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Everyday we make a gazillion choices about how we respond to someone, who will get our attention and who won’t, and what we will do in the next minute or thirty minutes. Often these choices are made unconsciously or out of habit. The trick to bring these choices to our conscious mind is to create space between the request (or stimulus) and our response.  

What happens in this space?  We REFLECT before acting.
This means we don't respond immediately to that email.  We don't say the first thing that comes to our mind. We don't answer immediately every question,  request or text. 

Self-regulation builds upon self-awareness. With awareness you can identify and work with emotional “triggers” and other emotionally difficult situations. 
 Kelly McGonigal: How to make stress your friend | Video on    TED talk: Make Stress Your Friend. Change your perception of stress. (14 min)


TED talk: Your Body Language Shapes Who you Are


 It's called SiBerian North RailRoad. It's from Google's Search Inside Yourself program.
STOP and read the email twice before sending it. Take a moment to BREATHE before firing off that retort to a colleague. NOTICE what you are thinking and feeling. REFLECT on what the best RESPONSE is then do it.

Between stimulus and response there is a space. In that space is our power to choose our response. 
In our response lies our growth and our freedom.
~ Victor Frankl