University Technology Services
University Technology Services
Where technology intersects with information.
Remote Work & Equipment Guidelines
During the modified operations period, some employees may receive approval from their supervisors to work remotely. All remote work arrangements must follow University Human Resources (UHR) equipment and technology guidelines.
Employees approved for remote work should use university-issued equipment whenever possible and protect all university data by following established security and IT usage policies. Personal devices should only be used if they meet university security requirements and have been approved through UHR and University Technology Services (UTS). Any damage, loss, or technical issues with university-owned equipment should be reported immediately through official support channels.
Supervisors should ensure that expectations for availability, communication, and job duties are clearly defined for employees working remotely during this period.
Staying Informed on Modified Operations
The university will continue to share updates related to modified operations through official Oakland University communication channels. Faculty, staff, and students are encouraged to monitor their email, the OU website, and official university social media accounts for the most current information about building access, class modality, and operational status.
Technology Support & Help Desk Services
University Technology Services is available to support faculty, staff, and students during modified operations through multiple service options:
- Main campus phone line: Call x2100 and select Option 1
- Direct phone: 248-370-4357 (HELP)
- Online chat: https://www.oakland.edu/techcenter/
- Email and remote support: https://support.oakland.edu/
- In-person support: 107 West Center (during posted hours)
These support options provide assistance for network access, hardware and software issues, account access, and other technology needs.
OU has recently experienced an increase in malicious 'Phishing' email campaigns. To prepare yourself to appropriately respond to both simulated and actual information security threats, we encourage faculty, staff, and student employees to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.
If you are unable to access your email account, please reset your password at the NetID Management website.
To submit a request or report an issue, visit the Self-Service Support Center at support.oakland.edu, or call the OU Technology Center at (248) 370-4357.
Maintenance window occurs every Wednesday between 12 am - 8 am
Click to view monthly UTS Maintenance Calendar.
No news or updates to report at this time.
Oakland University Key Performance indicators are designed to provide an overview of the university's performance on strategic objectives, key metrics, and annual goals. The information presented on this dashboard is essential for measuring Oakland University's success and monitoring our progress toward reaching the university goals.
- Go to https://oakland.edu/president/dashboard/
- Click the OU KPI DASHBOARD button
- Login with your NetID and password
If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.
Troubleshooting Tips
- If the page appears frozen, reset your NetID password here
- If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to OU VPN (GlobalProtect)
- Connect to GlobalProtect VPN (https://grizzvpn.oakland.edu) instructions here
- Go to https://oakland.edu/president/dashboard/
- Click the OU KPI DASHBOARD button
- Login with your NetID and password
If you cannot access the dashboard, reset your password here or see the instructions on how to reset your password here.
Troubleshooting Tips
- If the page appears frozen, reset your NetID password here
- If you receive an “server connection error” message, confirm that you are either on campus or if off campus, connected to the OU VPN (GlobalProtect)
If you are experiencing technical issues or difficulties accessing the Dashboard, you may need to contact the OU Technology Center. If you have any questions related to the content displayed on the KPI Dashboard, please contact [email protected].
Alert:
University Technology Services (UTS) has received reports of a malicious actor sending text messages to faculty and staff claiming to be President Pescovitz. The campus community should report as spam/block the number (if offered by your provider), or disregard these messages.
Training:
University Technology Services (UTS) will conduct phishing awareness campaigns involving all faculty and staff.
These campaigns will simulate email attacks by malicious senders. Unlike real-world attacks, however, messages will not pose a security risk to sensitive information.
In the event you interact with a UTS phishing awareness email – by clicking on a link, for example – you will be redirected to a secure site that provides feedback on how to better identify and avoid falling prey to malicious emails.
To prepare yourself to appropriately respond to both simulated and actual information security threats, we would like to encourage you to complete the 4-minute Email and Phishing Training module of OU's Security Awareness Training if you haven’t already done so. You can access it using your NetID username and password.
Also visit the Oakland University's Phish Tank. This page provides examples of phishing messages. https://kb.oakland.edu/uts/
A single security breach can provide cyber-criminals access to both personal and institutional data. Greater knowledge of emerging threats and secure online practices designed to circumvent them can significantly minimize risks for both individuals and the university as a whole.
The wide range of tools UTS provides throughout the year includes:
- Phishing and Social Engineering Awareness for faculty, staff, and students
- Security Awareness Training for faculty, staff, and student employees
- Security Baselines that document how to secure devices
- Remote Work Guidance on how to work securely when off-site
- Phishing Awareness with tips on how to spot phishing emails
For more information on cybersecurity and resources available to the campus community view the Information Security dropdown on the UTS Services webpage.
Suspicious Emails:
Every campus member can help protect the campus by being vigilant and alerting suspicious emails to UTS for further analysis. Tips and tricks on how to identify phishing emails along with instructions on how to report concerning emails are available at the UTS Phish Tank. This process ensure emails are properly identifying in our email platform (Google) which helps prevents others from receiving similar messages.
