OU Help Desk

Kresge Library, Room 202
100 Library Drive
Rochester, MI 48309-4479
(location map)
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu
Office Hours: M-F 8:00am - 5:00pm

Help Documents Library

General Information

  1. Academic Advisers
  2. Access Farm Report
  3. Add Office Info to Directory
  4. Campus Computer Labs
  5. Change Address and Name
  6. Class Schedule Search
  7. Clearing Internet Browsers
  8. Creating Backup Strategies
  9. Department New Hire
  10. Faculty Grade Submission
  11. First Time Access
  12. Hard Drive Destruction
  13. How to Change Banner Password
  14. How To Login for Registration
  15. Moodle Information
  16. MySail Email Update
  17. NetID Password Information
  18. Not Authorized Web System
  19. Online Admissions Application
  20. Out-of-State Tuition Information
  21. Phone Quick Reference
  22. Portal FAQ
  23. Purchasing Textbooks
  24. Registration Page Not Enabled
  25. Server Folder Access
  26. Submit Help Desk Ticket
  27. Transcript Requests
  28. Trouble Registering for Emergency Alerts
  29. Website Support
  30. Windows 10 FAQ

Account Log-in Information

  1. Admissions Login
  2. Banner Password Reset
  3. Compromised GrizzlyID
  4. Faculty Position Admin Website
  5. Grizzly ID or PIN Reset
  6. How to Change NetID Password
  7. User ID Determined

Email Information

  1. Attachments are Blocked
  2. Attachments Not Sending
  3. Calendar Notifications
  4. Compromised Webmail
  5. Failed Delivery Email
  6. Gmail Recipient Limit
  7. Google Calendar Appointments Missing
  8. Mac Mail Setup
  9. OU Email Deletion
  10. Sending Email to OU
  11. Setup OU Account Andriod
  12. Setup OU Account iPhone
  13. Unwanted SPAM Email
  14. Webmail to Gmail

Telephone Information

  1. How to Setup Call Forwarding
  2. Phone Campus Directory

Service Level Agreements

  1. Desktop Service Level Agreement

New PC or Upgrading a PC

  1. Apple OS Upgrade
  2. Desktop Computer Purchase
  3. How to Fill Out a PC or Mac Checklist

Remote Access