I'm interested in adding intrusion, panic and/or hold up alarms to my area. What do I need to do?
To begin the process, send an email with the subject line "New Alarm Request" to firstname.lastname@example.org
. Include the following information in the body of the email:
- Your name
- Your department name
- Office number/location
- Your phone number
- Best time to call (if other than business hours)
- Describe the general area you would like to alarm
OU Police IT will contact you to set up a time to discuss your alarm needs.
How do I add an authorized user to my alarm system?
Primary and Secondary Alarm System Administrators (ASA) can add, delete and modify authorized users using a special online form. If you are a Primary or Secondary ASA and do not have access to the ASA online form, please email email@example.com
If you are not an ASA and need access to an alarmed area, please contact the Primary or Secondary ASA for that specific area directly.
I received an email stating that the PIN I chose is not available. Why is my PIN not available?
To enhance security, OU Police no longer allows multiple people to use the same PIN even if they are associated with different alarm systems on campus. We will make every effort to use your preferred PIN, but may ask you to make a new selection if your PIN is already used on campus. OU Police IT can also help you choose an available PIN.
I work in an area with an alarm system, but I don't know how to use it. What should I do?
Send an email to firstname.lastname@example.org
to request training on your alarm system. OU Police IT will contact you to set up a time to conduct a short training session.
What is an Alarm System Administrator (ASA)?
Each intrusion alarm system must have at least one Alarm System Administrator (ASA). ASA's are the only individuals authorized to make changes to the alarm system(s) for which they are assigned. ASA's must be faculty or staff members and cannot be students.
ASA's are an integral part of maintaining the integrity of the OU intrusion alarm system. They are responsible for:
- Notifying OU Police IT of new users authorized to access an alarmed area.
- Notifying OU Police IT when user access should be revoked. This includes revoking access when someone retires, leaves the university, transfers to another department, etc.
- Notifying OU Police IT when a user code needs to be changed.
- Notifying OU Police IT of any system problems.
- Appointing a minimum of two after hours emergency contacts for the alarmed area. ASA's may serve as after-hours contacts, but are not required to.
- Assisting with training users of the alarm system.
If you have any questions about ASA responsibilities, please contact OU Police IT at (248) 370-3407 or by email at email@example.com
There is a problem with my alarm system. What do I do?
If you are experiencing trouble with your alarm system, please report it to your primary or secondary Alarm System Administrator (ASA).
If you are an ASA and would like to report trouble with your alarm system, contact OU Police IT at (248) 370-3407 or by email at firstname.lastname@example.org