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Troubleshooting

Problem                              Possible Solution

New guest card shows no value after purchase.

- OR -

Existing guest card shows no value.

- OR -

SpiritCard will not allow for printing.

 

 You probably need to make a deposit in your SpiritCash account. You can do so at a value transfer station near the computer lab in Elliott Hall, Kresge Library or the Oakland Center. Additional questions should be directed to the ID Card Office at (248) 370-2291.
Print job does not show in release station. Check to make sure you selected print at the computer.
Print job is sent to the release station but does not print. Swipe your card at the release station to release the document to print.
Print job fails due to toner problem or paper jam. See the lab manager to obtain a reprint when there are equipment problems.
I lost my guest card. The guest cards are not identifiable to any individual. You will need to purchase a new card to print.

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