Mission
The Technical Support and Services (TSS) team will analyze, sustain, secure, and enhance the systems resources of Oakland University (OU). We strive to stay technically current in related fields and to adapt our understanding of new technologies as they become applicable. The team applies technical knowledge to the existing environment in order to find ways to move the university systems forward in a highly functional, secure, and fiscally responsible manner. We endeavor to implement technology in ways which serve the greater university community while balancing fiscal constraints.
About Technical Support
The TSS team is responsible for operating systems, service architecture, and support of University Technology Services's (UTS) services. These services include the Linux and Windows hardware and software that provide access to printing, Ellucian Banner, e-mail, and file services. Services also include disaster recovery, calendaring, database management, directory services, and server consultation.
Services Provided
- System and server architecture and administration
- Operating system management: Linux and Windows
- Communications systems, including mail systems: SMTP server for sending e-mail, IMAP server for reading e-mail, POP server for reading e-mail, and Webmail server for Web access to e-mail
- Identity management systems and services: LDAP directory server and CAS service for authentication and access routing on Linux servers
- Windows Active Directory structure
- Learning systems server support, including Moodle and Elluminate
- Ellucian Banner university enterprise environment: database servers, Oracle database management, SAIL Web servers, and MySail Portal
- Print systems and servers
- University antivirus server
- University file and storage servers with OakShare and Shares
- University data disaster backup and recovery servers
- Departmental Consultation — Microsoft Windows, Red Hat Enterprise Linux, and Ubuntu Linux servers
The Team
- Stephen Glowacki, Director of Systems Engineering
- Daniel Fryer
- Zachary Wincek
- Tomas Hajek
- Lee Foltz
- Louis Kondek
- Benjamin Werthmann
- Mariusz Nowak
Operations Employees
- Dennis Waters — Operations Manager
- Peter Garcia — Evening Operator
Student Employees
- Nick LaForge
- Christopher Genevich
- Anusha Jami
- Daniel Nalon
- Jacob Pleiness
- Zach Rouse