OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Documents Library

General Information

  1. Academic Advisers
  2. Access Farm Report
  3. Add Office Info to Directory
  4. Campus Computer Labs
  5. Change Address and Name
  6. Class Schedule Search
  7. Clearing Internet Browsers
  8. Creating Backup Strategies
  9. eBill Login
  10. Department New Hire
  11. Faculty Grade Submission
  12. First Time Access
  13. Hard Drive Destruction
  14. How to Change Banner Password
  15. How To Login for Registration
  16. Moodle Information
  17. MySail Email Update
  18. ADMNET NetID Password Information
  19. Not Authorized Web System
  20. Office Information SAIL
  21. Online Admissions Application
  22. Out-of-State Tuition Information
  23. Phone Quick Reference
  24. Portal FAQ
  25. Purchasing Textbooks
  26. Records Do Not Match
  27. Registration Page Not Enabled
  28. Returning Students
  29. SAIL FAQ
  30. Server Folder Access
  31. Shared NetID Information
  32. Submit Help Desk Ticket
  33. Transcript Requests
  34. Trouble Registering for Emergency Alerts
  35. Website Support
  36. Windows 10 FAQ

Account Log-in Information

  1. Admissions Login
  2. Banner Password Reset
  3. Change ADMNET or NetID Password
  4. Compromised GrizzlyID
  5. Create NetID
  6. Faculty Position Admin Website
  7. Grizzly ID or PIN Reset
  8. User ID Determined

Email Information

  1. Attachments are Blocked
  2. Attachments Not Sending
  3. Calendar Notifications
  4. Compromised Webmail
  5. Failed Delivery Email
  6. Gmail Recipient Limit
  7. Google Calendar Appointments Missing
  8. Mac Mail Setup
  9. OU Email Deletion
  10. Sending Email to OU
  11. Setup OU Account Android
  12. Setup OU Account iPhone
  13. Unwanted SPAM Email
  14. Webmail to Gmail

Telephone Information

  1. How to Setup Call Forwarding
  2. Phone Campus Directory

Service Level Agreements

  1. Desktop Service Level Agreement

New PC or Upgrading a PC

  1. Apple OS Upgrade
  2. Desktop Computer Purchase
  3. How to Fill Out a PC or Mac Checklist

Remote Access