetID password will be synchronized with your Microsoft 365 account, allowing you to access these online services using your NetID credentials.

If you are unable to access your account following this change, visit the NetID Password Manager webpage to reset your NetID password. Those with any questions or concerns should contact the OU Help Desk at (248) 370-4357 (HELP) or [email protected].

OU KPI Dashboard Navigation

Oakland University Key Performance indicators are designed to provide an overview of the university's performance on strategic objectives, key metrics, and annual goals. The information presented on this dashboard is essential for measuring Oakland University's success and monitoring our progress toward reaching the university goals.

How to access the OU KPI Dashboard - On Campus
  1. Go to https://oakland.edu/president/dashboard/
  2. Click the OU KPI DASHBOARD button
  3. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to OU VPN (GlobalProtect)

How to access the OU KPI Dashboard - Off Campus
  1. Connect to GlobalProtect VPN (https://grizzvpn.oakland.edu) instructions here
  2. Go to https://oakland.edu/president/dashboard/
  3. Click the OU KPI DASHBOARD button
  4. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to the OU VPN (GlobalProtect)

If you are experiencing technical issues or difficulties accessing the Dashboard, you may need to contact the OU Help Desk. If you have any questions related to the content displayed on the KPI Dashboard, please contact [email protected].

Phishing

Alert:

University Technology Services (UTS) has received reports of a malicious actor sending text messages to faculty and staff claiming to be President Pescovitz. The campus community should report as spam/block the number (if offered by your provider), or disregard these messages.

Training:

University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.

These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.

In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.

To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages. https://kb.oakland.edu/uts/PhishTank_FreshPhish

A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.

The wide range of tools UTS provides throughout the year includes:

For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the UTS Services webpage.

Suspicious Emails:

Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.