860 Data Management and Information Security

RATIONALE:  To provide guidelines with regard to the responsibility of every Oakland University (University) employee who accesses Data and information in electronic formats to provide for the security of that Data. The use of Mobile Computing Devices, electronic file exchanges, and the growing use of application service providers increase the vulnerability of University Electronic Data and information assets. As new technologies are developed and implemented, and as new laws covering Data security emerge, issues multiply around Data management and security.

POLICY:  Electronic Data are important University assets that must be protected by appropriate safeguards and managed with respect to Data stewardship. This policy defines the required Electronic Data management environment and classifications of Data, and assigns responsibility for ensuring Data and information privacy and security at each level of access and control.

SCOPE AND APPLICABILITY:  This policy applies to all University personnel with access to University Data.

DEFINITIONS:

Confidential Data:  Data that are specifically restricted from open disclosure to the public by law are classified as Confidential Data. Confidential Data require a high level of protection against unauthorized disclosure, modification, transmission, destruction, and use. Confidential Data include, but are not limited to: 

1. Student Data protected by the Family Educational Rights and Privacy Act (FERPA, OU AP&P #1130 Family Educational Rights and Privacy Act), including personal identification Data such as Social Security Number, student numbers such as Grizzly IDs, and other Data not classified as directory information under FERPA.;
   
   
2. Medical Data, such as Electronic Protected Health Information and Data protected by the Health Insurance Portability and Accountability Act (HIPAA);
   
   
3. Research (e.g., information related to a forthcoming or pending patent application, grant applications and proposals, information related to human subjects);
   
   
4. Information access security, such as login passwords, Personal Identification Numbers (PINS), logs with personally identifiable Data, digitized signatures, and encryption keys;
   
   
5. Primary account numbers, cardholder Data, credit card numbers, payment card information, banking information, employer or taxpayer identification number, demand deposit account number, savings account number, financial transaction device account number, account password, stock or other security certificate or account number (such as Data protected by the Payment Card Industry Data Security Standard);
   
   
6. Personnel file, including Social Security Numbers;
   
   
7. Library records (such as covered by the Michigan Library Privacy Act 455); and
   
   
8. Drivers license numbers, state personal identification card numbers, Social Security Numbers, employee identification numbers, government passport numbers, and other personal information that is protected from disclosure by state and federal identity theft laws and regulations including without limitation the Michigan Identity Theft Protection Act (MCL 445.61 et. seq.).

Data Classifications:  All Electronic Data covered by this policy are assigned one of three classifications:

1. Confidential
   
   
2. Operation Critical
   
   
3. Unrestricted

Data Custodian:  Persons or departments providing operational support for an information system and having responsibility for implementing the Data Maintenance and Control Method defined by the Data Steward.

Data Maintenance and Control Method:  The process defined and approved by the Data Steward to handle the following tasks:

1. Definition of access controls with assigned access, privilege enablement, and documented management approval, based on job functions and requirements.
   
   
2. Identification of valid Data sources
   
   
3. Acceptable methods for receiving Data from identified sources
   
   
4. Process for the verification of received Data
   
   
5. Rules, standards and guidelines for the entry of new Data, change of existing Data or deletion of Data
   
   
6. Rules, standards and guidelines for controlled access to Data
   
   
7. Process for Data integrity verification
   
   
8. Acceptable methods for distributing, releasing, sharing, storing or transferring Data
   
   
9. Acceptable Data locations
   
   
10. Providing for the security of Confidential Data and Operation Critical Data
11. Assuring sound methods for handling, processing, security and disaster recovery of Data
    
    
12. Assuring that data are gathered, processed, shared and stored in accordance with the University privacy statement posted on www.oakland.edu

Data Steward:  The persons responsible for University functions and who determine Data Maintenance and Control Methods are Data Stewards.

Electronic Data/Data: Distinct pieces of information, intentionally or unintentionally provided to the University in a variety of administrative, academic and business processes. This policy covers all Data stored on any electronic media, and within any computer systems defined as a University information technology resource under OU AP&P #890 Use of University Information Technology Resources. Within this document, Electronic Data and Data are used interchangeably. This definition does not include course materials and intellectual property.

Hosted Solutions:  Hosted Solutions include hosting by a third-party, outsourced, and application service provider software, services, or solutions. This includes cloud systems and storage. Hosted Solutions are technology solutions or systems where a third-party manages and distributes software-based services and systems, including Data manipulation or storage, appropriate to that software solution, to customers across a wide area network from a central Data center. These are usually web-based solutions where Data are sent to off-campus systems and accessed via the Internet.

Mobile Computing Devices:  Information technology resources (as defined in OU AP&P #890 Use of University Information Technology Resources) that may leave the general campus location. Samples of such devices include, but are not limited to, laptops, tablets, iPads, personal digital assistants (PDAs), cell phones, CD/DVD R/W disks, USB devices, flash drives, zip drives, etc.

Operation Critical Data:  Data determined to be critical and essential to the successful operation of the University as a whole, and whose loss or corruption would cause a severe detrimental impact to continued operations. Data receiving this classification require a high level of protection against accidental distribution, exposure or destruction, and must be covered by high quality disaster recovery and business continuity measures. Data in this category include Data stored on Enterprise Systems such as Banner and Data passed through networked communications systems. Such Data may be released or shared under defined, specific procedures for disclosure, such as departmental guidelines, documented procedures or policies.

University Provided Data Systems:  Information technology resources, as defined and described in OU AP&P #890, owned by the University and used for the storage, maintenance and processing of University Data.

Unrestricted Data:  Information that may be released or shared as needed. Examples are Data files for the schedule of classes or other publicly available Data such as a directory. 

PROCEDURES:

1.  Data Stewardship

Data Stewards are expected to create, communicate and enforce Data Maintenance and Control Methods. Data Stewards are also expected to have knowledge of functions in their areas and the data and information used in support of those functions. Vice Presidents are accountable for the ultimate data management and stewardship in their respective areas of responsibility, and are the default Data Stewards for all University Data. Recognized Data Stewards are listed in the Attached Approval Table.

2.  Data Maintenance and Control Method

3.  Data Custodianship

Data Custodians will use data in compliance with the established Data Maintenance and Control Method. Failure to process or handle Data in compliance with the established method for a system will be considered a violation of  OU AP&P #890 Use of University Information Technology Resources, and sanctions defined in that policy may apply.

4.  Data Usage

In all cases, Data provided to the University will be used in accordance with the Privacy Statement accessed from the University home page www.oakland.edu, and within the guidelines provided to those giving Data to the University (guidelines provided by the Data source).

Data will be released in accordance with University policies (such as OU AP&P #470 Release of Student Educational Records). Requests for information from external agencies (such as Freedom of Information Act requests, subpoenas, law enforcement agency requests, or any other request for Data from an external source) must be directed to the Office of Legal Affairs and processed in accordance with existing policies, particularly Authorized Use in OU AP&P #890 Use of University Information Technology Resources.

Standards for secure file transmissions, or Data exchanges, must be evaluated by University Technology Services when a system other than a University Provided Data System is selected or when a Hosted Solution is utilized. Specific contract language may be required. The Office of Legal Affairs must be consulted regarding such language.

Unencrypted authorization and Data transmission are not acceptable.

Data Used in the pursuit of teaching, learning, research and administration must be managed to preserve integrity and trust. This is the responsibility of all who use Data.

Communications of Confidential Data via end-user messaging technologies (i.e., email, instant messaging, chat or other communication methods) is prohibited.

5.  Storing data

Data cannot be stored on a system other than a University Provided Data System without the advance permission of the Data Steward and demonstrated legitimate need.

Data cannot be stored on a University-provided mobile computing device without the advance permission of the Data Steward and demonstrated legitimate need.

Data must be stored on devices and at locations approved by Data Stewards. If information technology resources (computers, printers and other items defined in OU AP&P #890 Use of University Information Technology Resources) are stored at an off-campus location, the location must be approved by Property Management prior to using such resources to store University Data.

New technology sometimes enables the storage of Data on fax machines, copiers, cell phones, point-of-sale devices and other electronic equipment. Data Stewards are responsible for discovery of stored Data and removal of the Data prior to release of the equipment.

Data should be stored in encrypted formats whenever possible. Confidential Data must be stored in encrypted formats. Encryption strategies should be reviewed with University Technology Services in advance to avoid accidental Data lockouts.

When approving Mobile Computing Device Usage, Data Stewards must verify that those using Mobile Computing Devices can provide information about what Data were stored on the device (such as a copy of the last backup) in the event the device is lost or stolen.

In all cases, Data storage must comply with University retention policies. Data Usage in a Hosted Solution system must have specific retention standards written in the service contract. The Office of Legal Affairs must be consulted regarding such language.

Provisions for the return of all University Data in the event of contract termination must be included in the contract, when Data are stored on a Hosted Solution. The Office of Legal Affairs must be consulted regarding such language. Current security standards (such as controlled access, personal firewalls, antivirus, fully updated and patched operating systems, etc.) will be evaluated when a system other than a University Provided Data System is selected and must be covered in contract language. The Office of Legal Affairs must be consulted regarding such language.

Data stored on Mobile Computing Devices must be protected by current security standard methods (such as controlled access, firewalls, antivirus, fully updated and patched operating systems, etc.).

University standard procedures for the protection and safeguarding of Confidential Data and Operation Critical Data must be applied equally and without exception to University Provided Data Systems, Mobile Computing Devices and systems other than University Provided Data Systems, such as Hosted Solutions.

6.  Systems and network data

Systems and network Data, generated through systems or network administration, logs or other system recording activities, cannot be used, or captured, gathered, analyzed or disseminated, without the advance permission of the Chief Information Officer, University Technology Services.

7.  Value of data

In all cases where Data are to be processed through a Hosted Solution, the following assessment must be done:

• The value of the Data must be determined in some tangible way.
  
  
• Signature approval from the Data Steward’s division vice president or appropriate party with the ability to authorize activity at the level of the value of the Data must be obtained.

8.  Sanctions

Failure to follow the guidelines contained in this document will be considered inappropriate use of a University information technology resource and therefore a violation of OU AP&P #890 Use of University Information Technology Resources. Sanctions will follow the steps identified in that policy.

9.  Data Security Breach Review Panel

A Data Security Breach Review Panel (Panel) comprised of the following members will be established:

Assistant Vice-President and Controller, Finance & Administration
Chief Information Officer University Technology Services
Chief of Police, Public Safety
Director of University Communications and Marketing
University Registrar
University Risk Manager

If unauthorized access to Confidential Data is discovered, a member of the Panel must be contacted, who will then convene the Panel. This contact with the Panel must be initiated as soon as possible after the breach in order to assist the University in meeting its legal obligations, and may be initiated by the Data Steward, by the user of the Data, by the owner of a missing or stolen laptop or storage device, or by anyone who has become aware of unauthorized Data access.

Examples of potential data security breaches that require notification include, but are not limited to:

The Panel will:

RELATED POLICIES AND FORMS:   

OU AP&P #212 Bankcard Information Security Requirements

OU AP&P #360 Property Management

OU AP&P #470 Release of Student Educational Records

OU AP&P #890 Use of University Information Technology Resources

OU AP&P #1130 Family Educational Rights and Privacy Act

OU AP&P #1050 Risk Management/Insurance Policies & Procedures 

Data Stewards Approval Table

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