OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Desk

OU Help Desk

In response to the COVID-19 pandemic, please see the following FAQ for the most common questions.

  1. Access VPN at vpn.oakland.edu and enter your NetID account and password.  NOTE: Mac users must use Pulse Secure version 9.0.5.
  2. To access the latest Pulse Secure software click HERE.
  3. Log into VPN first, then Remote Desktop with ADMNET\NetID and ADMNET password. Click here for Windows 10 instructions.
  4. ODBC connections will not work using VPN, you must use remote desktop.
  5. To add a new telephone number to Banner DUO send an email to UTS at uts@oakland.edu
  6. Moodle support call (248) 805-1625 or click HELP at the top of the Moodle page.
  7. Departmental equipment take home is at the discretion of each department.
  8. UltraTime can be accessed through the VPN at https://ultratime.oakland.edu/.  If you are an hourly employee, your username is your Grizzly ID number and your password will be the last 4 digits of your social security number

The Help Desk is here to support you, our valued member of the Oakland University community, faculty, staff and currently enrolled students, with your technology related questions.

Let us help you connect to Internet resources, find a solution to your technology issue or access the Oakland University email system. 

The Help Desk uses the following established priority levels to help ensure that the university is operating efficiently.

  • Priority 1: The work of the campus is stopped.
  • Priority 2: The work of a department is stopped.
  • Priority 3: The work of an individual is stopped.
  • Priority 4: Requested installation, activation or move.

 Documents Equipment Info Classroom Controls 

Current Technology Issues

COVID-19 OU Response Support Team

The OU Help Desk has partnered with the e-Lis department to assist with tier one support questions. We thank you for your patience during this time of transition to on-line learning and work from home technology requests.

Tip of the Day
Having trouble logging into Webmail? 

Do you get an invalid username or password error? 

Solution:  Check your caps lock, reset your pin, change your password, or clear your Internet browser history.  Find all these solutions in the Help Documents Library.

The Banner 9 (XE) New Duo Authentication

Two-factor authentication (2FA) requires a secondary confirmation of your identity after the initial NetID login using a physical device (app, text message or phone call).

If your office telephone is incorrect, please contact UTS@oakland.edu to get your office telephone number updated.

A second device is required if you access Banner via your desktop computer on the VPN.

Two-factor authentication can be enable for up to 12 hours if you check the box "Remember me for 12 hours" and use the same device and web browser.

For additional question or issues, contact UTS@oakland.edu