The CRD staff will maintain normal operating hours. See the CRD website for more information. Staff should be in place at the University receiving dock to accept packages from those carriers that follow a standard delivery schedule (UPS, FedEx). In the event of a random freight arrival while staff is out completing on-campus deliveries, CRD staff will be contacted via electronic communication.
- CRD will make deliveries to the address shown on the package or to the main office of the department.
- Deliveries are made weekdays consistent with the University business calendar. A signature is required at the time of delivery. This will preferably be captured electronically on a hand-held device.
- The University community may schedule a time to pick up packages at the Receiving Dock by contacting the CRD directly.
- The Purchasing Department must be notified of any special delivery concerns or instructions, or if the package(s) requires special handling (such as size).
- If the package is too large (3’ x 3’ x 6’ or larger, see below) the package will be refused. Subsequently, the CRD will assist the ordering department in arranging for delivery by a local firm. The ordering department will be responsible for any expenses.
- Upon request, the CRD may provide temporary storage of newly-received goods, not to exceed 72 hours.
- The recipient department must verify that the packages delivered are correct, with the proper quantity and not damaged. The department must sign for the packages acknowledging delivery. The CRD is not liable for any packages once the department has signed for them.
Unacceptable Incoming Goods
The following items will not be accepted by the CRD. The department must be contacted to make delivery arrangements:
- Unidentifiable packages without a specific name or address or Purchase Order number
- Cash on Delivery (C.O.D.) items
- Personal items
- Damaged items
- Items weighing over 500 pounds
- Items 3’ x 3’ x 6’ or larger
- Food deliveries
- Highly contagious materials
- Radioactive materials
- Hazardous materials
- Gas cylinders (direct to departments)
- Live animals
- Fertilizer or grass seed (direct to Grounds Maintenance or to Golf Courses)
Deliveries by External Carriers for the following departments/organizations are made directly to those areas and are not accepted through CRD:
- Central Heating Plant
- Building and Grounds Maintenance
- Food Service
- Kresge Library
- Residence Halls
- Student Apartments
Post-Receipt Exceptions or Special Processing:
1. Wrong Material
If the wrong material was received or is damaged, the recipient department must notify the vendor immediately, as well as the Purchasing Department if a University purchase order is involved. If the merchandise is being returned via a Call Tag, the department must notify the CRD for pick up.
2. Damaged Goods
The vendor should be notified immediately of any goods that are received in a damaged condition. Package and contents (including all inner packaging material) must be preserved in its original state until instructions for return or replacement are verified. Many carriers require an inspection report within 10 days of delivery.
3. Unknown (Undeliverable) Addressee
If the only distinctive portion of a delivery address is a person’s name (i.e., department or building address not specified) and that person cannot be identified, the CRD will return the package to the sender. Goods with a business purpose for part-time faculty or for graduate assistants need the department name included in the delivery address.
4. Packages Requiring Refrigeration
Upon receipt, the CRD will place goods identified as requiring refrigeration in a standard refrigerator until delivery to the ordering department/individual.
Tracking Delivery of Packages
In the event of delayed delivery, the CRD can determine where a package is in the carrier’s delivery system using a Tracking Number supplied by the ordering department. If there is no Tracking Number and the CRD does not show receipt of the item, the ordering department should contact the vendor and request a tracer.
Incorrectly delivered item: If it is determined that a package was delivered to the incorrect department, notify the CRD and the staff will pick up the package and re-process.
Outgoing Shipment of Packages
Packages to be shipped must be taken to the Mail Services Department. If the package is a return and requires a Call Tag, the return should be processed through the Central Receiving Department. In either event, the parcel will be inspected to ensure it is properly packaged, labeled and meets all applicable standards.