Overview
University Technology Services provides telephone services to the Oakland University campus community. Telephone services include local calls, long distance calls, conference calls, voicemail, desktop phones, fax systems, and other services.
Telephone support includes processes and procedures to handle requests or trouble reports. Trouble reports generally consist of line problems, phone problems, and voicemail requests. Other phone requests consist of moving, adding or changing phone lines or features.
Telephone Instruction Guides
For instructions on how to use ROLMphones or Optiset phones, refer to the appropriate document listed below:
For instructions on Cisco phones, please review the following documents:
Quick references:
- To transfer a call, press the “Transfer” soft-key once to initiate a new call to the number. Once you are done talking to the person to whom you want to transfer the call, hit the “Transfer” soft-key again before hanging up. If you hang up, you will have to resume the call and transfer it again.
- To send an incoming call to voicemail, press the “iDivert” soft-key. This will send the currently ringing call to your voicemail box.
- To place a call on hold, press the “Hold” soft-key. Press the “Resume” soft-key to pick the call back up.
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- To check your voicemail, press the “Messages” key. This will call the voicemail system.
Voice Mail Instructions
Voice mail is available with most phone activations for faculty, staff and students on campus. Each voice mail box can store up to 30 minutes of messages and they can be saved for 30 days. To access your mailbox on campus, press the PHML button on your phone or dial x4244 and follow the voice-prompt instructions. If you are off campus, dial 248-370-4244 to access your mailbox from a touch-tone phone. You can also print a quick reference guide by downloading the Quick Reference Guide. To request a password reset of your voicemail box, please contact the Helpdesk.
- For instructions on how to setup a new Voice Mail box click here
- For a list of Frequently Asked Questions regarding Voice Mail system click here
- For instructions on how to manage a Call Tree (record greetings) click here
- For a list of common menus and shortcuts on the new Voice Mail system click here
Support
Telephone support includes trouble reports on phone services and requests for phone moves, adds, and changes (called MAC requests). MAC requests include:
- Adding a phone to a new office
- Moving a phone from one office to another
- Swapping phones between offices
- Changing features on a phone
- Office or department moves
There are no costs when UTS responds to trouble reports, however there is a cost associated with MAC requests.
Directory Information
- For the directory assistance, check the online directory Campus Directory or call dial "0" M-F, 8:00 A.M. - 5:00 P.M.
- For police assistance other than emergencies, dial "3331".
- For emergency assistance, dial "911".
- Information that is not appearing correctly on the Campus Directory should be reported directly to the department responsible for the information. Office addresses are retrieved from the SunGardHE Banner system (OF address type) that is maintained by the department.
Cell Phones
For university employees whose job duties and responsiblities require that the employee be on call and carry a cell phone, the university has a Cell Phones Policy #206.