University Technology Services

University Technology Services

Where technology intersects with information.

We have made some recent updates to the University Technology Website site. You can find the Banner Services page here or click on the Services button and select Banner Services Menu from the side navigation. Good Common Good Resources services can now be found on Service button. If there are any resources you are unable to locate on either the public or private network (ERN for Faculty and Staff) then please reach out the OU Help Desk and they can assist you further.

If you are experiencing any connectivity issues please contact the OU Help Desk at 248-370-4357.

System Maintenance

Maintenance window occurs every Wednesday between 12 am - 8 am

    Scheduled Maintenance

    e-LIS will be upgrading to Moodle 4.2, this will update Moodle for classes along with eSpace and ePortfolio.
    Date of event: 12/20/2023
    Date event ends: 12/20/2023

    UTS Networking Team will be conducting a migration to a new campus building router in HCH. This work will impact network service for all offices and for OUPD security equipment, but the campus housing network will not be impacted during this work.
    Date of event: 11/29/2023 at 4:30am
    Date event ends: 11/29/2023 at 7:00am.

    Software upgrades scheduled for Campus and Housing network switches. Upgrades will be scheduled in the early morning hours from 3:00am - 4:00am. Specific dates and buildings are listed below.
    Date of event: 11/28/2023
    Date event ends: 12/20/2023

    • Tuesday, November 28 - Anibal House, Fitzgerald House, Hannah Hall, Irradiator, Math & Science Center, Moceri House
    • Wednesday, November 29 - Anibal House, Central Heat Plant, Fitzgerald House, O'Dowd Hall
    • Thursday, November 30 - Oakland Center
    • Friday, December 1 - Graham Health Center, Research & Innovation Center, Wilson Hall
    • Monday, December 4 - Hillcrest Hall (Campus Network)
    • Tuesday, December 5 - North Foundation Hall, Oakland West Campus, Pawley Hall
    • Wednesday, December 6 - Athletic Dome, North Foundation Hall, Oakview Hall (Campus Network), Research & Innovation Center, Varner Hall
    • Thursday, December 7 - Elliott Hall, Ann V Nicholson Apartments, George T Matthews Apartments, Hamlin Hall (North)
    • Friday, December 8 - George T Matthews Apartments, Hamlin Hall (North), Vandenberg Hall (East & West)
    • December 11-16 - Finals Week - No updates scheduled
    • Monday, December 18 - Hill House, Oakview Hall, Vandenberg Hall (East & West)
    • Tuesday, December 19 - Ann V Nicholson Apartments, Hamlin Hall (South), Hill House, Oakview Hall, Van Wagoner Hall
    • Wednesday, December 20 - Hamlin Hall (South), Hillcrest Hall, Van Wagoner Hall

    Completed Maintenance

    Banner upgrades - Financial Aid (fix to defects) and Year end patches
    Date of event: 11/28/2023 at 12:00am
    Date event ends: 11/28/2023 at 3:00am.

    UTS will patch DNS and DHCP. The patch may result in momentary unavailability of network services.
    Date of event: 11/15/2023 at 12:30am
    Date event ends: 11/15/2023 at 1:30am

    UTS will replace the old OASIS servers with new OASIS servers. Users will need to relog into OASIS.
    Date of event: 11/15/2023 at 12:00am
    Date event ends: 11/15/2023 at 12:30am

Recent News and Updates

On December 13, 2023, University Technology Services (UTS) plans to make changes to university Microsoft 365 account login information, which includes Teams, OneDrive and other Microsoft applications. This change will strengthen the security of user accounts.

Following the change, your NetID password will be synchronized with your Microsoft 365 account, allowing you to access these online services using your NetID credentials.

If you are unable to access your account following this change, visit the NetID Password Manager webpage to reset your NetID password. Those with any questions or concerns should contact the OU Help Desk at (248) 370-4357 (HELP) or

ClearPass registration:

    UTS is the process of applying mitigating measures to address a Cisco Zero Day exploit which impacts systems supporting network device registration.

    During this users may not be prompted to complete new device registration and should manually navigate to

OU KPI Dashboard Navigation

Oakland University Key Performance indicators are designed to provide an overview of the university's performance on strategic objectives, key metrics, and annual goals. The information presented on this dashboard is essential for measuring Oakland University's success and monitoring our progress toward reaching the university goals.

How to access the OU KPI Dashboard - On Campus
  1. Go to
  2. Click the OU KPI DASHBOARD button
  3. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to OU VPN (GlobalProtect)

How to access the OU KPI Dashboard - Off Campus
  1. Connect to GlobalProtect VPN ( instructions here
  2. Go to
  3. Click the OU KPI DASHBOARD button
  4. Login with your NetID and password

If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.

Troubleshooting Tips

  • If the page appears frozen, reset your NetID password here
  • If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to the OU VPN (GlobalProtect)

If you are experiencing technical issues or difficulties accessing the Dashboard, you may need to contact the OU Help Desk. If you have any questions related to the content displayed on the KPI Dashboard, please contact



University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.

These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.

In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.

To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.

Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages.

A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.

The wide range of tools UTS provides throughout the year includes:

For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the About UTS webpage.

Suspicious Emails:

Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.