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Student Account Information

Frequently Asked Questions for Student Account Information:


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Who do I contact regarding student account information?
The Office of Student Financial Services is located in 120 North Foundation Hall. If you would like to speak to a customer service representative about your account, please contact the Office of Student Financial Services at (248) 370-2550. Office hours are Monday through Friday 8 a.m. to 5 p.m. Our email address is finaid@oakland.edu.
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How do I change my name and /or address?

Oakland University students may submit their address changes online through the secure SAIL system using the Personal Information Link. The SAIL system allows convenient 24/7 online access from anywhere with an internet connection as well as keeping your information safe and secure through our password protected system. Online address changes through the secure SAIL system is the university’s preferred way for students to submit their address changes. 


Students wishing to change their address may also do so in-person at either the Registration Office, 100 O'Dowd Hall or Student Financial Services, 120 North Foundation Hall. Photo ID must be presented for any in-person transaction.

In order to process a name change, a driver’s license and either a marriage license, a Social Security card or a court order that reflects the new name are necessary. 
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When will I know the rates for the upcoming academic year?
The Oakland University Board of Trustees generally determines the rates for the upcoming school year in mid to late summer. The tuition rate chart is posted on the Student Business Services website, www.oakland.edu/sbs.  Select Costs, then Tuition Rates from the menu. The Oakland University Board of Trustees reserves the right to change any and all tuition rates when circumstances make such a change necessary.
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What if I change my mind about registration?
Students who find it necessary to drop all courses for which they are registered must file an official withdrawal form with the registration office or drop all of their classes via SAIL Web. See the drop / withdrawal page on the Office of the Registrar’s website for more information.
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When will I get a bill?
Billing cycle information and due dates can be found on the Student Business Services website at www.oakland.edu/sbs.

Oakland University (OU) notifies students of their bill through an electronic billing process known as eBill. In order to provide quick, convenient service and eliminate mailing delays, Student Business Services sends billing notifications electronically to each student’s OU e-mail address. Upon e-mail notification, students will be responsible for accessing their eBill account to view their account balance and confirm payment due dates. The university holds students accountable for the information sent via e-mail.

Therefore, students should check their OU e-mail account regularly ---- at least twice each week.

Students can access eBill at www.oakland.edu/ebill.  You will need your Grizzly ID number (Use uppercase "G") and six-digit SAIL PIN. If you need to have your six-digit SAIL PIN reset, please visit the Oakland University Grizzly ID/Reset PIN Web page.

Oakland University students are required to check their free Oakland University (OU) e-mail account weekly for official university information per the Board of Trustees policy. Information on bills, grades, registration and more is sent to the Oakland University e-mail account. Oakland’s University Technology Services Web site offers tips and information about activating, accessing, and forwarding your OU e-mail.
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How will my housing charges be billed?
Dorm room, apartment and meal charges are billed and due three weeks into the semester along with tuition.
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What if I do not receive a student bill?
Oakland University does not mail paper bills. You will receive an e-mail notifying you that your bill is ready to view and pay on eBill, Oakland University’s electronic billing presentment center. If you do not receive a student eBill notification you may review the status of your student account on eBill at oakland.edu/eBill at any time. 

Failure to receive a student bill is not accepted as a reason for missing a payment due date and you will be assessed a late payment penalty.
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How can I avoid billing problems?

The best way to avoid billing problems is to resolve all issues and questions before the first bill due date of the semester. The Office of Student Financial Services serves all currently enrolled students at Oakland University, approximately 19,000 students each fall and winter. Students who wait until the bill due date, the first day of registration, or the first week of classes to ask questions or get information will experience long waits at the office and busy telephone lines.

Tips to assist you in avoiding billing problems:

  • Know your Grizzly ID number and PIN.
  • Know how to access SAIL on the Web at MySail.oakland.edu to check on your registration records and financial aid information.
  • Make sure to read the Billing and Payment Information section of your student bill on eBill.
  • Make sure to read the Important Semester Dates online for each semester on the Oakland University web site and select the semester desired from the menu. Review the calendar showing the dates for the 100% refund period. This date is very important for students who are expecting to receive financial aid. Please review the financial aid website for eligibility/requirements.
  • Read your housing contract, including the section that discusses cancellation policy.
  • Keep your address and phone numbers updated at all times. To change your address and phone number, use the "Personal Information" link on the secure SAIL system.
  • Access eBill and establish any person that would need to pay your account as an authorized user.

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What will happen if I don’t pay my student bill until after the due date?
Payment in full of the total balance due will avoid assessment of a 1 ½% monthly late payment penalty. Student accounts must be paid in full by the established due dates in order for students to be eligible to register during the next registration period. Online transcripts, diplomas, or other statements of record will be withheld and students will be ineligible to enroll and/or continue to be enrolled in future semesters until the financial obligations have been fulfilled. If an account is not paid in full by the end of the semester, it will be referred to an outside collection agency that will report it to the Credit Bureau.

All registrations for a given semester are considered to be temporary and tentative, based on satisfactory academic progress and total satisfaction of all financial obligations to the university. Oakland University may reverse the future semester registration of any student if the student has a delinquent account balance from a prior semester.
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Can I pay my account over the phone?
No, we do not accept payment over the phone.
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How do I pay my bill?
All payments must be in U.S. currency.

Remittance should be made payable to “Oakland University” and identified with the student name and Grizzly ID number.

Payments returned by the bank are considered nonpayment and may result in cancellation of registration. A $25.00 charge will be assessed for returned items.

Payment options are as follows:

Online, through eBill at oakland.edu/eBill: You will need your Grizzly ID number and six-digit SAIL PIN. Payment methods include online checking or savings account (ACH), debit or credit card. The account will be credited immediately when paying by eBill. Electronic payment confirmations will be sent.

By mail, to Cashier’s Office, 120 North Foundation Hall, Oakland University, Rochester, MI 48309-4401: Please allow 5-6 days for mail delivery. All payments should include the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your cancelled check is proof of payment.

Payment drop-box, located outside of the Cashier’s Office, during non-business hours. All payments should include the student name and the last 4 digits of the Grizzly ID number to ensure correct and timely processing. Receipts will not be mailed; your cancelled check is proof of payment.

In person, at the Cashier’s Office, by cash, check, debit card or credit card: The student account will be credited immediately when paying in person. Be sure to bring your driver’s license, OU SpiritCard or other government issued picture identification.  Receipts will be mailed to the student if the payment is made by a third party who does not know the Grizzly ID at the time of payment. 

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I tried to make a payment using eBill and my credit card was denied. What do I do?
There are many different reasons a credit card can be denied. Please follow the instructions you received on the error message and contact your financial institution for more information.

NOTE: If your card is a debit card there may be a limit on the dollar amount per transaction. Contact your financial institution for further information.
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I tried to make a payment using eBill and received an error message. What do I need to do?
Please follow the instructions on the error message. If you are not sure what the error message means, call the Office of Student Financial Services, 120 North Foundation Hall, (248) 370-2550. Please make sure you have the following information available: Grizzly ID, the amount of the payment you attempted to make, the credit card number, expiration date, and the date you tried to make the payment. If possible, please make a screen print of the error message you received or write down the information contained in the error message.
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I made a payment on eBill and I do not see the payment posted to my student account. What should I do?
Please call or visit the Office of Student Financial Services, 120 North Foundation Hall, (248) 370-2550. Please make sure you have the following information available: Grizzly ID, the amount of the payment you tried to make, the credit card number, expiration date and the date you tried to make the payment.
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My credit card was charged twice. What should I do?
Please call or visit the Office of Student Financial Services, 120 North Foundation Hall, (248) 370-2550. Please make sure you have the following information available: Grizzly ID, the amount of the payment you made, the credit card number, expiration date and the date you made the payment.
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Does Oakland University offer a payment plan?
Students may enroll in an OU Payment Plan to spread their tuition and on-campus housing charges for the semester into several smaller payments. The OU Payment Plan allows you to select a plan option that best meets your needs. For more information, visit the Payment Plan web page at oakland.edu/paymentplan.
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When was my last payment received?
To verify the receipt of a payment, you may access the eBill system at oakland.edu/eBill.  Remember you will need your Grizzly ID and pin to access the system.
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There is a charge on my bill (housing checkout, lost ID card, Graham Health Center, etc.) that I do not understand. Who do I call?
The department that charged your account keeps all records of your transactions. Contact the department directly for detailed information about the charge.
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How do I get information without visiting the Office of Student Financial Services in person?
Most questions can be answered by accessing eBill at oakland.edu/eBill to review student account information regarding charges and payments. You may also access SAIL on the Web at MySail.oakland.edu to check on your registration records and financial aid information.

You may get other questions answered by accessing the Student Business Services website at oakland.edu/sbs.  

You may call (248) 370-2550, e-mail Financial Aid at finaid@oakland.edu, or e-mail Student Business Services at ebill@oakland.edu instead of visiting the office.
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Why hasn’t my financial aid been applied to my account to reduce my balance due?
Access SAIL at MySail.oakland.edu to see the status of your financial aid. If you think aid is missing, go to the Financial Aid menu to review your financial aid award and requirements. Contact the Office of Student Financial Services by visiting us at 120 North Foundation Hall, by calling us at (248) 370-2550, or by e-mailing the Financial Aid Office at finaid@oakland.edu.
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What do I do with my corporate sponsor voucher?
Oakland University accepts vouchers from most employers and other sponsors. Vouchers must be handed in by the bill due date to avoid late payment penalty. All vouchers must be submitted to the Office of Student Financial Services, 120 North Foundation Hall, Oakland University Rochester, MI 48309-4401. Credit for the voucher amount will be applied to the student account before the next bill due date. If the credit does not appear on the next bill, the student should contact The Office of Student Financial Services by calling (248) 370-2550 or e-mailing ebill@oakland.edu. The student will be held responsible for any costs that the corporate sponsor fails to pay. If there is a balance due, it should be paid in accordance with Oakland University’s Billing and Payment Information
For any other questions regarding vouchers, please call (248) 370-4928.


Additional Corporate Sponsor and other Third Party Billing information can be found at
oakland.edu/thirdpartybilling.
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I have a hold on my account. Who do I contact to remove the hold?
Visit the General Information page on the Registrar's web site for information on the various holds that can be placed on a student's account.
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When do I get my financial aid refund check?
Processing of credit balance refunds resulting from excess financial aid generally begins 10 days before the first day of the semester. Students who elect to receive their refund by direct deposit will generally receive their refund in 4-6 days from the date it is posted to their account. Students who elect to receive their refund by check will generally receive their refund in 7-10 days (due to mailing time). Refund checks are mailed to the current address on file.
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When do I get my refund for dropping a class?
Processing of credit balance refunds resulting from overpayments, dropped course, etc. generally begins after the last day to add/drop courses for the semester. Students who elect to receive their refund by direct deposit will generally receive their refund in 4-6 days from the date it is posted to their account. Students who elect to receive their refund by check will generally receive their refund in 7-10 days (due to mailing time). Refund checks are mailed to the current address on file.
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How do I sign up for direct deposit for my refund?
To elect to have your refund direct deposited, please visit the Direct Deposit web page.
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