Services - Housing - Oakland University

Maintenance and Repairs

If something in your room or apartment needs to be fixed, or you need to report mechanical problems with a washer or dryer, please submit a maintenance repair request.

Normal maintenance hours are Monday through Friday from 7 a.m. to 3:30 p.m. If you have an emergency, such as no heat or power, outside of these hours, please contact OUPD at (248) 370-3331. If you are having problems with your internet or electronic devices, please contact the Network Technology Helpdesk at (248) 370-2534.

If you have any additional questions, please contact University Housing at (248) 370-3570.

Service Desks

Hamlin, Hillcrest, Oak View and Vandenberg Halls, and Van Wagoner House, each have a service desk that is staffed throughout the day and provides:

Games
Mail distribution (U.S. and campus)
Moving carts
Toilet paper
Tools
Vacuums

The Ann V. Nicholson Community House has a service desk that is staffed throughout the day and provides:

Keys (apartment buildings only)
Mail distribution (U.S. and campus)
Moving carts
Sporting equipment
Vacuums

Service Desk Hours

Residence Halls Service Desk Hours
Monday - Friday: 8 a.m. - 9 p.m.
Saturday - Sunday: 10 a.m. - 7 p.m.

Apartment Service Desk Hours
Monday - Friday: 8 a.m. - 9 p.m.
Saturday - Sunday: 10 a.m. - 3 p.m.

Service Desk Contact Numbers

Hamlin Hall Service Desk (fourth floor, main lobby)
(248) 370-2953

Hillcrest Service Desk (third floor, main lobby)
(248) 370-3984

Oak View Service Desk (second floor, main lobby)
(248) 370-4491

Vandenberg Hall Service Desk (first floor, between the two towers)
(248) 370-2886

Van Wagoner House Service Desk (third floor, past the elevator)
(248) 370-3957

Apartments Service Desk (Ann V. Nicholson Community House, 4000)
(248) 370-2581

Laundry Service

Don't worry about carrying your weight in quarters around OU. Every housing unit has at least one laundry room for residents to use free of charge.

Residence halls have laundry rooms equipped with Maytag washers and dryers, laundry sinks, chairs and tables. Each apartment in the Ann V. Nicholson student apartment complex has its own washer and dryer. The George T. Matthews student apartment complex has two central laundry rooms with three washers, three dryers, a laundry sink and sorting table in each one.

Each machine takes about 30 minutes to wash and 60 minutes to dry. Never leave your belongings or clothes unattended in any of the laundry rooms. Machines are for resident use only. Mechanical problems with any washer or dryer should be reported online via the e-maintenance system.

Mail Services

Each residence hall room and student apartment unit has a locked mailbox. Residence hall mailboxes are located on the main floor of each building and can be opened using the corresponding room keys. Mailboxes for Ann V. Nicholson student apartment residents are located in the Community House and can be opened with special mailbox keys (each mailbox corresponds to each student’s bedroom number). Mailboxes for George T. Matthews student apartment residents are right outside each apartment.

Please remember: in order for mail and packages to be delivered correctly, they must be addressed accurately. Please review the information below carefully, and be sure to share it with those who are likely to send you mail.

Packages

Residence hall students who receive a package will get a notice in their mailbox to pick up the package at either the Hamlin, Hillcrest, Oak View, Vandenberg, or Van Wagoner service desk. Students must present their student ID to receive the package.

Ann V. Nicholson student apartment residents who receive a package will get a notice in their mailbox along with a key to a parcel box located inside the Community House. If the package is too large for the parcel box, you will be asked to pick it up in the apartment office.

Addressing mail

Residence Halls

Fitzgerald House
Student's Full Name
Fitzgerald House, RM #
614 Pioneer Drive
Rochester, MI 48309-4482

Frances Moceri House
Student Name, RM #
3151 University Drive
Auburn Hills, MI 48326

Oak View Hall
Student's Full Name
Oak View Hall, RM #
509 Meadow Brook Rd.
Rochester, MI 48309-4452

Hamlin Hall
Student's Full Name
Hamlin Hall, RM #
550 Meadow Brook Rd.
Rochester, MI 48309-4452

Hill House
Student's Full Name
Hill House, RM #
522 Meadow Brook Rd.
Rochester, MI 48309-4452

Hillcrest Hall
Student's Full Name
Hillcrest Hall, RM #
273 Grizzly Ln.
Rochester, MI 48309-4478

Vandenberg Hall
Student's Full Name
Vandenberg Hall, RM #
502 Meadow Brook Rd.
Rochester, MI 48309-4452

Van Wagoner House
Student's Full Name
Van Wagoner House, RM #
540 Meadow Brook Rd.
Rochester, MI 48309-4452

Student Apartments

Ann V. Nicholson Apartments

1000 Building
Student's Full Name
1000 Meadow Brook Rd., APT #
Rochester, MI 48309-4425

2000 Building
Student's Full Name
2000 Meadow Brook Rd., APT #
Rochester, MI 48309-4426

3000 Building
Student's Full Name
3000 Meadow Brook Rd, APT #
Rochester, MI 48309-4427

5000 Building
Student's Full Name
5000 Meadow Brook Rd., APT #
Rochester, MI 48309-4428

6000 Building
Student's Full Name
6000 Meadow Brook Rd., APT #
Rochester, MI 48309-4429

7000 Building
Student's Full Name
7000 Meadow Brook Rd., APT #
Rochester, MI 48309-4430

George T. Matthews Apartments

For units 572-596
Student's Full Name
UNIT # Meadow Brook Rd.
Rochester, MI 48309-4487

For units 620-700
Student's Full Name
UNIT # Ravine Dr.
Rochester, MI 48309-4487

Outgoing mail

You can mail letters at the Hamlin, Oak View, Vandenberg, and Van Wagoner service desks. The Community House also has a mail slot where letters can be mailed. Residents in the George T. Matthews student apartments can place outgoing mail in their individual mailbox for the U.S. Post Office to pick up.

Forwarding mail

To ensure that your mail is forwarded following a move, be sure to update your address in your My Sail account each time you change addresses.

TV/Cable

XFINITY On Campus™ is an IPTV streaming service offered by Comcast for current University Housing resident students as their on-campus TV service solution. This service allows residents to stream live TV and DVR content through the on-campus WiFi and wired network from a computer, mobile device or Roku player.

How to connect to XFINITY On Campus:

Go to www.xfinityoncampus.com
Start typing “oakland” in the text box and select Oakland University
Sign in with your OU NetID
Once authenticated, click “Start Watching”

How to connect to XFINITY On Campus from a mobile device:

Download the "XFINITY Stream" app from Google Play, the App Store or on your Roku
Select "XFINITY On Campus Students – Sign in here"
Select Oakland University
Sign in using your OU credentials
Once authenticated, you will be returned to the "XFINITY Stream" app

Commonly used devices that can be used to access XoC include:

Laptops and desktops (PC and Mac): XFINITYonCampus.com
Apple Mobile Devices: Download the XFINITY Stream app from the App Store
Android Mobile Devices: Download the XFINITY Stream app from Google Play
Amazon Devices (compatible devices only): Download the XFINITY Stream app from the Amazon Store
Roku Devices: Connect to the XFINITY Channel in the Roku Channel Store

For a full listing of supported devices, please click here.

As with any content-heavy use of the network (such as when you play video games or stream movies), we recommend you always use your Ethernet connection in your room, or a 5ghz capable WiFi connection when using XoC. We cannot guarantee a satisfactory experience over the 2.4ghz network.

You may not change the existing Internet service package by purchasing and installing any of Comcast’s broadband Internet services in your rooms as it violates Oakland University’s network usage policies. Violation of this policy will result in judicial action.