Classroom Support and Instructional Technical Services

116 Varner Hall
371 Varner Drive
Rochester, MI 48309-4485
(location map)
M, F: 7am – 5pm | Tu, Th: 7am – 7pm | Wed: 7am – 5:30pm | Sa: By appt. only




General Purpose Classrooms (GPC):

  • Scheduled by the Office of the Registrar
  • Support multiple users in several disciplines utilizing a variety of teaching styles
  • Funded and maintained by centralized service departments

GPC Centralized Service Operations

  • Registrar – space steward and room scheduling
  • Classroom Support Instructional Technical Services – Classroom Support Service Center, audiovisual and classroom technology systems design and installation, equipment distribution, and maintenance duties
  • Capital Planning and Design learning space construction and renovation
  • Campus Facilities and Operations – maintenance of structural, electrical, and mechanical aspects of room; as well as custodial duties
  • University Technology Services network infrastructure design, installation, and maintenance duties
Classroom Resources – What you will find in every GPC space
The following resources can be found in every General Purpose Classroom: chalkboard or whiteboard, a video projection system and display screen, a DVD or Blu-ray player, a classroom computer, an electronic flat panel display with annotation capabilities, a table-top document camera, and a user friendly electronic control system. Each classroom is equipped to allow wireless internet access (Grizznet). Classroom capture hardware and software (Panopto) is available upon request.  Additional information on each classroom's capabilities can be found in the Classroom Inspector.

Non-General Purpose Classrooms, Computer Labs and Instructional Spaces
Non-General Purpose Classrooms, computer labs and various other instructional spaces are managed and maintained by various departments and units. All inquiries to their use must be made to the department stewards.  There is no general listing of these spaces.

Have additional classroom questions? Contact us.
How do I obtain access to my classroom?
A General Purpose Classroom (Z4) key opens the door to all General Purpose Classrooms (except for Hillcrest Hall).  Access to Hillcrest Hall's General Purpose Classrooms is via swipe card access using your GrizzCard.  To obtain a Z4 key or setup swipe card access, please contact Classroom Support.  Access to non-General Purpose Classrooms is controlled by individual space stewards, Classroom Support is unable to unlock any non-General Purpose Classrooms.  Z4 keys are checked-out for the duration of your tenure with Oakland University (please have your GrizzCard at time of checkout). If you are unable to return your key at the time of completion of your service with us, there will be a $5.00 charge in order to replace the missing key.

To prevent equipment theft, please lock your classroom after each session.

How may I schedule training?
We offer group training on how to operate the equipment in General Purpose Classrooms at the start of each semester, or you may schedule an individual training session.  For information on either, please contact Classroom Support.

How do I report an equipment outage?
To report an outage, please call (248) 370-2461. Be sure to provide a clear, concise summary and a detailed description of the problem. Classroom Support responds immediately to classroom failures reported by phone during our support hours.  For all other issues, please submit a ticket by sending an email to

How do I contact someone for help?
Classroom Support is staffed Monday – Thursday (7 am – 8 pm), Friday (7 am – 6 pm) and Saturday (8 am – 4 pm).  Simply give us a call at (248) 370-2461 and we'll be happy to assist you however we can. The Classroom Support telephone number may be found on a sticker on the chalk/white board at the head of each classroom, on the desktop wallpaper of each computer, or the help button on touchscreen based room controls. For non-urgent needs, we may also be reached via email at

How do I login to a classroom computer?
All users of Oakland University classrooms are required to login using an OU ADMNET account and password in order to use the computers located in the classrooms. Classroom Support is not responsible for providing login credentials for any users of university computer resources.  Once your NET ID account is created, your ADMNET account will be automatically created. Please visit to set and sync your accounts and passwords. (Issues resetting your password? Contact the OU Help Desk at 248-370-4357). Access to university computing resources is governed by policy #890.

How do I connect my laptop to the classroom system?
Each classroom has a connection for your laptop–if you have a VGA or HDMI output, then you can connect your computer to the classroom system and display your computer's output to your audience. Many modern laptops require different video adapters, we can help you determine which is the right one. Classroom Support has a limited quantity of common adapters that be loaned out on a short term basis while you aquire the proper one for your laptop.

I need to use a software package that is not installed in my classroom, what can I do?
Please see this page for information regarding Software Installation Requests.

The Auto-Play menu does not appear when I insert my USB flash disk–how do I access my files?
For security reasons, all General Purpose Classroom computers have Auto-Play disabled. To access your files, insert your flash disk in an available USB port–the system will mount your disk after a brief moment, then you may access it from the Start Menu menu "Computer" option, or by clicking the Explorer Folder icon in the Task Bar.


Classroom Controls

Classroom Control System Videos


Extron Control System Videos

 Extron Overview

Extron Control System

Overview Video

 How To Video Tutorials:

Extron aux video

Aux Video

Extron Doc Cam

Document Camera

Extron DVD


 Extron Laptop


 Extron Mic


 Extron Computer


Crestron Control System Videos

 Crestron OverviewCrestron Control

System Overview

 How To Video Tutorials:

crestron doc camDocument Cameracrestron dvd DVDcrestron computerComputer
crestron laptop LaptopCrestron MicrophoneMicrophone 

 Extron Overview Tutorial


Extron Auxiliary Video Tutorial




Extron Classroom Computer Tutorial


Extron Document Camera Tutorial


Extron Laptop Tutorial



Extron DVD/VHS Tutorial



Extron Microphone Tutorial


 Crestron Overview Tutorial


Crestron Classroom Computer Tutorial


Crestron Document Camera Tutorial


Crestron Laptop Tutorial



Crestron DVD/VHS Tutorial



Crestron Microphone Tutorial



All General Purpose Classrooms on Oakland University's main campus have Microsoft Windows 10 installed as their operating system. The following licensed instructional software packages are also included:
  • Microsoft Office 2019 Enterprise
  • Minitab 19
  • Handwriting Annotation Software, Microsoft OneNote (as of Fall 2019 Starboard Software is no longer available)
  • Symantec Endpoint Protection
  • Panopto upon request
  • iClicker Cloud
  • PowerDVD (Blu-Ray playback) upon request

In addition to the above titles, the following freeware utilities and instructional software packages are also available:

  • 7-Zip
  • Adobe Flash Player browser plugins*
  • Foxit Reader (PDF viewer, comparable to Adobe Reader)
  • Google Chrome
  • Java 7 from Oracle*
  • Mozilla Firefox ESR
  • Notepad++
  • PuTTY
  • Skype
  • SPSS**
  • VLC Media Player
  • WebEx Player
  • WinSCP

*Please note that browser plugins may not work in all browsers.

**SPSS is available via a browser bookmark in Firefox or Chrome.

***Note that students in the class may request software or IT accommodations through the Disability Support Services Office, and if so, faculty members may be asked to create an Equally Effective Alternative Access Plan for the software for the student.

If you will require the installation of a software package that is not listed here in order to teach your course, please file a software installation request.

Remote Desktop

Although CSITS provides a software package to perform most academic research, there are sometimes programs or data sets that you would like to access elsewhere. You may use Windows' built-in Remote Desktop client to achieve this by following these simple steps:

NOTE: All CSITS General Purpose Classrooms are on the ADMNET domain; if your user account is not an ADMNET user account, you will need to provide the additional information discussed in step number six below.

Connecting via Remote Desktop
To connect to your office computer via Remote Desktop watch the following brief video and/or follow these steps:

  1. First click on Start
  2. Next type mstsc into the search bar and press enter
  3. Once the remote desktop connection wizard loads type the name of the remote computer into the field
  4. only the local computer name is needed, not the full computer name
  5. Now press the connect button
  6. Select use another account
  7. Enter admnet\ your user name, then enter your password
  8. Press the OK button
  9. You are now connected to the remote computer and can run any remote application
  10. once you are done with the remote session click the x in the top bar
  11. All remote applications will remain running

The Remote Desktop client will authenticate the connection and take you to your user
profile on the remote computer, provided that remote desktop connections have been enabled for the
user on the system you are attempting to reach (see Preparing for Remote Desktop, below.)

Preparing for Remote Desktop
To prepare your office computer for Remote Desktop sessions, watch the following brief video and/or follow these steps:

  1. Click 'Start' (or Windows Button)
  2. In the 'Search or Run' textarea, type: sysdm.cpl
  3. Press 'Enter' to open the System Properties control panel
  4. Click the 'Remote' tab
  5. In the 'Remote Desktop' area, select 'Allow connections only from computer running Remote Desktop with Network Level Authentication (more secure)'
  6. Click the 'Select Users...' button
  7. If your user account is not already listed in the Remote Desktop Users list, click the 'Add...' button
  8. Type your username (you may also force a domain by prefixing your username; for example: SBA\username)
  9. Click the 'Check Names' button
  10. If your username appears underlined in the 'Enter the object names to select' textarea, the system recognizes it as a valid account and you may proceed to the next step; if this is not the case, contact your department's Distributed Technology Support person or the OU Help Desk at x4357 to find out how to resolve the issue.
  11. Click 'Okay' on the 'Select Users or Groups' dialog box
  12. Click 'Okay' on the 'Remote Desktop Users' dialog box
  13. Click the 'Computer Name' tab of the System Properties control panel
  14. Note the 'Full computer name'; you will need this to connect to this computer
  15. Click 'Okay' on the System Properties control panel
  16. Open a browser to '' and note your IP address; you will need this to connect to this computer if you cannot reach it by name

Now your computer is ready for a Remote Desktop session and you are prepared with your machine's name and IP address, which you will use in step number four of Remote Desktop Sessions, above.