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Item
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Category
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Description
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Accountability That Works!
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Accountability and Personal Responsibility
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What would your organization be like if no one ever asked, "Whose fault is this?"; What if we could all let go of the 'blame game' and view accountability as a method for achieving increased personal and team effectiveness? Full Course (Box containing video and DVD (approx 22 min), leader's guide, 10 pins, 10 Accountability Cards, PowerPoint CD; packet of 10 participant workbooks)
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Value of Time
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Accountability and Personal Responsibility
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In today's ever-changing and hectic workplace, peopleare constantly wishing that they had "more time" to get things done, Yet, they don't stop to think about the inherent value of each and every moment they already have. (Perhaps if they did, they wouldn't waste so many of them.) This brief and persuasive meeting opener or closer purely and simply characterized just that…the inherent value of each increment of time. Time is valuable…use it wisely. DVD (2:30) & discussion guide.
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Abilene Paradox
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Communication
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What's the real reason behind so many wasted efforts, projects that go nowhere and ventures that miss the mark? The answer is something you might not expect… a phenomenon called mismanaged agreement. (also known as "the Abilene Paradox") The fundamental problem of contemporary organizations is the inability to cope with agreement--not conflict. He finds that most agreement in organizations is actually false consensus. It occurs because many people feel they might be isolated, censured or ridiculed if they voice objections. This often leads groups to act on inappropriate goals and is a setup for organizational failure. Full Course (Video, facilitator's guide)
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Crucial Conversations: Tools for Talking When Stakes Are High
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Communication
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Tools for talking when stakes are high. Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. Book (Patterson, Grenny, McMillan, Switzler)
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Dialogue: Now We're Talking!
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Communication
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How should we communicate in a world where differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from learning the tools of dialogue - how to communicate across differences in a way that is both respectful and effective. Dialogue is how you communicate when you're having trouble communicating. Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect. Full Course ( Box contining video, handouts, guide, PowerPoint CD; binder with study and facilitator's guides)
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Gender Smart: Improving Workplace Communication Between Men and Women
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Communication
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Communication style differences between men and women undermine effective teamwork, sales results, customer service, and relationship at work and at home. Employees often know conflicts or problems exist, but don't understand why or what to do about them. Stereotypes, assumptions, lack of credibility, misinterpretation of intentions, and misperceptions of style differences are examples of common problem areas. Consequences of these misunderstandings include confusion, conflict, and sexual harassment complaints. Video
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In This Together: An Engaging Look at Harassment and Respect
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Communication
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Seven front line employees from a variety of businesses speak directly to their peers as they lay out the issues of respect and harassment head on. From dealing with gossip to being in a bad mood, this entertaining program uses a non-threatening opinion survey to create a safe environment where viewers can re-evaluate their beliefs and their actions. No heavy corporate message, but rather insightful looks at real situations that will lead employees to make better choices. "A positive approach to a kinder workplace…" Full Course (Folder containing video, leader's guide, 10 employee handbooks, notepad of opinion surveys)
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Relationship Strategies
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Communication
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Relationship Strategies is a two-video course utilizing dramatic vignettes to illustrate communication situations. Part One: Understand and Identify focuses on the four styles Dove, Owl, Eagle, and Peacock and how they differ. It teaches viewers how to identify their own styles and the styles of others. Part Two: Adapt shows the viewers how each style can adjust to better communicate with others. It also gives examples of how each style wants to be treated in normal and stressful situations. Full Course (video, facilitator's guide)
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Dealing with Conflict and Confrontation Volume 1
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Conflict Resolution
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How to keep your cool, stand your ground and reach a positive solution. Volume One: Causes, kinds and effects of conflict. Video (1:13)>
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Dealing with Conflict and Confrontation Volume 3
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Conflict Resolution
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How to keep your cool, stand your ground and reach a positive solution. Volume 3: Problem solving in action. Video (1:23)
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Unified Team: Resolving Conflict and Restoring Team Unity
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Conflict Resolution
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Full Course (Video; booklet; training guide)
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Xers and Boomers: From Adversaries to Allies
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Conflict Resolution
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Aims at resolving generational conflicts in the workplace, leading the reader through a communication process that can bridge the generation gap. Examines twelve key issues using a variety of workshop tools. Softcover. Book (Raines and Hunt)
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Customer is Always Dwight
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Customer Service
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Every organization has processes; a series of operations changing one thing (a product or service) into another. Achieving 100 per cent quality first time, every time requires everyone in the process treating the next person in the line as an internal customer. They should then discover their internal customer's requirements - and how to meet them. This is Process Management, the approach explored by Dwight (Andrew Sachs). It demands 100 per cent commitment from everyone in an organisation; but it repays effort in both improved productivity and job satisfaction. The video makes the point that it is the responsibility of managers to act as process 'owners', maintaining the links with all the people in the process chain. Of course, there are less ideal ways to approach quality. Dwight uses to examples - one where the process management approach is needlessly complicated - to make his point. Dwight concludes that quality is not confined to products and services, it's the way that organizations work. Full Course (Video and facilitator's guide)
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Disney Keys to Excellence
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Customer Service
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This is the training guide for the highly popular and successful seminar offered by the Disney Institute. Book
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Effective Telephone Techniques
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Customer Service
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Audio tapes
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Give'em the Pickle!
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Customer Service
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PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the message behind Give`em the PICKLE! Highly entertaining and motivational, the Give`em the PICKLE! video will inspire management and employees to do the most important thing they can do in business...take care of the customer. Full Course (Folder containing book, video, DVD, leader's guide, 8 pickle pins, pickle post-its, leadership cards, customer service cards; Binder containing leader's guide and self-study cards)
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Glad I Could Help: Real Customer Service Situations
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Customer Service
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This program llustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face. In each situation, employees will learn that by responding with a “glad I could help” attitude, customers will feel positive about the employee, the organization, and the way they have been treated—ultimately creating long-term customer loyalty. Full Course (Box containing video, facilitator's guide and participant workbook)
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Just a Call Away
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Customer Service
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Designed specifically for call centers, each program in this comprehensive 5 part series addresses different customer service issues. From dealing with an irate customer, to learning how to handle an overly talkative customer, this series presents valuable information in a humorous and creative way. Attitude is Everything Having missed his flight, our customer has one more chance to make it home. A call center employee, who really listens to his plight, goes the extra mile to deliver customer satisfaction. The "Attitude is Everything" training video will equip your front-line with the right body posture, intonations, listening skills and mental approach for each call -- skills that can make the difference between good service and really great service! Full Course (Video and training leader's guide)
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Remember Me 2nd edition
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Customer Service
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A hapless, harried customer. That's who you'll meet in Remember Me: A person just like you who turns to businesses like yours and receives less-than-ideal service (to put it mildly). Here's a customer who has been doing business in the same places for years and yet is treated like a stranger - and worse. A customer who is about to be fed up and take his business elsewhere - and share his negative experiences with friends and associates. The beauty of this program is its simplicity. In just 10 minutes, it reminds the audience what it feels like to be on the receiving end of bad service. Full Course (Video and leader guide)
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Situational Service: Customer Care for the Practitioner
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Customer Service
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Great service providers focus on meeting the needs of each individual customer for each transaction. Situational Service® is a focused methodology that helps service providers diagnose and respond to customer needs. By teaching service providers the same diagnostic skills that make Situational Leadership® the most powerful leadership model in business today, you will enhance the quality and predictability of each and every customer transaction. Book (Hersey and Brown)
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Generations: M.E.E.T. Respect in the Workplace
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Ethics and Compliance
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With workers from four generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multigenerational workforce. Employees and managers gain insights, strategies and skills that help minimize generational conflict and strengthen collaboration. Full Course (Box of 2 videos, 2 DVDs, facilitators guide and resources, and participant materials)
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Leading to Ethics
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Ethics and Compliance
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As a leader, the task of building an integrity and values-based organization falls squarely on your shoulders. Ethical business starts with ethical leadership. And, while everyone must do their part, ultimately it's up to you to ensure that your organization avoids the pitfalls of doing wrong...and reaps the benefits of doing right. That's a responsibility that comes with the territory and the title. And providing you with the tools to meet that responsibility is what this handbook is all about. Book (Eric Harvey)
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Walk the Talk
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Ethics and Compliance
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Ethics, integrity and values-based business practices. Good intentions and lofty goals! However, words to live by are just words unless you live by them. You have to WALK THE TALK. Book
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Do Your Best
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Goal Setting
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Full Course (Binder of program and activity components)
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Full Steam Ahead
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Goal Setting
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Vision does not have to be magical or intangible, bestowed only by great leaders. Everyone is capable of creating a vision and bringing it to reality. Full Steam Ahead! Shows how. This practical and inspiring guide uses an entertaining story about two people who are each struggling with the need for vision. Readers journey with them as they discover the three elements of a compelling vision and the guidelines to create a shared vision that unleashes energy and potential. An appealing, easy-to-read book, Full Steam Ahead! Clarifies the differences between an enduring vision and a time-bound goal; shows how to create a sustaining vision that will provide focus, energy, and direction over time; and presents a foolproof plan for engaging people in organizations to become involved in shaping a vision that resonates with their own hopes and dreams. Book (Blanchard and Stoner)
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Goal Setting for Results
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Goal Setting
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This exciting new handbook addresses the fundamentals of setting and achieving your goals- of moving yourself and your organization from where you are, to where you want (and need) to be! Book
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A Survival Guide to the Stress of Orgl Change (1)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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A Survival Guide to the Stress of Orgl Change (2)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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A Survival Guide to the Stress of Orgl Change (3)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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A Survival Guide to the Stress of Orgl Change (4)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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A Survival Guide to the Stress of Orgl Change (5)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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A Survival Guide to the Stress of Orgl Change (6)
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Growth and Change
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Shows employees how they can avoid 15 basic mistakes that create major stress in the workplace. By all accounts, the pace of business will continue to accelerate in the years to come, and for many that means more stress-stress which will almost certainly affect job performance and satisfaction. This easy-to-read handbook explains the sources of stress and provides practical, usable tips for reducing it. Book (Price Pritchett)
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Carpe Manana
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Growth and Change
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10 critical leadership guidelines for managing toward the future. The changing world we live in demands absolutely different behaviors than those on which we have relied on in the past. Discover how to handle the entirely new kinds of relationships that have evolved between employers and employees in this new era. Book (Price Pritchett)
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Dance of Change
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Growth and Change
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Reveals how business leaders can work together to anticipate the challenges that profound change will ultimately force the organization to face. Instructs how to build the personal and organizational capabilities needed to meet those challenges. Book
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Employee Handbook for Organizational Change
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Growth and Change
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The Employee Handbook for Organizational Change is a handbook created to teach employees the differences between myth and reality during times of rapid change. It provides practical tips to help employees take personal control, face problems with a constructive attitude, and find the positive opportunities which exist in this unstable environment. The handbook delivers guidance on surviving in the age of instability, clearing up the myths and presenting the realities of what is likely to be going on behind the scenes, overcoming resistance to change, and becoming a change agent. Book (Price Pritchett)
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Fast Growth
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Growth and Change
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Shows how every employee can shape a better personal future by building the organization he or she works for. This handbook provides the breakthrough strategy for career acceleration, increased competency and maximum employability. By teaching employees to develop their personal value, both the employee and the company win. After all, it's hard to grow an organization unless its people are growing. Your team members will use the 12 high performance guidelines to achieve job security and career success. Book (Price Pritchett)
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High Velocity Cultural Change
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Growth and Change
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A handbook for managers. This guide contains 22 specific guidelines on how to manage your part of the organization for high-velocity culture change. Achieve dramatic culture shifts in record time. Avoid management traps that cause most culture change efforts to fail. Book
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Leading in a Time of Change
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Growth and Change
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Sit at the table with the visionary leaders setting the agenda for organizational leadership and change! The Drucker Foundation presents you with a conversation between Peter F. Drucker and Peter M. Senge, hosted by Frances Hesselbein. In this dynamic package--which includes a video and companion workbook--these two great minds of modern management share their wisdom on how leaders can prepare themselves and their organizations for the inevitable changes that lie ahead. Watch the video and witness a remarkable discussion between Drucker and Senge as they talk about the importance of all organizations learning to lead change. Using the principles presented in this stimulating video, you can help transform yourself and your organization into a change leader. In addition, the companion workbook will be an invaluable aid in making strategic decisions. It serves as a fundamental resource for planning and implementing changes within your organization. This extraordinary package is an ideal tool for executive retreats, management training, or personal leadership development. Full Course (Video and workbook)
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Mind Shift
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Growth and Change
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Contains the 16 guidelines to countering the single biggest barrier to beneficial change-employee resistance. Change is a fact of life in today's business world. Adaptability, innovativeness and raw speed represent your company's best protection against extinction. If your company's employees and managers keep tapping the brakes, defending the status quo, and resisting change, you won't stand a chance. This handbook shows your staff, from top to bottom, how to re-channel precious energy, get aligned and focus on moving your organization forward. Book (Price Pritchett)
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Resistance: Moving Beyond the Barriers of Change
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Growth and Change
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Contains the 16 guidelines to countering the single biggest barrier to beneficial change-employee resistance. Change is a fact of life in today's business world. Adaptability, innovativeness and raw speed represent your company's best protection against extinction. If your company's employees and managers keep tapping the brakes, defending the status quo, and resisting change, you won't stand a chance. This handbook shows your staff, from top to bottom, how to re-channel precious energy, get aligned and focus on moving your organization forward. Book (Price Pritchett)
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Taking Charge of Change
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Growth and Change
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Teach employees the skills necessary to understand and support change initiatives with this revised and updated version of a long-time CRM favorite. In the video, stunning visuals feature a rookie skydiver making his first solo jump... a powerful metaphor for the leap we take into the unknown each time we experience a change in our own work lives. Full Course (Box with video, DVD, leader's guide booklet, 10 pins, 10 reminder cards, 10 participant worksheets, and PowerPoint CD; packet of 10 participant workbooks)
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Who Moved My Cheese?
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Growth and Change
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A GEM! This video is a parable about four characters and how they deal with change. Video (Johnson)
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Who Moved My Cheese?
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Growth and Change
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A GEM! This book is a parable about four characters and how they deal with change. Book (Johnson)
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180 Way to Walk the Recognition Talk (1)
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Management and Leadership
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Recognizing the efforts and achievements of employees at all levels is critical to organizational success! Yet most people quickly run short of ideas on how to recognize others. And far too often, recognition is seen as a "top-down" responsibility of managers alone. As a result, acknowledging and reinforcing good performance doesn't happen as often as it could or should. This handbook will help you change that! The proven techniques and practical strategies found in these pages will get EVERYONE in your organization walking the recognition talk. It will help you encourage positive, productive performance and build a "magnetic" culture that attracts and retains the best and brightest people. Book (Eric Harvey)
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180 Way to Walk the Recognition Talk (2)
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Management and Leadership
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Recognizing the efforts and achievements of employees at all levels is critical to organizational success! Yet most people quickly run short of ideas on how to recognize others. And far too often, recognition is seen as a "top-down" responsibility of managers alone. As a result, acknowledging and reinforcing good performance doesn't happen as often as it could or should. This handbook will help you change that! The proven techniques and practical strategies found in these pages will get EVERYONE in your organization walking the recognition talk. It will help you encourage positive, productive performance and build a "magnetic" culture that attracts and retains the best and brightest people. Book (Eric Harvey)
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21st Century Supervisor
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Management and Leadership
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As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. Humphrey & Stokes. Full Course (Packet containing book, facilitator handbook, participant workbook, and handouts)
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21st Century Supervisor
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Management and Leadership
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As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. Humphrey & Stokes. Book
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21st Century Supervisor Participant Workbook
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Management and Leadership
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As a supervisor, the success of your organization rests in your hands! If you don't meet the goals set by senior leaders then results will be poor and angry customers will search for new providers of goods and services. Humphrey & Stokes. Workbook.
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Abolishing Performance Appraisals
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Management and Leadership
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Performance Appraisals are used in eighty percent of workplaces. Yet, ninety percent of organizations that use appraisal are dissatisfied with the process. This book offers practical suggestions on how to replace performance appraisals with more progressive approaches to feedback and development. Book (Coens and Jenkins)
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Beyond Generation X: A Practical Guide for Managers
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Management and Leadership
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Because entry-level workers can make or break a service business, today's managers have to understand how to work with and motivate young employees. This practical manual explains how today's young workers are different from previous generations, including how their work ethic differs. Learn how to reduce costly turnover and improve the productivity of your younger employees by understanding their world view. Book (Raines) Book
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Circle of Innovation
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Management and Leadership
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A provocative new vision for prospering in the "permanent state of flux" ruling today's business world. By juxtaposing short text passages and bold graphic images, Peters simply but passionately offers his prescription--perpetual innovation--in a nontraditional manner intended to foster individual interpretation. Book (Peters)
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Coaching Challenge
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Management and Leadership
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Full Course (4 videos, video workbook & facilitator's guide)
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Continual Performance Appraisal: Coaching is Key
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Management and Leadership
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With an appraisal looming, a frustrated manager finds himself at the end of his rope. Help arrives from the magical (and funny!) Harry Anderson, who takes the manager through the three steps of the Continuous Performance Appraisal process: preparation, the appraisal meeting, and follow-through. Full Course (Video, facilitator's guide)
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Feedback Solutions
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Management and Leadership
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Feedback Solutions is a complete training package designed to motivate people and provide them with the skills to give and receive feedback, improve morale, develop performance, build empowered teams and deliver quality service. This comprehensive video-based training package sets the scene for creating a "feedback culture" in your organisation - one in which giving and receiving feedback becomes part of normal day-to-day business. The three videos address basic and advanced skills in giving and receiving feedback. Full Course (3 videos, packet of workbooks)
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Fifth Discipline
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Management and Leadership
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Focusing on group problem solving using the systems thinking method in order to convert companies into learning organizations. Peter Senge. Full Course (Book, fieldbook, fieldbook on CD)
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Good to Great
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Management and Leadership
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In what Collins terms a prequel to the bestseller Built to Last he wrote with Jerry Porras, this worthwhile effort explores the way good organizations can be turned into ones that produce great, sustained results. To find the keys to greatness, Collins's 21-person research team (at his management research firm) read and coded 6,000 articles, generated more than 2,000 pages of interview transcripts and created 384 megabytes of computer data in a five-year project. That Collins is able to distill the findings into a cogent, well-argued and instructive guide is a testament to his writing skills. After establishing a definition of a good-to-great transition that involves a 10-year fallow period followed by 15 years of increased profits, Collins's crew combed through every company that has made the Fortune 500 (approximately 1,400) and found 11 that met their criteria, including Walgreens, Kimberly Clark and Circuit City. At the heart of the findings about these companies' stellar successes is what Collins calls the Hedgehog Concept, a product or service that leads a company to outshine all worldwide competitors, that drives a company's economic engine and that a company is passionate about. While the companies that achieved greatness were all in different industries, each engaged in versions of Collins's strategies. While some of the overall findings are counterintuitive (e.g., the most effective leaders are humble and strong-willed rather than outgoing), many of Collins's perspectives on running a business are amazingly simple and commonsense. This is not to suggest, however, that executives at all levels wouldn't benefit from reading this book; after all, only 11 companies managed to figure out how to change their B grade to an A on their own. Book (Collins)
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Leadership Secrets of Santa Claus (1)
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Management and Leadership
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How to get things done in your "workshop" all year long. Book
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Leadership Secrets of Santa Claus (2)
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Management and Leadership
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How to get things done in your "workshop" all year long. Book
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Leadership Secrets of Santa Claus (3)
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Management and Leadership
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How to get things done in your "workshop" all year long. Book
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Leaderworks
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Management and Leadership
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Learn how to create more self-responsibility, collaboration and inspiration within your organization while enhancing your leadership behaviors. Features Mort Crim. Video
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Management Insights
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Management and Leadership
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An estimated forty percent of all managers fail withing their first 18 months on the job! This book analyzes why…and specific steps for your management team to take that will prevent failure and achieve success. Book (Carnes, Cottrell and Layton)
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Monday Morning Leadership (1)
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Management and Leadership
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Read a story that can help your career! Everyone likes a good story, especially if there are lessons that can be immediately applied to life. This book is one of those stories - about a manager and his mentor. Monday Morning Leadership offers unique encou
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Monday Morning Leadership (2)
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Management and Leadership
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Read a story that can help your career! Everyone likes a good story, especially if there are lessons that can be immediately applied to life. This book is one of those stories - about a manager and his mentor. Monday Morning Leadership offers unique encouragment and direction that will help you become a better manager, employee, and person. Read, enjoy, and apply! Book (Cottrell)
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More Bloody Meetings
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Management and Leadership
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Read a story that can help your career! Everyone likes a good story, especially if there are lessons that can be immediately applied to life. This book is one of those stories - about a manager and his mentor. Monday Morning Leadership offers unique encouragment and direction that will help you become a better manager, employee, and person. Read, enjoy, and apply! Book (Cottrell)
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Performance Excellence
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Management and Leadership
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In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to help team members reach their full potential and be the best they can be. This six-volume series demonstrates the basic principles of how to effectively coach another person, regardless of whether the person is a staff member, peer, manager or even a customer. It analyses and demonstrates six core coaching skills, which can be used by anyone to ensure teamwork, commitment and the best performance from everyone. Five videos adress using coaching to clarify expectation, buildi skills, enhance confidence, encourage flexibilty, and resolve conflict. Full Course (5 videos, packet of workbooks)
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Positive Discipline
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Management and Leadership
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This highly effective training tool teaches supervisors how to prepare for an employee performance improvement discussion, manage the discussion appropriately (and legally), place ownership of the problem's resolution with the employee, and get the desired outcome without losing employee commitment. Full Course (Box containing DVD, PowerPoint CD, leader's guide; Packet of 10 participant workbooks; Packet of 10 positive discipline books)
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Practical Coach
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Management and Leadership
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The Practical Coach training video is all about encouraging, correcting and challenging your team. It's as simple as noticing how your team is performing, and then letting them know you notice. In other words...Coaching is the process of letting people kn
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Stepping Up to Supervisor
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Management and Leadership
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Like a mentor-on-call, this best-selling book brings a wealth of wisdom and information to the new supervisor. It's clearly organized into four logical parts that focus on the biggest concerns: understanding the basics of supervisory responsibilities, developing personal effectiveness, managing many personalities, and working with groups. Book (Haynes)
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Would I Work for Me?
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Management and Leadership
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Trying to get the most out of the people you supervise, trying to get them to go that extra mile, isn't easy. But most employees will tell you that what affects their productivity more than anything else is their immediate supervisor. The video, “Would I Work For Me?” demonstrates a supervisor’s behavior in realistic situations—first as a newly appointed supervisor, and then as a more experienced manager who has learned from his mistakes. Viewers will learn eight effective management skills that improve motivation, productivity and the bottom line—this is essential training for all managers and supervisors. Full Course (Video, facilitator's guide)
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Attitude: Radiating Possibility
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Morale and Motivation
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Every Human being is brought into the world Radiating Possibility. The trick is to keep that song going. You know how when you are listening to music you love, or when you are dancing, the worries and apprehensions of the day melt away and you feel part of something larger than yourself? There is a reason for this. Music touches our emotions and reaches us on a visceral level. It quickens our pace, sets our feet tapping and calls us to dance. Music draws us into a universal experience where we feel connected to all human beings. This is called transformation. What if there was a way to step into that experience of aliveness and connection on an everyday basis? How powerful it might be to leave behind the anxiety and pressure that are part of the competitive mindset, and connect with others through their dreams and visions! Ben Zander, conductor of the Boston Philharmonic with his partner, executive coach and author Roz Zander, are world-renowned speakers and teachers of the practices of possibility. Full Courses (Box with video, handouts and guide booklet)
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C and the Box
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Morale and Motivation
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With a little encouragement, your employees can see challenges in a new light and find creative solutions to old problems. You can help them by using the story of "C and the Box." This parable reveals that people must break free of old assumptions and limitations if they want to grow and develop. By exploring outside of a familiar box, C, the leading character, becomes a role model for creativity and imagination, and shows that changing the "old way" of doing things is necessary for progress. Video
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Continuous Motivation
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Morale and Motivation
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Watch as Harry Anderson, popular star of Night Court and Dave's World, teaches your team the value of Continuous Motivation! In this informative (and funny!) training video, a frustrated manager, Byron, is up against a tight deadline and his team couldn't care less! No matter what he tries, he just can't get them excited about the project at hand. help arrives through the magical Harry Anderson, who shows the manager that motivating a team doesn't take a superhuman effort—and it doesn't take a lot of cash! What it does take is a plan. Harry takes Byron—in a clear, step-by-step manner—through the process of making his plan and putting it into action, all while Harry provides some magical touches along the way. The real magic is in the results Byron gets. Full Courses (Video, facilitator's guide)
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Fish!
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Morale and Motivation
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Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. Book (Lundin, Paul, and Christensen)
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FISH!
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Morale and Motivation
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Here's another management parable that draws its lesson from an unlikely source--this time it's the fun-loving fishmongers at Seattle's Pike Place Market. In Fish! the heroine, Mary Jane Ramirez, recently widowed and mother of two, is asked to engineer a turnaround of her company's troubled operations department, a group that authors Stephen Lundin, Harry Paul, and John Christensen describe as a "toxic energy dump." Most reasonable heads would cut their losses and move on. Why bother with this bunch of losers? But the authors don't make it so easy for Mary Jane. Instead, she's left to sort out this mess with the help of head fishmonger Lonnie. Based on a bestselling corporate education video, Fish! aims to help employees find their way to a fun and happy workplace. While some may find the story line and prescriptions--such as "Choose Your Attitude," "Make Their Day," and "Be Present"--downright corny, others will find a good dose of worthwhile motivational management techniques. Book (Lundin, Paul, and Christensen)
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FISH! Flip cards
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Morale and Motivation
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Activity
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FISH! Sticks
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Morale and Motivation
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In this third installment in the popular Fish! Series, the authors examine change as a necessary, ongoing process that should never stop--at least not if one wants to keep the workplace vital and fully alive. Using a fictitious sushi restaurant as an example, this fable examines the three principles that Lundin, Christensen, and Paul believe are necessary for continuing success: Find It ("it" being each employee's personal vision of the business), Live It, and Coach It. Full Courses (Video and facilitator's guide)
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FISH! Tales
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Morale and Motivation
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Fish! Tales is Stephen C. Lundin, John Christensen, and Harry Paul's follow-up to Fish!--their enormously popular fable that draws lessons aimed at combating dysfunctional workplaces from the happy fishmongers at Seattle's Pike Place Market. In Fish! Tales the authors show how these lessons were put into practice at businesses both big (a major hospital and long-distance carrier) and small (a local car dealership and roofing company). Full Courses (3 videos)
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Pygmalion Effect: Managing the Power of Expectations
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Morale and Motivation
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It's a proven psychological fact. Through something that has come to be known as "The Pygmalion Effect", people will perform according to the expectations others have for them. Limited expectations bring limited results, high expectations lead to exceptional results. The good news is that you can teach your leaders how to tap into the positive effects of the Pygmalion Effect with their employees, improving productivity and morale in the process. In this program, trainees get a complete overview of the Pygmalion Effect through real-life examples, dramatic vignettes and scenes from the classic movie Pygmalion, where individuals are transformed through the positive (or negative) expectations of another. The four ways managers transmit expectations to their subordinates -- climate, feedback, input and output -- are explained and depicted. Full Courses (Box with video, DVD, leaders guide, 25 reminder cards, and PowerPoint CD; packet of participant workbooks)
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Speed of Trust
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Morale and Motivation
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Trust is so integral to our relationships that we often take it for granted, yet in an era marked by business scandals and a desire for accountability this book by leadership expert Covey is a welcome guide to nurturing trust in our professional and personal lives. Drawing on anecdotes and business cases from his years as CEO of the Covey Leadership Center (which was worth $160 million when he orchestrated its 1997 merger with Franklin Quest to form Franklin Covey), the author effectively reminds us that there's plenty of room for improvement on this virtue. Following a touching foreword by father Stephen R. Covey (author of The 7 Habits of Highly Effective People and related books), the junior Covey outlines 13 behaviors of trust-inspiring leaders, such as demonstrating respect, creating transparency, righting wrongs, delivering results and practicing accountability. Covey's down-to-earth approach and disarming personal stories go a long way to establish rapport with his reader, though the book's length and occasional lack of focus sometimes obscure its good advice. Book (Covey)
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7 Habits of Highly Effective People
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Personal Growth and Development
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n The 7 Habits of Highly Effective People, author Stephen R. Covey presents a holistic, integrated, principle-centered approach for solving personal and professional problems. With penetrating insights and pointed anecdotes, Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. Audio book.
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Basic Training: Creating or Enhancing a Program for Higher Education Staff
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Personal Growth and Development
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Staff training and development is vital to the success of your institution. An effective training program boosts performance and increases the ability of employees to meet your institution’s goals. In addition, training opportunities help your institution attract and keep employees. Learn how to create and refine a staff training and development program on your campus with Basic Training. This handbook presents a framework for assessing training needs on your campus, designing courses to address those needs, locating instructors and sites for training, and evaluating course offerings.
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Controlling Anger: How to Turn Anger Into Positive Action
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Personal Growth and Development
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What makes you mad? Crazy drivers or greedy vending machines? Conflicts with coworkers and loved ones? Injustice in the world? Don't let anger leave you feeling stressed and helpless. Now you can learn how to turn anger into positive action. Full Course (4 cassette tapes)
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Employee Handbk of New Work Habits for a Radically Changing World
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Personal Growth and Development
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This powerful employee handbook provides 13 clear and practical guidelines that workers can weave into their daily routines immediately. These specific points are made with hard facts, powerful logic and a sense of humor that can be universally understood and applied. And, the handbook format will enable people to transform the organization fast by promoting a consistent message throughout the organization. Book (Price Pritchett)
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Employee Handbk of New Work Habits for the New World
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Personal Growth and Development
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New Work Habits for the Next Millennium is the sequel to the best-selling New Work Habits for a Radically Changing World. It will provide your employees with 10 easy-to-follow guidelines for improving performance in today's supercharged world of corporate change--without sacrificing control of their personal lives in the process. Work is wearing down a lot of people these days, and that's not good for people or the companies that employ them. New Work Habits for the Next Millennium delivers practical solutions that will energize your workers and restore spirit back into the workplace. Learn to migrate to the 4th level of change, practice self-leadership and a new kind of followership, help create value, and make job changes judiciously. Book (Price Pritchett)
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Managing Your Time, Energy, and Relationships
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Personal Growth and Development
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In just a few hours, you can learn proven ways to put more time and energy back into your life. And you can discover how to create the supportive, "I'm-on-your-side" relationships that make your life easier. Time-management expert mark Sanborn gives you easy-to-use techniques that help you manage multiple demands on limited time. You'll learn to make every minute count (on and off the job), maintain a high energy level throughout the day, and gain people's cooperation quickly and easily. Audio tapes.
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Mars Pathfinder Approach to "Faster-Better-Cheaper"
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Personal Growth and Development
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Here's a new market battle cry being sounded around the world: Faster-Better-Cheaper. Organizations everywhere are in a competitive war trying to pick up speed, improve output, and do it all for less money. Actually, "improvement" per se isn't too hard to come by with all of today's technological advancements. The tricky part comes in doing things faster, better, and cheaper all at the same time. That takes creativity. Ingenuity. Innovation. To help your employees grow in this regard, they need role models. Good examples. It helps greatly to see living proof of "faster-better-cheaper" in action. Price Pritchett's latest title, The Mars Pathfinder Approach to "Faster-Better-Cheaper" provides that proof, and breaks it down into 13 high-impact guidelines your employees can use to drive your organization to spectacular success. Co-authored with Brian Muirhead, Flight Systems Manager of the JPL Mars Pathfinder Team, this book shows how a small group of dedicated people-tapping into the spirit of ingenuity and innovation-proved "faster-better-cheaper" works in deep space as well as it does on Earth. Most important, the book draws the "faster-better-cheaper" business messages out of this intriguing story, and shows your employees how to apply them in your organization. Book (Price Pritchett)
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Mike Wickett Presents Keys to Success
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Personal Growth and Development
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Keys: A new vision; support makes the difference; potential, potential; the essential love; take a risk; total unconditional acceptance; be grateful now; and the power of enthusiasm. Audio tapes
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Mike Wickett Presents Tap More of Your Potential
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Personal Growth and Development
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Feeling good - first; be a dreamer; make up your mind; see the opportunity; the key to receiving; and let's "lighten up". Audio tapes.
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Overcoming Procrastination
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Personal Growth and Development
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Almost everyone procrastinates from time to time to escape unpleasant tasks, to get someone else to do them, or just because they are afraid of failing. This audio will help you beat procrastination and get started. Video
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Sticking to It: The Art of Adherence
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Personal Growth and Development
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"Sticking to It strikes at the heart of poor performance in many organizations - the lack of consistent, disciplined execution. The good news is that Colan also provides us with the wisdom and framework to do better - much better. It's short, powerful and fun to read." -Steve Leven, Texas Instruments. Book (Lee Colan)
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96 Great Interview Questions to Ask Before Hire(1)
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Recruiting, Retention and interviewing
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Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response -- and the result can be a disastrous hiring decision.Now there's a quick way to find out what really makes a candidate tick. Presented in a handy question-and-answer format, this new book supplies 96 probing interview questions, plus helpful tips on interpreting the responses. It details how to: elicit spontaneous, truthful responses, watch out for red flags that predict subpar performance, solicit meaningful information from reference checking, hire people that best fit the organization's needs. With questions covering 17 topics and all types of job openings, the book serves as both a ready reference for managers and a refresher course for seasoned human resources personnel. Book (Falcone)
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96 Great Interview Questions to Ask Before Hire(2)
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Recruiting, Retention and interviewing
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Every harried interviewer knows the danger of throwing out vague questions to a potential employee. You get canned answers in response -- and the result can be a disastrous hiring decision.Now there's a quick way to find out what really makes a candidate tick. Presented in a handy question-and-answer format, this new book supplies 96 probing interview questions, plus helpful tips on interpreting the responses. It details how to: elicit spontaneous, truthful responses, watch out for red flags that predict subpar performance, solicit meaningful information from reference checking, hire people that best fit the organization's needs. With questions covering 17 topics and all types of job openings, the book serves as both a ready reference for managers and a refresher course for seasoned human resources personnel. Book (Falcone)
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Keeping the Good Ones
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Recruiting, Retention and interviewing
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Keeping the Good Ones is a management and leadership training video that deals with positive employee - manager relationships and employee retention. It will inspire managers and provide them with practical tools which they can use to keep the good people they already have. In the end, keeping the good ones comes down to connecting with each member of your team on a regular basis. The great news is that this doesn't cost the company a dime. Full Course (Video, leader's guide, book, reminder cards)
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More Than a Gut Feeling
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Recruiting, Retention and interviewing
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Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidates for the job. This best-selling book will help you learn how to use the behavioral approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You'll also discover tips on how to save an uncomfortable interviewing situation. Full Course (Video, interviewing book, situations for discussion)
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More Than a Gut Feeling III
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Recruiting, Retention and interviewing
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This course teaches you to select the most qualified job candidate by applying the ever-popular behavioral approach™ to interviewing. This method, developed by industrial psychologist Dr. Paul Green, directs you to probe the job applicant for specific examples of their past. The reason is simple: The best predictor of a job applicant's future work behavior is their past work behavior. Full Course (Box with video, handouts, and guide; participant booklets)
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Three Dimensional Interview: Evaluating for Capability
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Recruiting, Retention and interviewing
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Save your organization time and money by consistently selecting the right person for the job. With practical, step-by step instruction, this program reveals how to use a consistent, structured interview process to evaluate for three critical dimensions: capability, commitment and chemistry. Using this approach, interviewers gain a complete picture of a candidate’s potential and their "fit" with both the job requirements and the organization’s culture. Full Course (Box with video, DVD, facilitator's guide; participant materials)
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2002 Team and Organization Development Sourcebook
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Teamwork and Productivity
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The 2002 Team and Organization Development Sourcebook is the seventh annual edition of a yearly sourcebook filled with team building activities, questionnaires, job aids, and “how-to” articles. Each tool can be easily removed and photocopied for distribution to team members. Participant materials can also be downloaded from the web and customized to fit the needs of the trainer’s audience. Full Course (Binder)
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Accentuate the Positive
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Teamwork and Productivity
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Motivate managers, employees, and teams with this delightful program featuring the enchanting animals of Sea World! A perfect prelude to the Whale Done! Program. Video (3 minutes).
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Bushfire Survival Situation
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Teamwork and Productivity
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On holiday in the forest covered Dandenong Ranges east of Melbourne, Australia, all is going well until someone notices smoke. Further investigation reveals that there is a bushfire! Ash, embers and charred leaves are falling. With the survival simulation series, each simulation presents a survival challenge. Team members work individually and then as a group to assess the value of a series of items in terms of their importance to survival. Then, scores are generated by comparing individual and team answers to those provided by actual experts in that particular situation. This use of survival experts lends a high degree of credibility and interest to the exercises. It also alleviates disagreement over the "right" solution, freeing participants to focus on the process of working as a group. Video
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Employee 101: Respecting the Team
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Teamwork and Productivity
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This program, which combines eye-popping computer animation and expert testimonials, gets your new employees off to a great start by focusing on team building, respect, and value to the organization. Full Course (Video, facilitator's guide)
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Marooned
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Teamwork and Productivity
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Demonstrate the concept of team synergy with Marooned, a challenging adventure simulation that focuses on consensus decision making. Participants experience first-hand the advantage of working as a team when they realize the results achieved as a group out-measure those of any one individual. A cruise in the South Pacific brings you to a beautiful, uninhabited island for a lavish beach picnic. Wanting to explore this breathtaking paradise and walk off your lunch, you and your group separate from the other passengers and a short while later fall asleep on the other side of the island. Hours later your group awakens, only to see a graceful white ship disappear on the horizon. You’re officially Marooned! As night approaches, can your team make a plan for survival and hope to be rescued? Full Course (Binder w/facilitator's guide)
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Teamwork: What's Trust Got to Do With It?
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Teamwork and Productivity
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Have you ever been on a team where you couldn't seem to get anything done? Or the team members just couldn't work together? It is quite possible that the team members did not trust one another; lack of trust is one of the main impediments to effective teamwork. This video training programme demonstrates how to build and maintain trust among team members.The video follows a team which is stuck and unable to move forward on a crucial project. One team member, Walter, is particularly frustrated, blaming the other team members for the lack of progress. His office mate, Sean, suggests that the underlying problem may be a lack of trust. He guides Walter through the building blocks of trust: openness, credibility and respect. Full Course (Video, training leader's guide)
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Unified Team
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Teamwork and Productivity
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The Unified Team explores the mysteries surrounding the feeling of team unity. A group of people focused on the same goal, working in harmony, and sharing their success is an ideal shared by managers and employees alike. Unfortunately, its occurrence is too rare. Often teams are plagued instead by conflicting agendas, personality conflicts, and disenchanted members. Television personality, Michael Horton (Practical Coach), hosts this engaging look at the coach's role in promoting, protecting, and restoring team unity. Unity occurs when a team provides its members with three basic needs: The need to achieve, the need to belong, and the need to contribute. This program lays out a practical approach that any coach can take to insure that these needs are in balance for every team member. Full Course (Video, book, and trainer's guide)
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Whale Done!
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Teamwork and Productivity
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What does training killer whales have to do with training humans? More than you might think! In this inspirational program, leadership expert Ken Blanchard applies a proven approach used by the whale trainers at SeaWorld to teach managers how to increase employee effectiveness at work. In contrast to the all-too-familiar GOTcha approach to management (where supervisors focus on catching people doing things wrong), the Whale Done! approach teaches viewers how to improve relationships by building trust, accentuating the positive, and redirecting the energy when things get off track. By building positive relationships, organizations become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing! Full Course (Box w/2 videos, 10 pins, handouts and guide booklet; packet of 10 participant workbooks)
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101 Ways to Make Training Active
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Training Materials
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An extensive collection of active-learning techniques, this book offers specific suggestions on how to organize and conduct lively training sessions that can be used to teach any subject. Book (Silberman)
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50 Creative Training Closers
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Training Materials
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They'll forget you as soon as they walk out the door… unless you make your training memorable. This essential resource is your way to make your mark. Fifty ways to close your training sessions and presentations so they won't forget you - or your training. Book (Solem and Pike)
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