e-Learning and Instructional Support

Kresge Library, Room 430
100 Library Drive
Rochester, MI 48309-4479
(location map)
Office: (248) 370-4566
Help: (248) 805-1625

e-LIS Help Desk:
Monday - Friday 8 a.m. - 8 p.m.
Saturday 10 a.m. - noon

Submit an online help ticket 24 hours per day

hand holding an Oakland University pencil over a piece of paper

Proctoring Guide

A proctor is a person who monitors an exam to make sure that students don't cheat. In most traditional classes, where exams are administered in a physical classroom, the proctor is your instuctor.

In some cases, you may need to take an exam outside of the normally proctored, classroom environment.
For instance:

  • You are a student enrolled in an online course, and there is no option to have your test proctored on-campus.
  • You are a student enrolled in an online course, and although there is an option to have the test proctored on campus by your instructor, you live too far away for this to be practical.
  • You have special needs, such as a physical disability, that may require you to take your exam outside of the classroom.

In cases like these, you will need to get your test proctored by someone other than your instructor. This proctor must meet certain qualifications and must be approved by your instructor.

There are a few options for getting an exam proctored, depending on what your instructor selects. Your instructor may use ProctorU, an online proctoring service. You may also be able to work with your instructor to find a proctor near where you live, such as at a library or local institution. More information on both options can be found below.

Helpful Links:
ProctorU Introduction for Students (video)
ProctorU Introduction for Faculty (video)
ProctorU Instructions for Faculty 
Online Proctoring with Zoom

Using ProctorU

ProctorU is an online proctoring service which some Oakland University faculty use to proctor their tests. The ProctorU service works like this:

  1. The instructor confirms with their Department Chair and/or Dean’s Office to request ProctorU use.
  2. If approved, the instructor adds the ProctorU activity to their Moodle course then schedules their exam (see instructions below).
  3. The student completes the exam during the instructor established timeframe. 
  4. The student takes the exam as an automated proctor monitors them. 
  5. Once the exam is complete, ProctorU notes any suspicious behavior and the instructor an incident report for review.

Instructors - Getting Started

Faculty will need to work with their department Chair, Associate Dean, and/or Dean to get approval to use ProctorU. For those faculty who are approved, please complete the steps below.

  1. Clearly indicate to students (usually done in your syllabus) which tests are proctored. Also, include some verbiage in your syllabus describing the ProctorU service (suggested verbiage is available below).
  2. Create a ProctorU Account*
  3. Setup the Moodle/ProctorU integration
  4. Visit the Test Taker Resource Center, view the "How it works" video and System requirements
  5. Test your equipment (requires logging into your account). If you are experiencing issues, there is help available through ProctorU. You will not have access to take the exams if you do not have an account in ProctorU or your system and computer are not set up properly.  

*It can take 24-48 for instructor and student ProctorU accounts to be approved by ProctorU. Please plan accordingly to allow enough time for scheduling your exam, and for your students to create their accounts.

I'm an instructor and would like to use ProctorU. How do I describe the service in my syllabus? ProctorU recommends this verbiage:

ProctorU is an online proctoring service that allows you to take your exam from the comfort of your home. ProctorU's Automated service is available 24/7 and does not require scheduling. You will need a ProctorU account and the ProctorU extension installed for the program to work properly. Creating a ProctorU account is easy, but must be done at least 48 hours before your exam begins. Simply follow the ProctorU tool within your learning management system to start the process. Please make sure that you are using the current version of your browser and have downloaded the ProctorU extension available at http://bit.ly/proctoruchrome for Google Chrome users or https://www.proctoru.com/firefox for Firefox users.  

ProctorU recommends you check your computer equipment prior to your proctoring session to ensure you meet the technical requirements. You can do so via the “test your equipment” icon within your ProctorU account. 

When you are ready to take your exam, navigate to the exam page in the LMS and click start. The ProctorU system will inject the password when the ProctorU extension is present. Visit the test taker resource center to learn more!

Students - Getting Started

  1. Create a ProctorU Account*
  2. Visit the Test Taker Resource Center, view the "How it works" video and System requirements
  3. Install the Chrome/Firefox extension
  4. Test your equipment through account homepage  

*It can take 24-48 for instructor and student ProctorU accounts to be approved by ProctorU. Please plan accordingly to allow enough time for scheduling your exam.

Please see the link provided for additional help and information.

What are the technical requirements (for students)

  • Webcam with 640x480 video pixel resolution
  • Headphones or working speakers connected to the computer
  • Microphone connected to the computer (a webcam with a microphone usually works best)
  • Reliable high speed Internet connection
Using Zoom

e-LIS can provide guidance on scenarios where instructors can use Zoom to proctor online tests and exams instead of using ProctorU. Review the Online Proctoring With Zoom help document.

Using a Local Proctor

Your instructor may approve you to use a local proctor to take a proctored exam, such as at a library or local institution.

For Instructors:

  1. Clearly indicate to students (usually done in your syllabus) which tests are proctored.
  2. Approve or deny proctors when students submit them to you (via the student/proctor agreement form).
  3. Email the proctor a copy of the test with any special instructions. If the test is online, let the proctor know how the test can be accessed.

For Proctors:

  1. Work with the student to complete the student/proctor agreement form, and be sure to give the student supporting paperwork.
  2. Work with the instructor to obtain a copy of the test.
  3. Administer the test following the guidelines laid out in the student/proctor agreement form, and by the instructor.
  4. Return the test to the instructor (if it's on paper) and report any malfeasance.

For Students

  1. Find out from your instructor which tests require proctoring and are approved for using a local proctor.
  2. Fill out the student/proctor agreement form and return it to your instructor at least 2-3 weeks before the exam date.
  3. Go to your proctor on the day/time of the exam.

How do I know if I'll need a proctor?
The course syllabus should tell you which tests require proctoring. If you have any questions about whether you will need to find a proctor for a specific course or test, please contact the instructor.

Which proctors does Oakland University consider acceptable?

  • Live, online proctoring service such as ProctorU. This service can be used for both online and in-person courses.
  • A professional testing center
  • College or University instructors
  • Educational service officers on military installations
  • School teachers, administrators, counselors or librarians
  • Public librarians
  • American school officials at overseas facilities
  • A work supervisor, only if you are not within reasonable distance of any preferred proctors listed above

Friends, relatives, co-workers or business associates are NOT acceptable as proctors.

What do I do once I've found a proctor?
Fill out the student/proctor agreement form. You'll need the proctor to sign off on this form as well, and provide you with some supporting documentation that provides evidence of their legitimacy. Once you have completed the form and signed it yourself, send it to the instructor for approval. Again, do this at least 2-3 weeks before your test.

Who approves the proctor I've selected?
Once you submit the proctor agreement form, your instructor will review it and then either approve or deny the proctor. If the instructor denies the proctor, you will either have to find another proctor or address the instructor's concerns about the proctor you originally requested.

What happens on the day I need to take the test?
Go to the location of your proctor. If your test is on paper, the proctor will supply you with a paper copy of the test (supplied to the proctor by your instructor). If the test is online, your proctor will have you use their computer. The proctor will monitor you as you take the test, and, if required, send the completed test back to your instructor.

Who do I contact with questions about this process? 
If you have questions about which proctoring service you can use, contact your instructor for clarification. If you have technical questions about the proctoring process, reach out to e-LIS via their Support Portal .