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OU Help Desk
202 Kresge Library
(248) 370-4357 (HELP)
Fax: (248) 370-4863
helpdesk@oakland.edu

Office Hours: 
M-F 8 a.m.-5 p.m. 

Do not know GrizzyID and Pin or Need Pin Reset

Footprints Public Solution #56868 Date: May 2012


If you cannot remember your Grizzly ID, if your PIN is disabled, or if you want to reset your PIN:

Current/Former Students who have attended within the last year:

·         You can view your Grizzly ID number in SAIL by going to www.oakland.edu, and clicking on the SAIL icon (https://mysail.oakland.edu) located in the upper right hand corner and logging in with your NetID & password. Users of Internet Explorer 8 will not be able to login or use eBill unless they use compatibility mode to access the web page.

·         On the main page, under "My Details" section you will find the GrizzlyId.

·         If you are still unable to get your GrizzlyID, see https://kb.oakland.edu/uts/How_to_obtain_your_GrizzlyID

Students who have NOT attended within the last year:

  • If you have not attended in the last year, or are unable to do this with a NetID login, must come in person with picture identification to the appropriate office listed below.
    • Current or former students can go to any student services office.

o    OU Graduates (with an OU diploma), find your Grizzly ID on GrizzLink the OU online alumni community.

§  GrizzLink is free and available to graduates of Oakland University.

§  If you have not previously registered for GrizzLink, click on First Time Users and follow the instructions to register.

§  If you cannot come in person, see document on How to Obtain your GrizzlyID for alternate methods https://kb.oakland.edu/uts/How_to_obtain_your_GrizzlyID

To change or reset your 6 digit PIN:

Visit the Oakland University NetID Administration page at https://netid.oakland.edu

1. Select: Reset/Change your GrizzlyID PIN


2. Follow the instructions to Reset your Personal Identification Number (PIN) Note: Enter GrizzlyID with capital "G" (Gxxxxxxxx). Enter date of birth in format mm/dd/yyyy (requires input of slashes).


3. For first time processors, you will be prompted to select a PIN hint question from a drop down menu and provide the answer. If you don't know your PIN hint answer you will need to contact the Helpdesk at (248) 370-4357 or email us at helpdesk@oakland.edu and request a "PIN hint answer reset".



4. Once your PIN is successfully reset, close your browser.

Faculty/Staff: If you do not know your Grizzly ID number then you must come in person with picture identification to the appropriate office listed below:

  • Staff at University Human Resources (140 NFH)
  • Faculty in the Office of Academic Affairs (205 WH) - Leigh E. Settlemoir, Asst. VP for Academic Human Resources, (248) 370-2190


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