Please feel free to email firstname.lastname@example.org to contact us or email email@example.com to open a ticket and get support (see Submiting a Ticket below).
We are located in Dodge Hall of Engineering, rooms DHE158 and DHE153. Walk-ins are welcome, come knock on our door anytime during hours of operation and we'll assist you. Our hours of operation are 8:00am - 5:00pm, with current extended hours 7:30am - 6:30pm for classroom support.
Full Time Staff
Terry Heinz, Computer Technologist
Eric Stevens, Computer Network Administrator
To submit a ticket to the CTO Help-desk e-mail to firstname.lastname@example.org. This will let us know that you would like a ticket created and we will add you into the queue. This will in turn send you a ticket allowing you to view its status. The tickets will be handled based on the order received and priority level. The priority level is set by the System Administrator based on a variety of factors one of which is number of individuals impacted by the ticket being completed. The tickets priority may be changed if a similar request by another party is submitted.
Important note: The educational needs of SECS students always comes first.
Viewing A Ticket
When a ticket is created an e-mail is sent to the individual. In the e-mail you receive there will be a link taking you to the login page of our Ticket Management System. To login, use your netID (your netID is the same as logging into your OU email). To view a ticket, you must be a customer in our Ticketing System. To become a customer simply email us at email@example.com with "New Customer" as the subject. To check your place in queue, reply to the tickets email that was sent to you with "status?" in the body of the email.