OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
Office Hours: M-F 8:00am - 5:00pm

External User ID Cannot be Determined

External User ID Cannot be Determined Error Message

Footprints Public Solution # 84579 Updated March 2016


Please perform the following steps to resolve the error message "External User Id cannot be determined:twbkwbis.P_GenMenu".

  • Close Firefox completely and restart it. (Note: Internet Explorer is not a supported browser.)
  • Go to TOOLS and clear all history (see instructions below version 3.6).
  • Go to www.oakland.edu, click on the SAIL icon located in the upper right hand corner of the page.
  • Log in with your NetID (must be all lower case) and password.

To clear the history in Firefox;

  1. Click on tools on the main menu bar and then click "Clear Recent History". This opens the Clear Recent History dialogue box.
  2. The pulldown box allows you to choose the time range to clear, check everything.
  3. Click on the arrow next to details to select browsing and download history, form & search history, cookies, cache, active logins and site preferences.

  4. Click on the clear now button.

Please let us know if this resolves your issue. If you need further assistance, please contact the helpdesk at 248- 370-4357, Mon-Fri, 8 am-5 pm.