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OU Help Desk
202 Kresge Library
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu

Office Hours: 
M-F 8 a.m.-5 p.m. 

Clearing Internet Browsers

Footprints Public Solution # 71545

The information your Internet browser stores sometimes becomes incomplete or corrupt and can make access to Webmail, Moodle or SAIL perform strangely. Please check to be sure you are using a supported Internet browser for the website. This information can be found on the login page or is listed under help. If you are using the right browser, follow the steps below to delete your Internet browser's cache and cookies and that will often fix the issue.

In Internet Explorer 7 and 8:

  • Close all other open browser windows.
  • Click Tools > Internet Options.
  • Select the General tab.
  • Click Delete... under Browsing history.

  • Under Temporary Internet Files, click Delete Files.
  • Check all boxes and click Delete.
  • Click OK or Yes.

In Internet Explorer 9 and newer:

  • Close all other open browser windows.
  • Click the gear on the right side of the browser and go to Internet Options.

  • Select the General tab.
  • Click Delete... under Browsing History.

  • Under Temporary Internet Files, click Delete Files.
  • Check all boxes and click Delete.
  • Click OK or Yes.

  • Click Settings on the Internet Options window, under the Browsing History section.

  • Check the button for new versions of stored pages: "Every time I visit the webpage"
  • Click OK.

In Firefox:

  • Close all other open browser windows.
  • Click the orange Firefox menu at the top left of your browser and select history, and then Clear Recent History

  • Make sure time range to clear is set to everything, and check all boxes.

In Safari:

  • Close all other open browser windows.
  • Open the Safari menu on your browser's toolbar.

  • Select Empty Cache.

  • Click Empty in the dialogue box.

In Safari 6.

  • From your Safari menu bar click Safari > Preferences then select the Advanced tab.
  • Select:  Show Develop menu in menu bar

  • Now from the menu bar click Develop >  Empty Caches

After you have performed these steps, try to access the website and login again. If you are still experiencing issues, please forward the exact error message, the URL website, and the Internet browser version you are using to the help desk so we may further assist you.

In Safari 6.1:

  • Open Safari.
  • Click on Safari on the top left of the screen.

  • Make sure all the boxes are checked and click reset

    • Click on reset Safari
    Chrome:
    • Go to the settings button (the three lines) on the top right of the screen.
    • Click on the history button.

    • Click on Clear browsing data.

    • Make sure since the beginning of time is selected from the drop down box, and all of the boxes are checked.

    • Click on clear browsing data