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Online Student Resources

Oakland University offers a growing number of 100% and partially online courses and programs. The online classroom is an active learning environment where you'll have direct communication with your instructor, immediate and constant contact with your classmates, and greater flexibility to fit coursework into your schedule. 

GENERAL
INFORMATION
MOODLE
COMPLAINT
POLICY

Online Courses Meetings

Each online course is uniquely designed. Some require regular synchronous meetings while others don't have any set time requirements and can be worked on asynchronously, whenever you like. Check the Detailed Schedule of Classes for specific course information or contact the professor if you have a question about meeting times.

Admission

Students desiring to enroll in an online course must first be admitted to the university through the office of Undergraduate Admissions or Graduate Admissions. 

Library Services

Kresge Library offers Distance Education Services, which include activating your library card, remote access to databases, document delivery, getting help over live chat, mailing services and interlibrary loan, and online instruction about the library.

Bookstore

Textbooks and course-related materials can be purchased through the Campus Bookstore, Barnes & Noble at Oakland University. These items may be purchased via their website, Barnes & Noble website, using a credit card. Orders can be shipped via UPS or held for in-store pick up. 

Financial Aid

Financial Aid questions may be answered by calling (248) 370-2550. Information is also posted on the Financial Aid site.



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Online courses at Oakland are delivered using the learning management system, Moodle. Each course is uniquely designed by instructors who may include some of the following components in their 100% or partially online courses: syllabus, course material or content, assignments, quizzes and self-tests, glossary, hyperlinks to websites and student web pages, discussion boards, mail, and student progress tracking.

Sample Course
In order to help familiarize you with what an online class is like, we have created a demo Moodle course called Basic Astronomy. This course simulates the first three weeks of a web based course. To visit the demo course, follow these instructions.
  • Open the Moodle Login page: https://moodle.oakland.edu
  • Log in with username guest1 and password guest1 for the Moodle demo. Make sure that you type both the username and password in lowercase.
  • Once logged in, click on Demo Course.
When navigating through the course, pay special attention to the types of assignments. While every online course is different, this course will give you an idea of the quality and amount of work expected from you.
If you need additional information or have trouble logging on, please use the Moodle Support Request Form

Troubleshooting
The e-Learning and Instructional Support staff has help available at any time using an online form or by phone weekdays 8 am to 8 pm and 8 am to 1 pm on Saturdays.


Technical Requirements

Your computer will be your primary tool in accomplishing class work and communicating with your teacher and fellow students in an online course using Moodle.
  • The device you intend to use to complete your course work must have a reliable connection to the Internet and be able to browse web pages via a contemporary web browser (we recommend Firefox).
  • You must be able to read and reply to e-mail.
  • Some classes may have special technical requirements such as video or sound.  You should have a computer that meets these requirements. These requirements should be listed in the course syllabus. If you have any questions about specific course requirements please contact your instructor.
Technology is not perfect and students should have a back-up plan for attending their online courses in case of technology failure.  It is recommended that you have a secondary location for internet access if you primary internet connection goes down.  It is also recommended that you have access to a secondary computer in case your personal computer crashes.




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Online Student Complaint Procedure

Out-of-state online students attending Oakland University courses or degree programs should attempt to resolve any issues or complaints directly with Oakland University. The process for filing a complaint can be found in the Student Code of Conduct. Please try to follow all possible avenues within Oakland University to resolve a complaint before going outside of the university.

If an issue cannot be resolved internally, you may file a complaint with your home state by referring to the following list of state agencies. You may also contact our accrediting agency, North Central Association of Colleges and Schools, Higher Learning Commission

Alabama

Alabama Commission on Higher Education

http://www.ache.alabama.gov/

 

Alaska

Alaska Commission on Postsecondary Education

http://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection

 

Arizona

Arizona State Board for Private Postsecondary Education

https://ppse.az.gov/complaint


Arkansas

Arkansas Department of Higher Education

http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf

California

California Bureau for Private Postsecondary Education

http://www.bppe.ca.gov/enforcement/complaint.shtml

 

Colorado

Colorado Department of Higher Education

http://highered.colorado.gov/Academics/Complaints/default.html

 

Connecticut

Connecticut Office of Higher Education

http://www.ctohe.org/StudentComplaints.shtml

 

Delaware

Delaware Department of Education

www.doe.k12.de.us

 

District of Columbia

District of Columbia Education Licensure Commission

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

 

Florida

Florida Commission for Independent Education

http://www.fldoe.org/policy/commission-for-independent-edu/file-a-complaint.stml

 

Georgia

Georgia Nonpublic Postsecondary Education Commission

http://gnpec.org/consumer-resources/

 

Hawaii

Hawaii Postsecondary Education Authorization Program

http://cca.hawaii.gov/hpeap/forms/student-forms/

 

Idaho

Idaho State Board of Education

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

 

Illinois

Illinois Board of Higher Education

http://www.ibhe.org/consumerInfo/complaint.htm

 

Indiana

Indiana Commission for Higher Education

http://www.in.gov/che/2744.htm

 

Iowa

Iowa College Student Aid Commission

https://www.iowacollegeaid.gov/content/constituent-request-review

 

Kansas

Kansas Board of Regents

http://www.kansasregents.org/resources/PDF/2771-KBORcomplaintprocedureandform(updated).pdf

 

Kentucky

Kentucky Council on Postsecondary Education

http://cpe.ky.gov/forstudents/consumercomplaints/

 

Louisiana

Louisiana Attorney General

https://www.ag.state.la.us/Article.aspx?articleID=36&catID=0

 

Maine

Maine Department of Higher Education

http://www.maine.gov/doe/specialed/support/dispute/

 

Maryland

Maryland Higher Education Commission

http://www.mhec.state.md.us/career/pcs/gripe.asp

 

Massachusetts

Massachusetts Department of Higher Education

http://www.mass.edu/forstudents/complaints/complaintprocess.asp

 

Minnesota

Minnesota Office of Higher Education

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

 

Mississippi

Mississippi Commission on College Accreditation

http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

 

Missouri

Missouri Department of Higher Education

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

 

Montana

Montana University System

http://mus.edu/MUS-Statement-of-Complaint-Process.asp

 

Nebraska

Nebraska’s Coordinating Commission for Postsecondary Education

http://nebraskalegislature.gov/laws/statutes.php?statute=85-2418

 

Nevada

Nevada Commission on Postsecondary Education

http://www.cpe.state.nv.us/CPE%20Applications.htm

 

New Hampshire

New Hampshire Department of Education-HEC

http://www.education.nh.gov/highered/compliance-allegation.htm

 

New Jersey

New Jersey Secretary of Higher Education

http://www.state.nj.us/highereducation/


For complaints please contact:

Rochelle Hendricks, Secretary of Higher Education

State of New Jersey Higher Education

P.O. Box 542

Trenton, NJ 08625-0542

Phone: 609-292-4310

 

New Mexico

New Mexico Higher Education Department

http://www.hed.state.nm.us/students/hed-student-complaint-form.aspx

 

New York

Office of College and University Evaluation

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

 

North Carolina

University of North Carolina Board of Governors

 

If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the individual may file a complaint with the following office: 

Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration.

910 Raleigh Rd, Chapel Hill, NC 27514

(919) 962-4558

studentcomplaint@northcarolina.edu

 

North Dakota

North Dakota University System

http://www.ndus.edu/system/state-authorization/

 

Ohio

Ohio Board of Regents

https://www.ohiohighered.org/board

 

Oklahoma

Oklahoma State Regents for Higher Education

http://www.okhighered.org/current-college-students/complaints.shtml

 

Oregon

Oregon Office of Degree Authorization

 

Complaints may be emailed to:

Juan Baez-Arevalo

Director of Private Postsecondary Education

Higher Education Coordinating Commission

Email: juan.baez-arevalo@state.or.us

 

Pennsylvania

Pennsylvania Department of Education

http://www.education.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

 

Puerto Rico

Puerto Rico Council on Education

http://www.ce.pr.gov/

 

Rhode Island

Rhode Island Board of Governors for Higher Education

http://www.ribghe.org/8a1031912.pdf

 

South Carolina

South Carolina Commission on Higher Education

http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf

 

South Dakota

South Dakota Board of Regents

http://www.sdbor.edu/services/academics/SDSARA/documents/ComplaintForm-SD-SARA.pdf

 

Tennessee

Tennessee Higher Education Commission

http://tn.gov/thec/Divisions/LRA/PostsecondaryAuth/ComplaintForm.pdf

 

Texas

Texas Higher Education Coordinating Board

http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

 

Texas Workforce Commission

http://www.twc.state.tx.us/svcs/propschools/career-schools-colleges-students.html

 

Utah

Utah Division of Consumer Protection

http://consumerprotection.utah.gov/complaints/manual.html

 

Vermont

Vermont State Board of Education

http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf

 

Virginia

Virginia State Council of Higher Education

http://www.schev.edu/forms/StudentComplaintInformation.pdf

 

Washington

Washington Student Achievement Council

http://www.wsac.wa.gov/protecting-education-consumers

 

West Virginia

West Virginia Higher Education Policy Commission

http://www.wvhepc.com/wp-content/uploads/2014/10/Student-Complaint-Process-revised.pdf

 

Wisconsin

Wisconsin Educational Approval Board

http://eab.state.wi.us/resources/complaint.asp

 

Wyoming

Wyoming Department of Education

http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf

 

 



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