Classroom Support and Instructional Technical Services

116 Varner Hall
371 Varner Drive
Rochester, MI 48309-4485
(location map)
M, F: 7am – 5pm | Tu, Th: 7am – 7pm | Wed: 7am – 5:30pm | Sa: By appt. only

Classroom Support and Instructional Technical Services

Classroom Support and Instructional Technical Services (CSITS) is your starting point when it comes to addressing all of your instructional technology needs.  We staff and maintain two call center operations, the Classroom Support Service Center and the OU Help Desk.  The Classroom Support Service Center is staffed to provide immediate technical assistance for any classroom related issue throughout the extended academic week. The OU Help Desk is the University’s single point-of-contact to receive live personal assistance to help address all of your IT questions and calls for help throughout the standard forty hour work week.

CSITS also offers a broad range of Multimedia and Video production services including; audio, video & instructional technology consulting, engineering, and systems integration, in support of the University community.  We also provide resources and services to aide in supporting the technical aspects of your programs, activities and events.

If you require technical assistance for an issue outside of a General Purpose Classroom, please contact the OU Help Desk directly at (248) 370-4357.

Our Threefold Mission:
  • Strive to provide responsive support service experiences to the University community in which calls for classroom and general technology help are received, analyzed and responded to within a short period of time resulting in an effective problem resolution and a satisfied customer
  • Strive to work with others in the development, integration and support of teaching and learning spaces in an effort to provide our faculty and students with a resource enriched learning environment
  • Strive to provide audio-visual and multimedia production consulting, planning, creation and resource services; to help ensure the success of academic and non-academic programs, activities and events