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OU Help Desk
202 Kresge Library
(248) 370-4357 (HELP)
Fax: (248) 370-4863

Office Hours: 
M-F 8 a.m.-5 p.m. 

Clearing Internet Browsers

Footprints Public Solution # 71545

The information your Internet browser stores sometimes becomes incomplete or corrupt and can make access to Webmail, Moodle or SAIL perform strangely. Please check to be sure you are using a supported Internet browser for the website. This information can be found on the login page or is listed under help. If you are using the right browser, follow the steps below to delete your Internet browser's cache and cookies and that will often fix the issue.

In Internet Explorer 11.  NOTE:  This browser is not currently supported due to compatibility issues.

  • Close all other open browser windows.
  • Select the gear icon located in the top right corner of the window.
  • Click Internet Options.

  • Select the General tab.
  • Click Delete... under Browsing history.

  • Under Temporary Internet Files, click Delete Files.
  • Check all boxes and click Delete.
  • Click OK or Yes.

In Firefox version 31:

  • Close all other open browser windows.
  • Click the the Internet Options icon (three horizontal bars) located in the top right corner of the window.
  • Select History icon.

  • Select Clear Recent History...

  • Make sure time range to clear is set to everything, and check all boxes.

In Chrome version 39

  • Select the Internet Options drop-down. It appears a box in the top-right corner of the browser with three horizontal bars.
  • Select History.

  • Select Clear Browsing History

  • Select beginning of time and check all boxes.


In Safari 7.0

  • Close all other open browser windows.
  • Open the Safari menu on your browser's toolbar.
  • Click on Safari link in the top left of the screen
  • Select Reset Safari...

  • Make sure all the boxes are checked and click reset