OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)

About UTS

University Technology Services is organized into subject matter expert teams. The teams work in a cross-functional and collaborative way on information technology projects to ensure that all knowledge areas contribute as needed to project success.

University Technology Services is the central information technology organization serving the entire university community. Our departments and services are described below.

Office of the CIO

Leadership Mission: The leadership of University Technology Services is responsible for the development of and the execution of the information technology mission and strategic plan. The leadership team provides technical direction, systems and network architecture, resource allocation, vendor contracts, risk assessment, capacity planning, budget, project coordination, standards, and staff development. The leadership team is led by the Chief Information Officer and includes directors.

Bhavani Koneru
Chief Information Officer
(248) 370-4993

Debra Wenner
Executive Secretary
(248) 370-3152

Enterprise Applications

The Enterprise Applications Team maintains enterprise systems, including Ellucian Banner ERP, uPortal, uMobile, and other database and application systems. Another responsibility is data integration among technology solutions located on premise and in the cloud, including data exchanges with external organizations. The team creates and maintains the MySAIL mobile experience, including the MySAIL portal and the MySAIL Apple iOS and Android apps. The team supports process efficiency projects by developing and maintaining online routable forms, online document management, and workflows. The team is also responsible for applications supporting identity access management.  We maintain technical currency in emerging technologies used to enhance Banner, provide quality mobile services, and integrate third party systems and applications. We implement technology in ways that serve the greater university community while balancing fiscal constraints.

George Varghese
Director, Enterprise Systems
(248) 370-4340

Christian Bernardo Vales
Application Database Admin

Larry Chesnutt
Senior Systems Engineer
(248) 370-4328

Michael Cox
Senior Data Analyst
(248) 370-2109

Nameeta Dhir
Senior Systems Engineer
(248) 370-2115

Louis Kondek
Senior Systems Engineer
(248) 370-2547

Lakshmi Maktala
Lead Systems Integrator
(248) 370-3178

Joel Morrah
Senior Systems Engineer
(248) 370-3173

Denis Ngong
Application Database Admin
(248) 370-2117

Michael Paulus
Senior Database Analyst
(248) 370-4340

Glen Wasik
Lead Data Integrations and Rep

Security Office

The Information Security team is responsible for the development and management of the information security program, recognizing the need to protect the confidentiality, integrity, and availability of institutional information technology resources and recognizing the requirement to comply with obligations from a number of sources, including federal and state laws and regulations, contracts, and the ethical commitment to protect privacy of data entrusted to the university.  The Information Security team actively engages in information technology risk assessment, information security incident handling and response, reporting, security monitoring and services, training and awareness, threat mitigation, firewall rule management, and compliance.

The designated security program administrator is the Chief Information Officer. The security program is developed and managed with the Information Security Officer and the entire security team. The Information Security Officer also leads a cross-functional Security Advisory Group to maintain a consistent security posture across the UTS organization. The Information Security Plan and other security information are available for review.

Dennis Bolton
Information Security Officer
(248) 370-4803

Brad Zimmerman
Cybersecurity Engineer
(248) 370-3390

Carson Deel
Cybersecurity Analyst
(248) 370-4151

Amy Pelkey
Data Security Compliance Analyst
(248) 370-4539

Network Communication Services Team

The Oakland University Network is designed to be capable of providing any service requiring network connectivity, anytime, anywhere, in a reliable and secure manner. Network management and operations are designed to be cost effective and predictable. The Network Communications Services team is also responsible for the IT data center facilities and data center networking. The Director also coordinates facility access security for all UTS facilities.

The Network Communications Services (NCS) team is responsible for:

  • Wiring and cable plant design and engineering
  • Telecommunications engineering
  • Internet and Internet2 connectivity
  • Wireless initiatives
  • Router, switch, and firewall engineering and operation
  • Network services including domain name services, Internet Protocol addressing, and network time
  • Standards for network attached devices on campus
  • Bandwidth management
  • Network utilization analysis
  • Network access support and security
  • Network security

Operations supports university campus data center facilities:

  • Facilities support and management
  • Host center for departmental servers
  • Maintaining multiple data centers
  • Physical security and integrity

Dennis Waters
Director, Network Communications
(248) 370-3165

Phil Stevens
Lead Network Architect
(248) 370-3565

Mario Mazzola
Senior Network Engineer
(248) 370-4741

Logan Vargo
Senior Network Engineer
(248) 370-4932

Enrique Castillo
Network Engineer II
(248) 370-3366

Technical Services and Support

The Technical Support and Services (TSS) team analyzes, sustains, secures, and enhances systems and storage resources. The team maintains  technically current skills in related fields and leads technical innovation by identifying and implementing new technology resources. The team applies technical knowledge to the existing environment in order to find ways to move university systems forward in a highly functional, secure, and fiscally responsible manner. We endeavor to implement technology in ways which serve the greater university community while balancing fiscal constraints. The TSS team is responsible for operating systems, service architecture, and support of technology architecture and services. These services include the Linux and Windows hardware and software environments that provide access to storage, learning, printing, Ellucian Banner, and other systems. Services also include disaster recovery, directory services, and server consultation.

The Technical Services and Support (TSS) team is responsible for:

  • System and server architecture and administration
  • Operating system management: Linux and Windows
  • Communications systems, including mail systems
  • Identity management systems and services: LDAP directory server and CAS service for authentication and access routing on Linux servers
  • Windows Active Directory structure
  • Learning systems server support, including Moodle
  • Ellucian Banner university enterprise environment: database servers, Oracle database management, SAIL Web servers, and MySAIL Portal
  • Print systems and servers
  • University antivirus services
  • University file and storage servers with GrizzFiles and Shares
  • University data disaster backup and recovery servers
  • Departmental Consultation — Microsoft Windows, Red Hat Enterprise Linux, and Ubuntu Linux servers

Mariusz Nowak
Director, Infrastructure Services
(248) 370-2677

Tomas Hajek
Assistant Director, Research Computing & Infrastructure Engineering
(248) 370-3505

Zachary Wincek
Senior Linux Systems Engineer
(248) 370-3899

John Johnston
Linux Systems Administrator
(248) 370-4420

Stephen Villagonzalo
Linux Systems Administrator
(248) 370-4751

Lee Foltz
Senior Identity & Access Management Engineer
(248) 370-2675

Matthew Mangold
Virtualization Engineer
(248) 370-2542

Ronald Mueller
Storage Engineer
(248) 370-2568

Brendan McCoy
Systems Engineer
(248) 370-2651

Troy Stockard
System Administrator I

OU Help Desk

Susan Hartman
Director, OU Help Desk
(248) 370-3151

Matthew Brockington
Helpdesk Assistant Manager & IT Support Specialist II
(248) 370-3153

Kyler Crabill
IT Support Specialist
(248) 370-2077

Lukas Blazevski
IT Support Specialist
(248) 370-2854

Erin Acker
Office Assistant II
(248) 370-2898

IT Services Alliance

The IT Services Alliance team was created to best provide services and support to the UTS organization and to the university community from the point of information technology solution procurement through the life of the engagement, contract, and use of the solution. The team is the primary facilitator of cloud solution assessment, enterprise software purchases, and IT as-a-service contracts. The IT Service Alliance team is also responsible for meeting IT accessibility requirements, PCI requirements, and other regulatory requirements, at the point of purchase. Other services include coordinating management of the UTS budget, and manages central campus software licenses and central security infrastructure accounting. The team supports IT security audit requirements for access to secure locations in the datacenter, and for account provisioning that allows access to critical administrative and business systems. Customer and IT vendor relationship engagement, and support and engagement with strategic partners on campus are an essential component of the service partnership the team provides for the end to end IT procurement lifecycle.

Maria Wing
Interim Director, IT Services Alliance
(248) 370-4422

Katie Loodeen
IT Services Coordinator
(248) 370-2680

Office Assistant III
(248) 370-4404

Lucy Terry-Callahan
Office Assistant I
(248) 370-5499