OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Desk

OU Help Desk

FAQ for the most common questions

  1. Access VPN at vpn.oakland.edu and enter your NetID account and password.  
  2. Use your on-campus computer with Remote Desktop. Log into VPN first, then login to Remote Desktop with ADMNET\NetID and ADMNET password. See Windows 10 instructions.
  3. ODBC connections will not work using VPN, you must use remote desktop or request Remote ODBC Change Request to login and use ODBC databases.
  4. DUO setup? Go to vpn.oakland.edu and log in with your NetID and password to display the DUO window for set up.
  5. Moodle support call (248) 805-1625 or click HELP at the top of the Moodle page.
  6. Departmental equipment take home is at the discretion of each department.
  7. UltraTime can be accessed remotely but you must first log into the VPN then Ultratime at https://ultratime.oakland.edu/.  If you are an hourly employee, your username is your Grizzly ID number and your password will be the last 4 digits of your social security number

The Help Desk is here to support you, our valued member of the Oakland University community, faculty, staff and currently enrolled students, with your technology related questions.

Let us help you connect to Internet resources, find a solution to your technology issue or access the Oakland University email system. 

The Help Desk uses the following established priority levels to help ensure that the university is operating efficiently.

  • Priority 1: The work of the campus is stopped.
  • Priority 2: The work of a department is stopped.
  • Priority 3: The work of an individual is stopped.
  • Priority 4: Requested installation, activation or move.

 Documents Equipment Info Classroom Controls 

ConnectWise Remote Session

Current Technology Issues

Looking for Technology?

Do you need a camera to use for with your laptop or desktop?

Contact Classroom Support team to check out a camera for those Zoom or Google Meet meetings. 

Classroom Support and Instructional Technical Services

116 Varner Hall
371 Varner Drive
 
248-370-2461
csits@oakland.edu

Tip of the Day
Having trouble logging into Webmail? 

Do you get an invalid username or password error? 

Solution:  Check your caps lock, reset your pin, change your password, or clear your Internet browser history.  Find all these solutions in the Help Documents Library.
New Duo Authentication
Two-factor authentication (2FA) requires a secondary confirmation of your identity after the initial NetID login using a physical device (app, text message or phone call). Enter push, SMS or phone at the login screen to use the default phone number or if you have a secondary phone number on your account, enter SMS2 or phone2 to reach that phone number.

If your office telephone is incorrect, update the number at the set up page at vpn.oakland.edu.
Duo two-factor authentication can be enable for up to 12 hours if you check the box "Remember me for 12 hours" and use the same device and web browser. VPN must be reconnected 4 hours after login.