Professional and Continuing Education

Pawley Hall, Room 440G
456 Pioneer Drive
Rochester, MI 48309-4482
(location map)
(248) 370-3177
oupace@oakland.edu

Policies and Procedures

Important PACE Forms

Registration Change Form

Grizzly ID Request Form

Request for Exception Form

Payment Policy and Financial Aid

Financial Aid Options

Non-credit courses, certification or certificates of achievement programs at Oakland University are not eligible for financial aid. A number of banks and lending institutions offer private loan funding to assist students with the cost of education. OU will certify a private loan from any private lender. Many private loan options are available and students can choose to apply for a private loan with any banking institution of their choice. Read more about federal and private loan options.

Faculty and Staff

Due to IRS regulations, PACE non credit certificates do not qualify for the employee tuition assistance benefit. Please check with your department/unit to see if professional development funding is available to cover the costs of your chosen PACE program or explore the private aid options listed above.

Billing and Payment Terms and Conditions

Payments can be made electronically through the DestinyOne registration by students or Authorized Users. Payments can also be mailed to:

Cashier’s Office
Oakland University
North Foundation Hall, Room 120
318 Meadow Brook Road
Rochester, MI 48309-4401

Students who do not drop their course by the end of the first week of class are responsible for payment of all tuition and other charges, along with any installment plan charges, late payment charges, and all costs and attorney's fees incurred by the University to collect or attempt to collect unpaid tuition and/or other charges. The University will first apply all payments received to the oldest outstanding balances, if applicable, then to the current semester charges.

Approved Vouchers & Purchase Orders

If your company is paying on your behalf, please complete the Third Party Billing Authorization form.

Consequences of Late Payment

You may pay your student account balance online through DestinyOne Registration System. You will need your NetID and Password or your DestinyOne account username and password. The account will be credited immediately. Please remember that Student Accounts past due holds will be removed 5-10 minutes after paying the amount due. Partial payments will be reflected in the hold amount within 24 hours. See the complete list of holds that may be placed on a student’s account and contact information.

Collections

Students are responsible for payment of all tuition and other charges assessed to their student account. The University will first apply all payments received to the oldest outstanding balances, if applicable, then to the current semester charges.

If a student account balance becomes past due, the University may among other things:

  • Assess late payment charges as established by the University in its sole and exclusive discretion;
  • Refuse to allow the student to register for any future courses or semesters, receive other University services and/or receive a certificate;
  • Refuse to release official transcripts of grades to the student and/or any other person or entity;
  • Exercise any and all legal rights it may have to collect an unpaid student account balance, including without limitation referring the unpaid student account balance to an outside collection agency, reporting the unpaid student account balance to a credit bureau, offsetting the amount due against any future state tax refunds due the student and/or filing an appropriate legal action against the student.

If a student account has been referred to a collection agency, the student will receive notification from one of the collection agencies listed below. All future contact regarding the account should be made directly to the collection agency.

General Revenue Corp
(800) 234-1472
Make payments and check your balance at www.generalrevenue.com.

Williams and Fudge
(800) 849-9791
Make payments and check your balance at www.wfpayaccounts.com.

State of Michigan
(800) 950-6227

What are the consequences for defaulting on a student account?

  • Credit report damage
  • No mortgage loans
  • May be unable to rent an apartment
  • Garnishment of state tax refunds
  • May have difficulty obtaining car loans
Student Code of Conduct
The Oakland University (“OU”) Student Code of Conduct (“SCC”) is designed to protect and foster the institution’s role and mission by providing students with an exemplary academic experience, encouraging social responsibility and civility within our campus community and protecting the well-being of the OU community. Please visit the website for more information about the Student Code of Conduct.
Definition of Continuing Education Unit (CEU)
The CEU is a nationally recognized means of recording noncredit study. CEUs are accepted by many employers and agencies as evidence of serious commitment to career advancement and the maintenance of professional competence. One CEU is awarded for 10 hours of class time. Full attendance is a minimal requirement for a CEU to be issued.
Eligibility Disclaimer Statement
Students who register for continuing education (CE) courses and/or programs are not considered part of an undergraduate or graduate degree program at Oakland University. Registration for a CE course does not constitute a formal application for, or matriculation into, an undergraduate or graduate degree program and therefore does not qualify for participation in programs and/or services reserved for matriculated students in degree-granting programs, including but not limited to, Oakland University supported financial aid or on-campus housing.

Oakland University does not allow students earning CEUs to later convert them to academic credit. Students registering in noncredit sections should evaluate whether they wish to earn CEUs or academic credit prior to registration. A retroactive change from CEUs to academic credit, or vice-versa, is prohibited.
Late Registration

Program (duration of more than 5 days)
PACE is responsible for establishing the late registration policy and implementing the policy on behalf of the CE units. Late registration is discouraged, but may be requested by the PACE program or course director.

The form to use for late registration is called Change Request Form and requires a manual addition to the course through PACE. This form, found under the policies and procedures button on the PACE homepage, may be used immediately after the course registration is closed and during the next 5 business days. The form must be complete and signed by the participant requesting the addition and signed by the program director.

Short Courses, Workshops, Camps and Conferences (duration of 4 days or less)
Late registration is not accepted after the first day of the offering, but exceptions may be granted by contacting the director.

The form to use for late registration is called Change Request Form which requires a manual addition to the course through PACE. The form must be complete and signed by the participant requesting the addition and signed by the program director.

Withdrawal, Refund, and Incomplete Grade

Student participants may self-withdraw through the online registration system and receive a refund according to the refund policy noted below. Students may not self-withdraw from on demand courses.

Withdrawal after the course registration start date must be accomplished by request using the PACE Registration Change Request Form found under the Policies and Procedures button on the home page.

Credit card refunds are typically processed in 10 business days and will be applied to the card used for the original transaction.

Students who do not drop their course by the end of the first week of class are responsible for payment of all tuition and other charges, along with any installment plan charges, late payment charges, and all costs and attorney's fees incurred by the University to collect or attempt to collect unpaid tuition and/or other charges. The University will first apply all payments received to the oldest outstanding balances, if applicable, then to the current semester charges.


Refund Policy
To be eligible for a 100% refund for courses that meet either in person, online or distance learning for more than one week students may self-drop online as follows:

  • Any time before the course start date
  • Up to 7 days after the course start date
  • No refunds for tuition, books, or materials will occur after that time

To be eligible for a 100% refund for short courses, workshops, camps, conferences that meet either in person, online or distance learning for one week or less, students may self-drop online as follows:

  • Any time before the course start date
  • No refunds for tuition, books, or materials will occur after that time
  • Eligible SCECH and Professional CEUs are non refundable

On-Demand Course Refund Policy

Students are eligible got a 100% refund:

  • If a drop is requested within the first 7 days after registering and without accessing the course content.
  • If more than 7 days have passed from the date of registration, participants are not eligible for a refund.

Participants must complete and submit the PACE Registration Change Request form linked here to drop the course.

Students may request a refund exception by using the Request for Exception Form. This is used in rare circumstances by death in the family, job loss, or severe illness that requires that person to miss class.

Request for Incomplete Grade

A PACE student who wishes to receive an Incomplete (I) grade in a course must first discuss with their instructor before requesting a form for submission. The Incomplete (I) grade is offered as a temporary measure for extenuating circumstances beyond the control of the student. The student, course instructor, and program director (if applicable) must sign the requested form. Work must be completed within six months after the end date of the course.

The student must initiate the request for an incomplete grade before the end of the academic term by requesting an Incomplete Grade Form from their course instructor or Program Director (if applicable)

Incomplete grades may be given only in the following circumstances:

  • The student's work to date is passing;
  • Students have completed at least 70 percent of the total coursework requirements;
  • An illness or other extenuating circumstance (such as death of immediate family member) legitimately prevents completion of required work by the due date;
  • Required work may reasonably be completed in an agreed-upon time frame (up to 6 months after the end date of the course) and does not require the student to re-take any portion of the course;
  • The incomplete is not given as a substitute for a failing grade;
  • The incomplete is not based solely on a student's failure to complete work or as a means of raising his or her grade by doing additional work after the grade report time;
  • Students are not allowed to “re-take” or sit in the course the following semester as a condition of the incomplete. If the circumstances are such that the student is meeting the requirements of the course at the time of the “I” grade, then only the remainder of the course content is required to be completed.
  • The instructor and student discuss the terms for the Incomplete
    in writing before the end of the term.
How to Resolve a Complaint

Students may encounter problem situations during their course of study at Oakland University that may require review by appropriate administrative or academic personnel. This is a description of the problem-resolution  by the university. The procedure provides a fact-finding system for resolving problems between students and faculty or staff members when a review of the issue is not available through other established university procedures.In some cases (e.g. discrimination and harassment), the university has specific procedures which must be followed.

Each student, faculty member, administrator and staff member has an obligation to resolve problems fairly through discussion between the aggrieved student(s)and the specific university person immediately involved with the problem.

PACE Academic Complaint
Each academic department has its own internal procedure for resolving complaints about classroom situations. A copy of the relevant grievance procedure may be obtained from the involved academic department or school. The student must first contact the department or school and follow the respective grievance procedure within that department. Depending on the department, the chair, Director or designee may hear the facts of the case or refer it to an internal committee. If the problem is not resolved at this step, the student may contact the dean of the college or school to continue the problem resolution process.For cases involving grade disputes and classroom procedures but not involving discrimination, harassment or illegal behavior, the process stops at the dean/director level.
PACE Non-Academic Complaint
If the problem is not academically related, the student must first contact the program director or coordinator and follow the respective grievance procedure within that program or be referred to the responsible unit. If the problem is not resolved at this step, the student may then contact the Director of Professional and Continuing Education to seek final resolution. For nonacademic complaints, appeals stop at the director of Professional and Continuing Education.

Complaint Process:
  1. Student/Participant must email detailed description of complaint along with corresponding documentation to oupace@oakland.edu.
  2. PACE Director will contact the complainant with a resolution or to formalize a meeting as part of the complaint exploration process.
Additional Information

Emergency Alerts
View information on the OUPD website about emergency situations and alerts. Sign up to receive emergency alerts from Oakland University.

Winter Weather Closure Policy
View general closure information from the OU Police Department. Please contact your program director to confirm any closures at off-site and alternate locations outside of campus. Additionally, you can view the complete University Closing Policy.

OU Libraries
Oakland University Continuing Education (PACE) students and faculty are entitled to a complimentary guest card through the OU library. Read more information about guest cards.

Campus Recreation for PACE Participants
PACE participants are eligible to purchase current membership options through the Recreation Center at a continuing student rate discount. Rates: $30/month or $100 for 4 months of Rec Center access. Memberships can be purchased at the Rec Center front desk.

Transcript Requests
Please email trnscrpt@oakland.edu for transcript requests. Continuing education transcripts typically take up to 10 business days to process and may take longer based on your last date of attendance/graduation date. 
Workforce Development

Oakland University welcomes Michigan Works and other displaced workers. We understand the struggles you are facing, and that's why we offer a variety of resources focused on:

Follow the steps below to take full advantage of the programs and services offered at Oakland University.

  1. Register with Michigan Works: Go online to Michigan Works to begin the registration process.
  2. Explore Opportunities: Review the academic, student service and financial aid resources listed on this site.
  3. Get Help: Take advantage of free or low-cost personal and career counseling (through the Adult Career Counseling Center) offered right here on campus.
  4. Meet with an Adviser: Contact an academic adviser from the program you wish to pursue (undergraduate or graduate). An adviser can help you complete documents regarding your program plan and financial costs.
Disability Support

Step 1
Student meets with a representative of the OU Office of Disability Support Services (DSS) and provides the following documentation of a disability request for accommodations. A definitive diagnosis of a disability must be identified in the documentation. Details regarding the required documentation for each disability can be found at the DSS website.

Note: If a student does not have documentation and requires testing, the testing process could take a minimum of six to eight weeks to complete.

Step 2
Students who do not meet with DSS before classes begin should meet with DSS, with their documentation, as soon as possible, ideally a minimum of six weeks before services are required. It is the student's responsibility to register with DSS and request accommodations!

Step 3
DSS staff will review the student's supporting documentation to determine sufficiency and eligibility for accommodations. If additional testing is required, temporary accommodations may be granted while documentation is completed.

Step 4
The DSS Office will retain a copy of all records and meeting notes.

Step 5
DSS staff will complete and sign the Faculty Notification Letter. The student will be asked to sign the letter indicating agreement with suggested accommodations and understanding of his or her responsibility. It is the student’s responsibility to a provide copy of the notification letter to the PACE Director who in turn will share with the Program Director.

Prior to the start of each new PACE term, students must obtain a new, updated Faculty Notification Letter from DSS and give a copy of this letter to the PACE Director who will in turn provide it to the Program Director. The Faculty Notification Letter will not be part of the academic record of the student and will be shared only on a need-to-know basis.

Step 6
The PACE Director will review the letter to determine appropriateness of all requests based on and discuss concerns with the student, Program Director and DSS as appropriate.

Step 7
The PACE Director, in collaboration with the Program Directors and PACE faculty, will coordinate the provision of accommodations.