Footprints
Public Solution # 71545
The information
your Internet browser stores sometimes becomes incomplete or corrupt and can
make access to Webmail, Moodle or SAIL perform strangely. Please check to be
sure you are using a supported Internet browser for the website. This
information can be found on the login page or is listed under help. If you are
using the right browser, follow the steps below to delete your Internet
browser's cache and cookies and that will often fix the issue.
In Internet
Explorer 7 and 8:
- Close all
other open browser windows.
- Click
Tools > Internet Options.
- Select the
General tab.
- Click
Delete... under Browsing history.
- Under
Temporary Internet Files, click Delete Files.
- Check all
boxes and click Delete.
- Click OK
or Yes.
In Internet
Explorer 9:
- Close all
other open browser windows.
- Click the
gear on the right side of the browser and go to Internet Options.
- Select the
General tab.
- Click
Delete... under Browsing History.
- Under
Temporary Internet Files, click Delete Files.
- Check all
boxes and click Delete.
- Click OK
or Yes.
- Click
Settings on the Internet Options window, under the Browsing History
section.
- Check the
button for new versions of stored pages: "Every time I visit the
webpage"
- Click OK.
In Firefox
3.6.x:
- Close all
other open browser windows.
- Click the
Tools menu at the top of your browser and select Clear Recent History.
- On a PC,
if the Menu bar is not visible, click the 'Alt' key. This should then show
the Menu bar, so you can then get to the Tools menu.
- Check all
boxes.
- Click
Clear Now.
In Safari:
- Close all
other open browser windows.
- Open the
Safari menu on your browser's toolbar.
- Click
Empty in the dialogue box.
In Safari 6.
- From your Safari menu bar click Safari > Preferences then select the Advanced tab.
- Select: Show Develop menu in menu bar
- Now from the menu bar click Develop > Empty Caches
After you have
performed these steps, try to access the website and login again. If you are
still experiencing issues, please forward the exact error message, the URL
website, and the Internet browser version you are using to the helpdesk so we
may further assist you.