University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)

Vision and Strategic Plan

Information Technology Vision and Strategic Directions

Our Vision

University Technology Services is committed to deliver innovative, reliable, secure, trusted, and cost effective solutions. We provide expert counsel and opportunities for partnership to inspire education, encourage research, and enhance outreach in support of student, faculty, and staff success.

Our Mission

University Technology Services will achieve the Vision by:
  • Supporting Oakland University values, goals, strategic initiatives, policies, and procedures, and demonstrating a strong awareness of the community.
  • Creating and maintaining partnerships and seeking input from advisory groups through an inclusive Governance structure. 
  • Planning and providing state-of-the-art, high-performance networks, systems, and applications that are constantly evolving to next-generation solutions.
  • Providing a reliable "always on" environment by planning and carefully managing changes.
  • Providing expertise in the development, requirements evaluation, selection, adoption, and use of information technology resources, systems, architectures, and standards.  
  • Building and maintaining technical architectures and environments that emphasize innovation, mobility, agility, technical currency, accessibility, best practices, scalability, and adequate capacity.
  • Maintaining a trustworthy environment by emphasizing security, recovery, availability, reliability, and risk management.
  • Seeking efficiency and sound financial stewardship through consolidation, right-sourcing, and life-cycle planning.
  • Maintaining a technically skilled, trustworthy, client-focused, communicative, enthusiastic, flexible, and diverse information technology organization and culture that provides professional fulfillment, professional development, and growth for its employees and opportunities for student employees.

Our Values

University Technology Services demonstrates the following core values:
  • Student Success
  • Scholarly Success
  • Community Engagement
  • Diversity in all perspectives and endeavors
  • Technology excellence

Strategic Directions 

Our Strategic Plan for Information Technology at Oakland University is posted and available for comment. Please send comments to the CIO, Theresa Rowe, at

Annual Goals

Our projects align with the Oakland University strategic planning process, Board of Trustees approved projects, and the Strategic Plan for Information Technology at Oakland University.  Our story is one of adding value to the Oakland University information technology environment. 
Our goals are available for review:
2017-2018 Goals
Also, UTS staff members are committed to ongoing technical skill development and professional development in order to best serve the university community.  

Annual Report

The University Technology Services Annual Report is posted for your review:

Annual Report.

Change Drivers

Several factors are changing how we work and how we approach information technology. Our planning and work effort for information technology must consider change drivers:

  • Mobility: Students, faculty, staff, devices, software, and data are all in motion, in different orbits, using services and providing connections that add value in a mobile moment.
  • Relationships:  Students, faculty, staff, alumni, and constituents expects technology solutions that support relationships and communications.
  • Device proliferation: A high volume of devices and sensors are presented in the Internet of Things, joining standard computers, cell phones, and any device that is handy in requiring a network connection.
  • High density wireless networks: High-density enterprise, administrative, and business quality wireless networks are required as the first-choice network.  Wired networks for client access are second-choice.
  • Scalability is an important driver affecting many areas of planning, including storage capacity for big data and video.
  • Support for research: Supporting the mission to increase the university’s research profile.
  • Software proliferation: Increasing software variety leading to an explosion of software purchases in a variety of flavors, including on-premise install, subscription-based service, and apps.  License choices vary, including open source and subscription models.   
  • Software Defined Data Center is changing the landscape of traditional installed servers.
  • Cloud computing: Choosing storage, computing, and applications in the cloud when it makes functional, financial, and security sense.
  • Legacy systems:  Removing aging systems is becoming increasingly difficult; we find that we are adding and overlaying functions without clear exit pathways.
  • Greater skill diversity: The solution variety translates to skill variety.  Older technical skills and new technical skills are needed to maintain a complex environment.  Contract and vendor management with a strong understanding of the underlying technology is needed.
  • Increasing mandates: Government and regulatory agency compliance, particularly for tracking student success and data security initiatives, are significant drivers.  Security in all technology areas is critical.
  • Analytics: To respond to increasing pressure to demonstrate results, in education and all endeavors, we need to understand our environments through data analysis. We need to use university data to inform our decisions and to forecast our future.

Message from the Chief Information Officer

How can information technology resources be best implemented and utilized at our university?  We would like to hear from you; please email Theresa Rowe at Theresa Rowe, Chief Information Officer, University Technology Services.

August 2017