If your whole department or a section of your
department is planning to move to a new location, there are a few key
elements that need to be addressed to ensure the move minimizes
departmental downtime. This document will describe the information and
amount of time the Helpdesk needs in advance to help make your move
successful. This document should be reviewed starting three months prior
to the move.
It
is helpful to move the department in sections to minimize interruptions
in mission critical departmental functions whenever possible.
Scheduling the Phone Moves
If
there are more than ten phones to be moved, contact the Helpdesk at
least 6-8 weeks prior to the actual move date. This will minimize
downtime and provide time for special arrangements if needed. If there
are less than ten phones to be moved, a two weeks notice is required.
Please note that departments are responsible to move the physical
phones. IT is only responsible to provide dial-tone and the features
associated with each phone.
If you have a fax or a computer modem that is associated with an analog phone line, please provide 6-8 weeks notice.
Scheduling the Computer and Printer Moves
The Helpdesk requires two weeks advanced notice for disassembling and
reassembling the computer cabling. We also need to know the number of
devices to disassemble, including networked printers. This information
is necessary to schedule the right amount of staff at the right time for
the event.
The
Helpdesk does not assist with packing, moving, unpacking, moving, or
placing the computers, scanners, and printers on the new work surface in
the new location. You will need to contact CF&O or an outside
moving company to schedule this part of the move. To ensure fast
service, please place the computer devices in their final desk or office
location before they are re-assembled by the Helpdesk.
Network Ports and Phone Jacks
While designing the workspace, watch the placement of heavy office
furniture so it does not obstruct the network port and phone jack
access. Please review the new facility to ensure every room has an
active network port. Network ports which are not activated are the
biggest source of move delays. If you need assistance to determine
whether or not a network port is active, please contact the Helpdesk to
check these ports and make activations if necessary at least two weeks
before the move occurs. When designing the work space, keep in mind that
each computer and network printer needs a network port nearby and
within the same room.
If
there is no network port box located inside the room, contact the
Helpdesk 3 months prior to the move to get one installed and activated.
As a reminder when phone extension moves are requested, please ensure that a phone jack is nearby the new work surface.
To schedule a departmental move, please email help-desk@oakland.edu or call xHELP. If you have further questions about this procedure please feel free to contact us.
Departmental Move Checklist
This
page is provided as a quick checklist regarding departmental moves.
This checklist should be reviewed starting three months prior to the
move.
Phones
- Contacted
Helpdesk to schedule phone extension movement Please note 6-8 weeks
advanced notice required for more than 10 phones Please note 2 weeks
advanced notice required for 1-9 phones
- Contacted Helpdesk regarding analog phone line: fax or modem movement
Computer and Printer Moves
-
Contacted Helpdesk to schedule computer and printer cable disassembling Please
note 2 weeks advanced notice required Helpdesk does not assist with
packing, moving, unpacking, or placing the computers, scanners, and
printers on the new work surface in the new location.
- Provided Helpdesk with numbers of computers and printers to be disassembled
-
Contacted CF&O or outside moving company to move computer equipment
Network Ports and Phone Jacks
- Checked
the new location to make sure each room has network ports and phone
jacks Please note 3 months advanced notice required for all new drop box
installations
- Designed the workspace to not obstruct or cover network and phone jacks
- Designed the workspace to allow easy access to available network ports and phone jacks
- Checked
each network port required for activation Please note 2 weeks advanced
notice required if you would like Helpdesk assistance with determining
port activation status