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OU Help Desk
202 Kresge Library
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu

Office Hours: 
M-F 8 a.m.-5 p.m. 

Help Documents Library

General Information
  1. Bloodborne Pathogen Training
  2. Cannot View Contacts in IE9
  3. Clearing Internet Browsers
  4. Computer Labs
  5. Faculty Annual Report Manager Access
  6. Faculty Grade Submission
  7. Faculty IT Support for Research Proposal
  8. First Time Access to SAIL and OU E-mail
  9. How to send fax from a computer
  10. How Can I Submit a Helpdesk Ticket
  11. Creating Personal Recovery and Backup Strategies
  12. How to Connect to OU WIred Network in Library or Classrooms
  13. How Do I Repair a Corrupted Access Database
  14. How To Login for Class Registration
  15. How To Set Permissions for Google Sites
  16. How To Update Email Address In SAIL
  17. How to Change Your Banner Password
  18. How to Create a PDF Using a MAC 10.6
  19. How to Share Printer Between Windows XP and 7
  20. How to add a Network Printer to Mac OS X
  21. Internet Explorer with Compatibility View
  22. Microsoft Windows Vista Frequently Asked Questions
  23. Microsoft Word 2010 Not Responding
  24. Moodle Information
  25. Not Authorized to use the Web Information System
  26. Oakshare Website Information
  27. Online Admissions Application
  28. PACE Registration Issue
  29. Portal Frequently Asked Questions
  30. Registration Issue Page is Not Enabled
  31. Requesting Shares
  32. Residence Halls Network Access Control
  33. Sail Leave Certification Page Submission
  34. Server Folder Access
  35. Textbook Information
  36. Transcript Requests
  37. Trouble Registering for Emergency Alerts
  38. UTS NetID Password
  39. UTS Virus Information for OU
  40. Website Support
  41. What Do I Do When My Department Physically Moves
  42. What Needs to be Done When Our Department Hiresa  New Employee
  43. Where Can I Get The Phone Mail Quick Reference Guide
  44. Where Do I Receive UHR Cyber Security Training
  45. Where do I find a Work Authorization & Release Waiver for service on privately-owned omputer
  46. Windows Live Mail Setup
  47. Wireless Network Security

Account Log-in Information

  1. Admissions Applications - I Cant Log in
  2. Banner and Admnet Password Resets
  3. Compromised GrizzlyID Number
  4. Do not know GrizzyID and Pin or Need Pin Reset
  5. External user id cannot be determined
  6. Faculty Position Admin Website
  7. Faculty and Staff Accessing SAIL Moodle Network and Email
  8. How Do I Obtain An ADMNET Account
  9. How To Log Into eBill
  10. How to Change Your Domain Password Video
  11. How to Change a Shared NetID Account Name
  12. How to Change or Unsubscribe from Emergency Alert Notifications
  13. How to Change your NetID Password
  14. How to Reset Grizz Pin Video
  15. How to change NetID and Email Name
  16. How to obtain NetID, NetID Password and Reset GrizzlyD Pin
  17. How to obtain your GrizzlyID
  18. NetID and Domain Password Guidelines
  19. New Graduate Students - SAIL and Email Login
  20. New Undergrad Students Accessing Portal Moodle NetID and Email
  21. Records Do Not Match Error Message
  22. Returning Students Portal, Moodle, NetID and Email
  23. SECS Account Information
  24. Schedule of Classes and Find Classes to Add

Email Information

  1. Appointments Do Not Appear in Google Calendar
  2. Attachments Not Sending in Google
  3. Attachments are blocked
  4. BlackBerry Setup
  5. Calendar Notifications
  6. Email Class Not Working In Sail
  7. Email Transfer From Webmail to Gmail
  8. Errors Sending E-Mail to Oakland University
  9. How to Open Multiple Gmail Accounts
  10. How to Set Up Email on iPhone
  11. How to Setup Email on Android Phone
  12. How to Stop Failed Delivery Emails in Webmail
  13. How to add Email Attachments
  14. Limit Sending Messages with Email Client
  15. Mac Mail Setup
  16. Mailing List Information
  17. NetID Account Information for CC2O Students
  18. NetID POP and IMAP Setup
  19. OU E-mail Deletion
  20. Unwanted SPAM Email
  21. iCal Setup
  22. iPhone, iPod Touch Sync to OU Google Calendar

Telephone Information

  1. How to Setup Call Forwarding
  2. Telephone and Campus Directory Information

Service Level Agreements

  1. Desktop Service Level Agreement
  2. Distributed Support Service Level Agreement
  3. Residence Halls Network SLA

New PC or Upgrading a PC

  1. Desktop Computer Purchase
  2. How to Fill Out a PC or Mac Checklist
  3. Where Can I Get a Mac Checklist
  4. Where Can I Get a PC Checklist
  5. Where is the Form to Release University Owned Computer Equipment

Remote Access

  1. How to Acces the VPN
  2. VPN Issue
  3. VPN for Community Colleges

Application Software

  1. Apple Operating System Upgrade
  2. Google Calendar Sync for iPhone
  3. Google Sync for Mobile Devices
  4. How to Purchase Software
  5. How to Setup Outlook_2007
  6. How to Setup Outlook_2010
  7. How to Setup Outlook_2011
  8. How to Update Windstar Tax Navigator Software
  9. How to install Microsoft Office from Server
  10. Labels versus Directories in Webmail Powered by Google
  11. Last Account Activity in Webmail Powered by Google
  12. Provider for Webcal Powered by Google for Mozilla Sunbird
  13. Webcal Powered by Google CalDAV for Apple iCal
  14. Webcal Powered by Google Sync for Microsoft Outlook
  15. Webmail Receiving Blank Emails In Internet Explorer
  16. What is the OU Microsoft Campus Agreement

Banner Help Information

  1. Banner Data Dictionary Access
  2. Banner No Response
  3. Banner is Slow Frozen Hung Kicked Out or Not Responding
  4. How to fix "unexpected error" message in Banner
  5. How do I create an ODBC connection for Bannerprod or PROD
  6. What are Banner APIs

Printing

  1. Add Network Printer to a Macintosh
  2. How to print by IP address from Windows Vista
  3. How to print by IP address from Windows XP
  4. Installing a Network Printer With Local Drivers
  5. List of Multifunction Printers
  6. Multifunction Network Printer Support Guidelines
  7. PrintWise Lab Manager Instructions
  8. PrintWise Management
  9. Print Queue Request
  10. Ricoh Survey Form

Policies & Guidelines

  1. DMCA-RIAA
  2. Parent cannot access students bill in Ebill system
  3. Peer-2-Peer File Sharing
  4. Phishing

Window Maintenance

  1. How do I Share folders securely in Windows XP
  2. How to Perform a Windows Update

Wireless Information

  1. GrizzNet Wireless Networking Security
  2. How do I connect to the Wireless Network
  3. Information on wireless networking
  4. Realtek Card Cannot Connect to GrizzNet
  5. Wireless Network Location Map
  6. Wireless in USA or Resident Halls

Freeware

  1. ELIS Freeware
  2. PRIMO Free PDF Creator
  3. R Statistical Software
  4. GIMP (GNU Image Manipulation Program)

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