OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

How to Setup Outlook 2011

How to Setup Outlook 2016

Enable IMAP or POP in the Gmail account settings.  IMAP will save a copy of the messages on the server.  POP will download messages to the email client on the desktop.

  1. Open Microsoft Office 2016
  2. Click Tools from the menu bar
  3. Select Accounts
  4. Select the + sign and highlight e-mail... to add an account

    1. Enter the account information for the Email address (including @oakland.edu) and netid password
    2. Enter the User name:
    3. Select the Type: IMAP or POP
    4. Type in incoming server and port
      • IMAP Server Incoming Mail imap.gmail.com 993 SSL
      • POP Server Incoming Mail pop.gmail.com 995 SSL
      • Use SSL to connect MUST be checked
      • SMTP Server Outgoing Mail smtp.gmail.com 587 STARTTLS (Preferred)
      • SMTP Server Outgoing Mail smtp.gmail.com 465 SSL
      • Override default port MUST be checked
      • Use SSL to connect MUST be checked

Go into the more options section and change the the Authentication section to User Name and Password. Complete the user name and password with your Oakland email account and password.


  1. For Microsoft Office updates; click Help from the menu bar and select Check for updates.
  2. If you want to make it your default email client on your Mac, you must open Mail.app and create an account.
    • Open Preferences, Select Outlook as the default email client listed under the General tab


Troubleshooting Steps:

Password MUST be a minimum of 8 alpha-numeric character to sync with an email client or handheld device.

Webmail settings must have POP/IMAP enabled

2-Step Verification must be enabled and App specific password created (See account privacy OR you must enable "Less secure apps" setting in account settings.

For Outlook calendar issues, download Google App Sync tool for Microsoft Outlook https://tools.google.com/dlpage/gappssync

To synchronization passwords  https://netid.oakland.edu/gmailsync/ 

Unlock Captcha Account Unlock https://www.google.com/accounts/UnlockCaptcha