University Technology Services
Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(map)

Technical Support and Services

Technical Support and Services

Mission

The Technical Support and Services (TSS) team will analyze, sustain, secure, and enhance the systems resources of Oakland University (OU). We strive to stay technically current in related fields and to adapt our understanding of new technologies. The team applies technical knowledge to the existing environment in order to find ways to move university systems forward in a highly functional, secure, and fiscally responsible manner. We endeavor to implement technology in ways which serve the greater university community while balancing fiscal constraints. The TSS team is responsible for operating systems, service architecture, and support of technology architecture and services. These services include the Linux and Windows hardware and software environments that provide access to storage, learning, printing, Ellucian Banner, and other systems. Services also include disaster recovery, calendaring, database management, directory services, and server consultation.

Services Provided

  • System and server architecture and administration
  • Operating system management: Linux and Windows
  • Communications systems, including mail systems: SMTP server for sending e-mail, IMAP server for reading e-mail, POP server for reading e-mail, and Webmail for Web access to e-mail
  • Identity management systems and services: LDAP directory server and CAS service for authentication and access routing on Linux servers
  • Windows Active Directory structure
  • Learning systems server support, including Moodle
  • Ellucian Banner university enterprise environment: database servers, Oracle database management, SAIL Web servers, and MySail Portal
  • Print systems and servers
  • University antivirus server
  • University file and storage servers with OakShare and Shares
  • University data disaster backup and recovery servers
  • Departmental Consultation — Microsoft Windows, Red Hat Enterprise Linux, and Ubuntu Linux servers

The Team

  • Mariusz Nowak — Director of Infrastructure Services
  • Lee Foltz
  • Tomas Hajek
  • Matthew Mangold
  • Travis Mercier
  • Jacob Pleiness
  • Eric Stevens
  • Zachary Wincek

Student Employees

  • Noah Giles
  • William Kent
  • Priyanka Ramesh
  • Johnathon Robertson
  • Matthew Schmidt

Published Guidelines and Procedures

TSS Process Improvement Meta-Process - This document describes the process we use for developing internal processes and recommendations.