University Technology Services

Dodge Hall
118 Library Drive
Rochester, MI 48309-4401
(location map)
uts@oakland.edu

Computing & Storage Services

Computing & Storage Services

Backups
Please review Options and Comparisons carefully to determine an appropriate backup location and strategy.  Also, please review the guidelines for backups posted on the Policies and Guidelines.  Each individual is responsible for the backup and recovery strategy for the information technology resources used, including data and software on desktops, laptops, and other devices.  Note that:

  • University Technology Services (UTS) does not make backup copies of any e-mail, calendar, or anything stored in G Suite.
  • UTS does not backup individual desktops, laptops, or telephones.
  • UTS backs up the systems and servers managed in facilities under UTS operation and control.  To verify that systems or data in UTS are backed up to the needs and expectations for your area or department, contact UTS at uts@oakland.edu.
OakShare
OakShare is a centralized storage system that allows for easy sharing of research and is a general-purpose file repository for students, faculty, and staff.  The system requires a NetID account in order to log into the service. Please use the Firefox browser for the best experience. OakShare allows for transmissions of "links" to files, so you can provide access to files without using e-mail attachments.

Websites
Communications and Marketing maintains the official university website.  Official campus websites are created in the campus content management system.  UTS has two services that allow you to create individual websites — OakShare and Google Sites.  For those that want to create a website with tools on their computer, OakShare is recommended.  For those that want to create a website with online tools, Google Sites is recommended.

Instructions
Log into OakShareHTML
Documentation for OakShareHTML
Create a Public Website in OakShareHTML
Connect to OakShare via WebDAVHTML
G Suite SitesHTML
Set up a Website in G Suite SitesHTML

Windows Shares
UTS offers centralized shared storage for faculty and departmental staff at shares.oakland.edu.  The storage requires an ADMNET account to access Windows shares.  Consult your Distributed Technology Support (DTS) support staff member for access.  Contact UTS at  uts@oakland.edu to inquire about your Windows share quota and usage.

Quotas
A quota is the default maximum amount of storage space available for your NetID account.  Quotas place restrictions on the amount of storage space that one can use.  Quotas are implemented to allow fair sharing of information technology resources among many persons and reduce the possibility that one person will use a large portion of a resource to the detriment of others sharing that resource.  Each service has its quota, which is separate from other quotas.  The table below describes the quotas associated with each service.
 
ServiceQuotaDetails
OakShare200 MBAdditional space is available by application through a form (www.oakland.edu/uts/forms, under letter O OakShare).  We encourage faculty to request additional space as needed and we make every effort to provide additional space.
Windows SharesQuota restrictions vary depending on department needs.For any inquiries about your department's storage quota or file reporting, contact UTS at uts@oakland.edu and provide share name and share owner.
G Suite MailUnlimitedThe storage is unlimited with a 25 MB maximum sending size and a 50 MB maximum receiving size.
G Suite Calendar
UnlimitedThe number of events is unlimited.
G Suite DriveUnlimitedThe unlimited storage is shared across G Suite Mail, Drive, and Photos.
G Suite SitesUnlimitedThe storage is unlimited, only invited users can write to the site, and it allows neither Adobe Flash nor Adobe Shockwave.
GitLabQuota restrictions vary depending on department needs.Restrictions are put on the number of projects and groups that a user can create.  Requests to increase the limit for a specific user can be made by contacting UTS at uts@oakland.edu.
Server Software
If your operation is planning to purchase software that would run on a centralized server, please contact UTS as early as possible in your planning process.  UTS provides academic and administrative offices with computing and file storage space on centralized, managed servers.  Please review the posted  software support information .

Server Support Levels
The Technical Support and Services (TSS) team wants to help you to support your servers.  Before purchasing a departmental server, review the System Administration Responsibilities university policy and the  UTS Policies and Guidelines.  The TSS team is available for consultation about the purchase of a new server or use of existing enterprise servers.  There are three possible levels of support:
  • Departmental Support
    • The department controls and administrates the server while a staff member from UTS acts as a consultant to describe proper security measures, settings, and patching.  The department handles the server backups, restores, reboots, installations, and patches.  The server is completely the responsibility of the department.
  • Facilitated Support
    • The department and UTS share and divide responsibilities of reboots, backups, installations, patches, and security.  It is a hybrid of both the "Departmental Support" and the "Managed Support" levels, as determined by service-level agreement (SLA).
  • Managed Support
    • UTS is responsible for the server, which must be located in the UTS datacenters.  UTS is responsible for handling software, security, managed backups, disaster planning, and restorations.  The department is responsible for understanding the departmental software, understanding the licensing, and maintaining technical currency.  If UTS can not provide a centralized funding source, then the department needs to provide funding for necessary upgrades, tape media, etc.  This allows UTS to provide physical security, back-up procedures, fire-suppression systems, and battery-power systems to protect the server.  Administrative access to the server is limited to secure network connections.
For additional information or support on any of the above topics, contact UTS at  uts@oakland.edu.
 
November 2018