University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)

University Technology Services

Committed to Deliver

To contact us, send email to  

Geo-Political Tensions Response

General Information On Current Russia-Ukraine Tensions

Remote Work Information for Staff

General Information To Prepare For Remote Work for Staff

General Information On How To Secure Home Networks

Audio and Video Conferencing Options to Support Staff

Documentation for VPN Pulse Secure remote access

Guides for Remote Teaching and Learning

Guide To Teaching Remote For Faculty

Guide To Student Learning Remotely

Visit eLIS Website For More Information

IT Procurement and Sourcing Needs

The current review process is still required.  Any IT procurement needs that support delivering teaching and learning are first priority.  More information is available.

Our Vision

University Technology Services is committed to deliver innovative, reliable, secure, trusted, and cost effective solutions. We provide expert counsel and opportunities for partnership to inspire education, encourage research, and enhance outreach in support of student, faculty, and staff success.

We encourage you to learn more about information technology Vision and Strategic Directions and to send us comments.

Common Good Services Philosophy

The Common Good Services described here are the information technology solutions, networks, systems, storage, security, identity access management, and computing resources that are beneficial and critical for teaching, research, service, and administration. These services are provided for all members of the Oakland University community. There is a general expectation that these critical services are always on and available. These resources are not customized or specialized for a department, but are the basic infrastructure services that research university constituents and communities expect to be available for the entire community. Providing these resources and services with high quality and reliability is our highest priority. Oakland University is committed to enabling equally effective access to public information through information technologies, web pages, web-based applications, databases, services, and resources. Oakland University has adopted widely accepted best practices, accessibility standards, and accessibility guidelines to enable compliance with federal laws and regulations. Accessibility and compliance with Section 508 of the Americans with Disabilities Act are core components of Common Good Services. Other services may be provided as "Good Will Services". Good Will Services are not guaranteed. Please review all items under Common Good Services on the left menu bar.

Change and Architecture Management

Change and Architecture Management is a process for handling changes so that information technology changes are efficient, organized, and minimally disruptive to our community and our existing technology infrastructure.  UTS is committed to completing changes and other maintenance in an established routine maintenance window.  Please note regular maintenance windows, which are coordinated around the undergraduate and graduate calendars posted by the Office of the Registrar:

  • During a regular university semester, the maintenance window is between midnight and 8 A.M. on Wednesday mornings. 
  • Between semesters starting the day after grades are due and ending the day before classes begin, additional regular maintenance windows are scheduled between midnight and 8 A.M on Tuesday, Wednesday, and Thursday mornings.   
  • During winter recess week, additional regular maintenance windows are scheduled between midnight and 8 A.M on Tuesday, Wednesday, and Thursday mornings.  

Periodic service disruptions may occur during regular maintenance periods; please wait until 8 A.M. to report issues. 

March 2020