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University Housing

Hamlin Hall, Room 448
550 Meadow Brook Road
Rochester, MI 48309-4452
(location map)
(248) 370-3570
housing@oakland.edu

University Housing

Hamlin Hall, Room 448
550 Meadow Brook Road
Rochester, MI 48309-4452
(location map)
(248) 370-3570
housing@oakland.edu

two people seated at computers while another person stands between them looking at the screens

Technology Support

As a resident student, you have access to individual technology support, including a special technology helpdesk and computer services, directly in the residence halls.
University Housing Network
Network Info
Wireless connectivity to OU’s network is provided in all of the residence halls and student apartments. In addition, students have wired network ports available for use in their rooms or apartments which are the fastest and most reliable connections on campus.  To encourage use of these ports, Ethernet cables can be obtained by students at the University Housing Technology Help Desk free of charge. Fitzgerald Hall does not offer Ethernet ports at this time. If you are having problems connecting to the WiFi please contact the University Housing Network Help Desk at (248) 370-2534 or wireless@oakland.edu.

All of our wireless access points are 802.11ac capable and support both the 2.4Ghz and 5Ghz frequencies. However, due to the technological limitations of 2.4Ghz wireless networks it is highly recommended that students connect with an 802.11ac adapter for their wireless devices in order to take advantage of the performance benefits of the 5Ghz wireless technology.  OU cannot guarantee reliable and consistent service on the 2.4Ghz WiFi network.

Oakland University provides the internal network with a next-generation firewall, but personal anti-virus software is not provided to students. University Housing highly recommends that you install and maintain security software on your computer. If you need recommendations for this type of program, technicians at the University Housing Technology Help Desk will be able to provide you with suggestions for both free and paid-for options. Students should also keep their operating systems up-to-date with the latest patches and hardware drivers.

Register your computer

Any device that connects to OU’s network must be registered with our Bradford registration system using a valid OU NetID.  There are no limits to the number of devices you can register but students are responsible for any network activity that occurs on these devices, regardless of who is using them. Your device registration is not permanent and will need to be renewed approximately 120 days from the day it is first registered on campus.

You can register your computer and other network devices at the following link from an on-campus network connection:

https://resnetreg.oakland.edu

  1. Connect your computer to either the wireless or wired network in your residence
  2. Open an Internet browser (Internet Explorer or Firefox) 
  3. You should be automatically redirected to the Registration page. If you are not, you may have to manually enter the address: https://resnetreg.oakland.edu/registration/. Note that your browser may view this page as “unsafe”; it is not, and you should bypass any warnings. 
  4. Select “Log In to ResNet”
  5. Enter your NetID username in the password section (the username is the same as your email name, without the @oakland.edu) at the bottom of the page, read the user agreement information, and check the box stating that you agree to OU’s user policy
  6. Click download and run the Registration Agent
  7. If you meet the requirements to use the network, you will be redirected to a page stating you have been successfully registered. Your network settings will take a moment to reset, and you will then be able to use ResNet anywhere within the residence halls and apartments!
Connect game consoles
How to Connect a PS3 or Xbox 360:
You will first need to locate your network card's MAC (aka Network) address in your system settings

How to find the MAC address on a PS3:

  • Select Settings on the PS3 Home Menu
  • Navigate down to System Settings 
  • Select System Information 
  • The MAC address is displayed on center of the screen in a format like 12:AB:34:CD:56:EF

How to find the MAC address on a XBOX 360:

  • Select System Settings
  • Select Network Settings
  • Connect to Grizzlies
  • Go back into your network and select Configure Network
  • Select the Additional Settings tab
  • Bring down your cursor on Advanced Settings, Host Name, Host Name, Alternate Mac Address and select it
  • The MAC address is displayed on the left side of the screen in a format like 12AB34CD56EF

How to find the MAC address on a Nintendo Wii:

  • From the Home Menu, select Wii Options (bottom left)
  • Select Wii Settings
  • Scroll right to Wii System Settings
  • Select Internet
  • Find the MAC in Console Information
Next, attempt to connect to the network. You will fail the connection test and receive an error from your game console. This is a necessary step in the authentication system that allows the system to see the game console and enables the next steps to work properly.
  1. Using a previously registered computer, connect to the network, open a web browser and go to https://resnetreg.oakland.edu/registration/.
  2. Select the blue box that says Register a Game System.
  3. At the bottom of the page that appears, enter in your user ID credentials along with the MAC address of your game console. You MUST enter the MAC in all capitals and use colons between the six sets of numbers/letters (i.e., 12:AB:34:CD:56:EF). 
  4. Click Submit and you will get a message stating you have successfully registered your device!
Connect smartphone, iPod and e-readers
On most devices, you should be able to go to the Registration page via your device's Internet browser and register the device as you would a computer. If you cannot access a web browser with your device, or if your device is asking you to download the dissolvable client, contact the University Housing Technology Helpdesk to have the device registered manually.
Non-Permitted Devices
Use of any device capable of broadcasting a wireless signal in any manner is PROHIBITED in all residence halls and student apartments.  These devices cause high levels of interference with the campus network which causes the degradation of WiFi performance.

Types of prohibited equipment include, but are not limited to:

  • personal wireless routers
  • wireless printers
  • cell phone wireless hotspots

Students who are found using this type of equipment will be forced to take it down and could face University Housing judicial procedures

Desktop hubs and switches are not permitted on the OU network per Oakland University Policy #850. Use of these devices will result in the automatic shut down of your wired Ethernet port.

Illegal downloading
Illegal downloading of any kind, including the use of programs such as Limewire or Bittorrent, is prohibited on campus, and a judicial process that includes a temporary ban from the network will be carried out if you are caught by any governing body. Please visit the UTS webpage on downloading for more information.
Technology Helpdesk
The University Housing Technology Helpdesk is a service offered by University Housing to all students living on campus.The Helpdesk exists to assist students with any technological problems that they might encounter while using OU’s network or their own personal computing devices.

Technology Helpdesk Hours of Operation:
  • Monday: 12 - 6 p.m.
  • Tuesday: 8 a.m. - 12 p.m., 3 - 5:30 p.m.
  • Wednesday: 12 - 6 p.m.
  • Thursday: 8 a.m. - 12 p.m., 3 - 5:30 p.m.
  • Friday: 10 a.m.-5:30 p.m.
  • Saturday: Closed
  • Sunday: Closed
Contact the Technology Helpdesk at:

423 Hamlin Hall
(248) 370-2534
wireless@oakland.edu
Services
  • Assistance with connecting personal computers, gaming devices, smart phones, e-readers and other network-enabled devices to both the wired and wireless networks in the residence halls and student apartments
  • Attempted removal of viruses and malware from student computers
  • Assistance with syncing OU email to smartphones or iPods
  • Advice on technology purchases
  • Technical support for the Hamlin Hall Computer Lab
  • Minor hardware installations and repairs
  • Desktop support for University Housing auxiliary offices
Computer Labs and Workstations
Hamlin Computer Lab
The Hamlin Hall Computer Lab is located on the main floor of Hamlin Hall in room 423, behind the Hamlin Reception Desk.  The computer lab is open 24 hours a day, and is available to all students who live in the residence halls. Additional public work stations are available in the main lobby of Oak View Hall, and in the 4000 building of the Ann V. Nicholson Apartments.

Please note that the computers in the lab are set to erase all new data and changes upon rebooting, and do so on a regular basis. Saving any work or information to the computers is not advised. University Housing is not responsible for any student data that is lost.
Student Technology Center
Serving all students of Oakland University, from beginners looking to learn the basics to experts seeking to hone their skills, the Student Technology Center's training, education and hands-on learning experiences offer on-campus services to meet OU students' ever-increasing technology needs.
Wepa Printing
University Housing offers three Wepa printing kiosks. These kiosks are located in the Hamlin Computer Lab, the main lobby of Oak View Hall, and outside of the Vandenberg Dining Center. For more information on Wepa printing services, please click here.
Comcast Xfinity on Campus

XFINITY On Campus™ is an IPTV streaming service offered by Comcast for current University Housing resident students as their on-campus TV service solution. This service allows residents to stream live TV and DVR content through the on-campus WiFi and wired network from a computer, mobile device or Roku player.

How to connect to XFINITY On Campus:

  • Go to www.xfinityoncampus.com
  • Start typing “oakland” in the text box and select Oakland University
  • Sign in with your OU NetID
  • Once authenticated, click “Start Watching”

How to connect to XFINITY On Campus from a mobile device:

  • Download the "XFINITY Stream" app from Google Play, the App Store or on your Roku
  • Select "XFINITY On Campus Students – Sign in here"
  • Select Oakland University
  • Sign in using your OU credentials
  • Once authenticated, you will be returned to the "XFINITY Stream" app

Supported devices that can be used to access XoC include:

  • Laptops and desktops (PC and Mac): XFINITYonCampus.com
  • Apple Mobile Devices: Download the XFINITY Stream app from the App Store
  • Android Mobile Devices: Download the XFINITY Stream app from Google Play
  • Amazon Devices (compatible devices only): Download the XFINITY Stream app from the Amazon Store
  • Roku Devices: Connect to the XFINITY Channel in the Roku Channel Store

As with any content-heavy use of the network (such as when you play video games or stream movies), we recommend you always use your Ethernet connection in your room, or a 5ghz capable WiFi connection when using XoC. We cannot guarantee a satisfactory experience over the 2.4ghz network.