OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
[email protected]
Office Hours: M-F 8:00am - 5:00pm

University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)
[email protected]

Get Connected

Getting connected is about setting up your communications and resource account so you are fully connected with Oakland University Information Technology Resources.  Resources include email, network access, and MySAIL access.

At Oakland University, technology plays an important role in the management of your academic life, if you are a student, or your work environment and communications, if you are an employee. This guide provides instructions to get connected by activating your accounts.

The OU identification number is called the GrizzlyID number, a system-generated number that includes one letter (G) and eight numbers and is your assigned student number. The GrizzlyID number is NOT related to your GrizzCard, and the number on your GrizzCard is not usable to information technology resources. You need a GrizzlyID and PIN to start the process of activating your NetID.

Using your NetID, you will login to the MySAIL portal, check your email, read about campus activities, register for classes, review the course catalog, run progress to degree, process grades, and track financial aid status. You can access all the features of MySAIL with your NetID. You can use your NetID to login to the Moodle online learning environment for full online courses and supplemental resources for classroom instruction. When you use the extensive campus wireless network, you must also register your device with your NetID.Verify Your MySAIL Login

Visit the MySAIL portal and verify that you can successfully login.

October 2022

Get Your GrizzlyID Number

You can get your GrizzlyID number by checking or contacting any of the offices ready to help you or by using the listed services.

New Students:

  • Verify the Activate your Accounts section of the Grizzly Guide.  
  • Check your acceptance letter to find your GrizzlyID.  
  • If you do not have your Grizzly ID number, contact your admissions office.  
    • New undergraduate students should call Undergraduate Admissions at (248) 370-3360 or (248) 370-3227 for more information.  
    • Graduate students should contact Graduate Study - email [email protected] or call 248-370-2700.  
    • Professional and continuing education students should contact Professional and Continuing Education - email [email protected] or call 248-370-3177.

Returning Students and Alumni:

  • Logging into MySAIL and viewing the MyDetails portlet, grades or unofficial transcript.  
  • Alumni (graduates with an OU diploma) or previous OU students (not OU graduates): Visit Registrar Services Office, Room 150, North Foundation Hall, call (248) 370-3450, or email [email protected].
  • Alumni and other previous students can access SAIL to view grades/transcripts, W2’s etc by logging in with GrizzlyID and Grizzly PIN.


  • Check your employment records if you are employed with the university.
  • Visiting in person and showing a picture identification as follows:
    • Current employees: Visit University Human Resources, 401 Wilson Hall.
    • Faculty: Visit Academic Human Resources, 420 Wilson Hall.
Set Your GrizzlyID Pin

To use your GrizzlyID, you must  reset your GrizzlyID Pin.

You also can set your PIN Hint Question and PIN Hint Response on SAIL by going to the 'Personal Information' and 'Change Security Question' links. It is important that you choose a question and answer that is secure and one that you will remember.

Activate Your NetID
  • Visit NetID Management and read the NetID Guidelines and Information.
  • Click on Create NetID Account.
  • Enter your GrizzlyID and Grizzly PIN to see a list of available NetIDs.
  • Select the NetID you would like to create.
  • Then need set your NetID password on NetID Management, click on “Reset NetID password with GID (GrizzlyID) and PIN.”  
  • Enter the same GrizzlyID and Grizzly PIN as you just used to create your NetID.  Enter an eight to fifteen character password in “New NetID Password” and “Verify NetID Password” boxes.  Click on the Synchronize Passwords button.
  • The next screen will show results if password reset was successfully, or if you need to go back and try again. For more information, please review the information on password requirements.
Active Directory (ADMNET) Accounts

Active Directory accounts are created for faculty, staff, students (including student employees), and other authorized individuals when their NetID account is created using https://iam.oakland.edu/picknetid.

Existing students (including student employees) own ADMNET accounts. To activate the account, it is required to reset their password using NetID Password Manager utility located at https://netid.oakland.edu. This utility will set the NetID, Google and ADMNET to the same password.

Keep Your Account Credentials Private

Once you have set up your GrizzlyID, PIN, NetID, and Password, keep these account credentials private. Never share these credentials in email or text messages. All University help operations need only your NetID or the last four digits of your GrizzlyID. University offices will never need your passwords or PINS, or your full GrizzlyID number.

Verify any email that is sent to you before you click on a link to enter credentials. Do not click on links in email that ask you to login. Do not enter any account credentials to login on a web site unless you have verified the site. Also, do not re-use the same password across multiple websites, like social media or shopping sites.

Verify Your MySAIL Login

Visit the MySAIL portal and verify that you can successfully login.

Verify Your Access to Email

Enter your NetID and password at OU Webmail to access your email. Make sure you're logging into your Oakland email for important updates, like when to pay your eBill. Students can also access email through the MySAIL portal.

Verify Student Access to eBill

To provide quick, convenient service and eliminate mailing delays, Student Business Services sends billing notifications electronically to each student’s OU e-mail address. Students use NetID/Password to login to the eBill system to check their billings and account status. Students are responsible for accessing their eBill account each month to view their account balance and confirm payment due dates. eBill is the preferred way for students to pay their bill. For more information about eBill, refer to the Student Financial Services website.

Information Technology Accounts and Access Information

Complete details about university access, accounts, password management and other information is posted on under Policies and Guidelines - Access, Accounts, And Password Information.

Information Technology Resources - Quick Policy Notes

Your access to university resources comes with responsibilities. To keep our network safe, OU maintains a detailed computing policy that you must follow. The following Quick Policy Notes highlight applicable account policies. For more information, refer to the posted full Policies and Guidelines information.

  1. Using university resources to sharing and downloading movies, music, games and software that you don’t own and without permission of the owner is a violation of university policy as well as copyright and federal law.
  2. Important OU information will only be delivered to your OU email account.
  3. Using email or any IT tool to harass, intimidate, or bother someone is not acceptable. If someone asks you to stop, you must comply.
  4. You are responsible for maintaining and protecting your computer and devices that you have registered under your account.  
  5. Sharing your IDs and passwords is not a good idea and is a violation of university policy; you are responsible for what happens from your account. Sharing also puts you at risk of identity theft.
  6. Political campaigns, commercial advertising campaigns and personal businesses cannot be run using university computing resources and using your university accounts for these activities is a violation of policy.
  7. Email should be considered a public postcard; there is no promise or guarantee of email privacy.
  8. Breaking the rules can result in a variety of consequences, depending on the offense. Consequences may include termination of accounts, loss of access, disconnection from the network, or (for students) referral to the Dean of Students for appropriate judicial processing.

Remember, it is your responsibility to understand and follow the entire IT Acceptable Use policy.

Please review the Privacy and Security Notice.