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e-Learning and Instructional Support

Kresge Library, Room 430
100 Library Drive
Rochester, MI 48309-4479
(location map)
Office: (248) 370-4566
Help: (248) 805-1625

Walk-In Help:
Monday - Friday 8 a.m. - 5 p.m.

e-LIS Help Desk:
Monday - Friday 8 a.m. - 8 p.m.
Saturday 10 a.m. - noon

Submit an online help ticket 24 hours per day

e-Learning and Instructional Support

Kresge Library, Room 430
100 Library Drive
Rochester, MI 48309-4479
(location map)
Office: (248) 370-4566
Help: (248) 805-1625

Walk-In Help:
Monday - Friday 8 a.m. - 5 p.m.

e-LIS Help Desk:
Monday - Friday 8 a.m. - 8 p.m.
Saturday 10 a.m. - noon

Submit an online help ticket 24 hours per day

hand holding an Oakland University pencil over a piece of paper

Proctoring Guide

For students

  1. Find out from your teacher which tests require proctoring.
  2. Fill out the student/proctor agreement form and return it to your teacher at least 2-3 weeks before the exam date.
  3. Go to your proctor on the day/time of the exam.

For faculty

  1. Clearly identify which tests will require proctoring in your syllabus.
  2. Approve or deny proctors when students submit them to you (via the student/proctor agreement form).
  3. Send the proctor a copy of the test with any special instructions (via email or postal mail). If the test is online, let the proctor know how the test can be accessed.

For proctors

  1. Work with the student to complete the student/proctor agreement form, and be sure to give the student supporting paperwork.
  2. Work with the teacher to obtain a copy of the test.
  3. Administer the test following the guidelines laid out in the student/proctor agreement form, and by the teacher.
  4. Return the test to the teacher (if it's on paper) and report any malfeasance.
Proctoring FAQ

A proctor is a person who monitors an exam to make sure that students don't cheat. In most traditional classes, where exams are administered in a physical classroom, the proctor is your teacher.

In some cases, you may need to take an exam outside of the normally proctored, classroom environment. For instance:

  • You are a student enrolled in an online course, and there is no option to have your test proctored on-campus.
  • You are a student enrolled in an online course, and although there is an option to have the test proctored on campus by your teacher, you live too far away for this to be practical.
  • You have special needs, such as a physical disability, that may require you to take your exam outside of the classroom.

In cases like these, you will need to get your test proctored by someone other than your teacher. This proctor must meet certain qualifications and must be approved by your teacher.

How do I know if I'll need a proctor?
The course syllabus should tell you which tests require proctoring. If you have any questions about whether you will need to find a proctor for a specific course or test, please contact the teacher.

Note that if you need to use a proctor, you should find your proctor and submit the paperwork (described below) at least 2-3 weeks before the actual exam. This will give the teacher time to approve your proctor and send the proctor a copy of your test.

Which proctors does Oakland University consider acceptable?

  • Live, online proctoring service such as ProctorU. This service can be used for both online and in-person courses.
  • A professional testing center
  • College or University instructors
  • Educational service officers on military installations
  • School teachers, administrators, counselors or librarians
  • Public librarians
  • American school officials at overseas facilities
  • A work supervisor, only if you are not within reasonable distance of any preferred proctors listed above

Friends, relatives, co-workers or business associates are NOT acceptable as proctors.

What do I do once I've found a proctor?
Fill out the student/proctor agreement form. You'll need the proctor to sign off on this form as well, and provide you with some supporting documentation that provides evidence of their legitimacy. Once you have completed the form and signed it yourself, send it to the teacher for approval. Again, do this at least 2-3 weeks before your test.

Who approves the proctor I've selected?
Once you submit the proctor agreement form, your teacher will review it and then either approve or deny the proctor. If the teacher denies the proctor, you will either have to find another proctor or address the teacher's concerns about the proctor you originally requested.

What happens on the day I need to take the test?
Go to the location of your proctor. If your test is on paper, the proctor will supply you with a paper copy of the test (supplied to the proctor by your teacher). If the test is online, your proctor will have you use their computer. The proctor will monitor you as you take the test, and, if required, send the completed test back to your teacher via email or postal mail.

Who do I contact with questions about this process?
If you have questions about the proctoring process, please contact the e-Learning office by submitting a help ticket .
Using ProctorU at Oakland University

ProctorU is an online proctoring service which many Oakland University faculty use to proctor their tests. The ProctorU service works like this:

  1. The teacher logs into Proctor U's website and schedules an exam.
  2. The student logs into ProctorU's website, selects a date and time to take their exam, and pays for the proctoring service using a credit card.
  3. On the date/time of the exam, the student logs into the ProctorU website again and clicks on a link to start the exam. A live proctor appears on the student's computer screen, and walks the student through the rest of the setup process.
  4. The student takes the exam as the proctor monitors him/her over the student's webcam.
  5. Once the exam is complete, the Proctor notes any suspicious behavior and contacts the teacher if necessary.

Because the student is charged for the Proctoring event, faculty who use ProctorU typically only Proctor one or two tests a term (usually final and/or midterm).

Instructors - Getting Started

  • Visit http://go.proctorU.com and create a new INSTRUCTOR account, selecting Oakland University as your institution.
  • After creating an account, you can login using the username and password you selected.
  • Once you are logged in you can create (schedule) exams for proctoring. For training on how to do this, see https://vimeo.com/125096404 (using password ProckMark15).
  • After the exam is over, the proctor(s) who monitored your students will contact you if they noted any suspicious behavior.
  • Make sure that you clearly indicate to students (probably in your syllabus) which tests are proctored. Also, include some verbiage in your syllabus describing the ProctorU service (suggested verbiage is available below).

I'm an instructor and would like to use ProctorU. How do I describe the service in my syllabus? ProctorU recommends this verbiage:
ProctorU is a live online proctoring service that allows you to take your exam from the comfort of your home. ProctorU is available 24/7, however you will need to schedule your proctoring session at least 72 hours in advance to avoid any on demand scheduling fees. To get started, please visit the ProctorU Resource Center.

ProctorU also provides free technical support to ensure you have the best testing situation possible. That is available at https://support.proctoru.com/hc/en-us. Choose the Instructor link and the you can ask a ProctorU representative any questions you may have about the proctoring process and the required set up.


Students - Getting Started

  1. Visit http://go.proctorU.com and create a new TEST TAKER account, selecting Oakland University as your institution.
  2. After creating an account, you can login at using the username and password you selected.
  3. Once you are logged in you can view exams scheduled for Oakland University. You can find your exam and then schedule a time to take it (you should do this at least 72 hours in advance of the actual test, to avoid last minute charges). When you do, you will be charged for the order. See https://vimeo.com/107066503 for instructions.
  4. On the day/time you selected, you will log back into ProctorU and click a link to take the test. When you do, you will be connected to a live proctor, who will appear on your screen. Have a photo ID on hand to show the proctor. The proctor will then walk you through the rest of the setup process and  then watch you as you take your test.
  5. If you have any questions you can contact a ProctorU representative at https://support.proctoru.com/hc/en-us, just click the Test-Taker button and submit your question.

How much does a single proctored exam typically cost?
The cost depends on how long the exam is (generally speaking, from $15 for a one hour exam to $40 for a two hour exam). Note that additional charges will be incurred if the student schedules their exam slot less than 72 hours before an exam.

What are the technical requirements (for students)

  • Webcam with 640x480 video pixel resolution
  • Headphones or working speakers connected to the computer
  • Microphone connected to the computer (a webcam with a microphone usually works best)
  • Reliable high speed Internet connection
  • Web browser with Adobe Flash Player installed
  • Authority to allow remote access to your computer and screen by a ProctorU proctor